Flakey
Enlightened
- Joined
- Dec 4, 2005
- Messages
- 425
That is, i dont think i can ever buy another light (that isnt a SUREFIRE!) Ok so i dropped my U2 on the ground (not very hard maybe a 2ft drop) but ever sence then i have noticed that my tailcap hasent been working quite right. the momentary is spot on, but like 1 in 15 times the full on wont work and i have to like reclick the tailcap to make it work. so this morning i call surefire, explain the problem and he says, "Can i have your name and adress, we will ship you a new one." So i give him the info and he goes, "thank you sir, is there anything else i can help you with today?" im stumped, i say, "So .... so thats it?" "Yessir" ........... "wow thank you much, have a good day" I didn't think that coustomer service like this still existed! i mean i was treated like the guy had known me for half of my life. I think about buying another light but then i think of that guy on the phone who didn't care if i had dropped the light, or if i had been prying at the tailcap with a pair of pliers, or if i had to use the light as a kuboton. And i just can't justify buying a light from anyone else. honestly at this point, even if surefire lights weren't the best of the best, i would remain a faithfull customer because their customer service is rockin! I was not paid to make this post, i just thought that it was nessisary to inform anyone who didn't know, just how great their customer service seems to be!