switchoff
Newly Enlightened
I just received my new SF A2 and only the LEDs work, I can't get the incand. to light up. Is this a problem with the tailcap or something else? I guess I'll be calling SF customer service tomorrow 
A2 doesn't work!!!!
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GeoffChan
Enlightened
i had this problem as well, i emailled Surefire and they sent me a new tail cap.
Geoff
Geoff
Dan_GSR
Enlightened
maybe be stupid question, but did you try twisting the tailcap
maybe its turned out too much...
maybe its turned out too much...
leukos
Flashlight Enthusiast
Like others said, don't trust that the batteries it came with are good; try new batteries first.
Next, make sure the bezel is screwed all the way down to ensure proper contact.
Next, like Chop said, remove the tailcap and use a piece of wire to connect the battery to the shiny part on the threads to see if the incandescent will light up.
If none of these troubleshooting tips work, then SF should be able to take care of you.
Next, make sure the bezel is screwed all the way down to ensure proper contact.
Next, like Chop said, remove the tailcap and use a piece of wire to connect the battery to the shiny part on the threads to see if the incandescent will light up.
If none of these troubleshooting tips work, then SF should be able to take care of you.
switchoff
Newly Enlightened
Well I've tried all your suggestions and I guess it's the LA. When I press the tail-cap button a little, the LEDs light up a bit. When I press it down harder, the LEDs glow a little bit BRIGHTER, but the incand. doesn't light up.
When I used the screwdriver trick, the incand. doesn't light up, only the LEDs.
I'm curious, will SF honor the warranty on this new flashlight if I am in Canada?
Thanks
When I used the screwdriver trick, the incand. doesn't light up, only the LEDs.
I'm curious, will SF honor the warranty on this new flashlight if I am in Canada?
Thanks
leukos
Flashlight Enthusiast
Just give them a call, they will probably put a replacement lamp in the post for you.
Not to worry. I am in Singapore and they honored their warranty to me the last time I called so I don't see any reason why they would not do so for you. Just call the customer service to get an RA number before sending it to them. If it is only a problem with the lamp assembly SF might even send you a new lamp assembly without you sending the whole light back but I am only guessing and did not imply that SF will actually do that.
