Handlobraesing
Banned
- Joined
- Feb 14, 2006
- Messages
- 2,724
Cliff's notes:
Thank You Beaverton Ford of Beaverton, Oregon for damaging my wheel and unsuccessfully trying to play the "its not our fault" game
I took my car in on 8/23/06 wednesday grinding sound from brakes, because its under warranty and I know there's a lot of pad left.
1. Problem was duplicated when I went on a test drive with them.
2. They coudn't duplicate it. They retorqued both wheels on right side.
3. Service advisor offered me to visually inspect.
4. When they tried to undo the wheel lock they over tightened themselves, they let their impact wrench slip messing up on wheel in addition to not being able to take off the wheel lock.
5. They asked me who worked on wheels before them and told me to blame them for nuts being way too tight. The nuts weren't over tightened until they did it themselves.
6. Tells me its not their problem and go blame the shop who worked on the wheel before they over tightened and they won't be paying for the damage.
Summary of what to expect when you take your vehicle to
Beaverton Ford
12325 SW Canyon Rd
Beaverton OR 97005
Dealer: We over torqued your wheels, but we're denying responsibility. You need to go blame the installing tire shop for being an installer prior. We over-torqued it and caused ourselves difficulty removing and consequently damaging the wheel, but its anyone's fault but our dealership.
Top center: the locking nut they messed up. The remaining three came off normally. The guy at installing shop used the same torque wrench for all four, hmmm yeah, definitely their fault.. NOT!
I had to get Les Schwab to get it out, because these morons at service dept couldn't get it out nor did I want them trying anymore causing further damage to my car. Les Schwab knows what they're doing when it comes to tires/wheels for the most part.
The service manager admits their techs screwed up, but still insisted that they did not re-torque my wheel lock, which implies they re-torqued three out of four nuts per wheel :ugh:
All sixteen lug nuts, including the wheel locks were installed by a torque wrench in my supervision by a different shop, so even if they maybe incorrectly torqued, which I doubt, I at least know they're torqued equally. The service dept couldn't get that one lug nut off and completely destroyed it, yet the same key was able to remove the remaining three just fine and they look nowhere near as screwed. It is just not possible that only one lug nut got way super tightened at the previous tire shop.
Here is what they did. Even if that wheel lock was torqued to 500ft-lbs by the previous shop, its no excuse for telling me "my tool slipped and screwed up your wheel, you need to go blame the other shop".
Here is the wheel lock they tried to remove. The grooves on the outside is from Les Schwab from when they removed it after the dealer moron got it stuck.
For the record, all other wheel locks that were tightened by the same wheel shop using the same torque wrench at the same setting by the same tech came off just fine at Les Schwab with the original key. (I hand tightened it on the wheel for picture)
Update #2 9/05/06
-----------------------
They've informed that my wheel is "repaired". It looked alright at initial lookover, but after they put it on, dayum. They removed the damage in metal to an acceptable level, but all sides of spokes had visibly less gloss they felt rough, then after I got home, I realized the clear coat on the face of wheel is soft and can be scraped with finger nail. This is clearly not pre-loss conditions.
I'll leave it up to you to intrepret these events:
1.
I said it was "good enough" for the time being since this is becoming a time waster.
2. This old tech takes my wheel into the shop and tries to put my tire on. He struggles. Soon, there were three techs around the tire mount machine. They were unable to put the tire back on my wheel in the service department shop.
3. The old fart tech takes the wheel to their used auto detail/repair area and have the tech in shop install the tire, apparently because he's not skilled enough to do it himself. I was there watching to make sure the whole thing was going ok. The tech there was friendly enough and ask how I'm doing, but as soon as the old fart realized they're being watched, jerk off old fart tells me "step out of the building".
4. After the tech at the used car shop put the wheel on, the old fart brings the wheel back to the service department by rolling the tire all the way through the parking lot, across the street to the service department. Does he have any f'in idea what would happen to the wheel if the tire hits something uneven and tips over on its side? Careless handling, stupidity and laziness seen here makes me feel one of these is what lead to the damage in first place.
After I noticed quality was not to my standards. I mentioned to the service advisor I will take possession of it now and come back later as its becoming a waste of my time, he saysit was a waste of his time too. What a jerk. Waste of his time that he's having to fix something his idiot tech damaged and not having it repaired to pre-loss conditions.
"when you let other people work on things happen, that's just life. things just happen, your car could fly off the road too. I suggest you take your car elsewhere"- service advisor. He's telling me the damage they do should be thought of the same way as what could happen to my car. There's a great difference between something that happened as a result of THEIR negliengece compared to what might happen unrelated to them, but that's just Beaverton Ford way of treating customers.
So I have to waste my time again, go talk to the service manager. If the result does not look good, I have to start preparing for small claims court.
Thank You Beaverton Ford of Beaverton, Oregon for damaging my wheel and unsuccessfully trying to play the "its not our fault" game
I took my car in on 8/23/06 wednesday grinding sound from brakes, because its under warranty and I know there's a lot of pad left.
1. Problem was duplicated when I went on a test drive with them.
2. They coudn't duplicate it. They retorqued both wheels on right side.
3. Service advisor offered me to visually inspect.
4. When they tried to undo the wheel lock they over tightened themselves, they let their impact wrench slip messing up on wheel in addition to not being able to take off the wheel lock.
5. They asked me who worked on wheels before them and told me to blame them for nuts being way too tight. The nuts weren't over tightened until they did it themselves.
6. Tells me its not their problem and go blame the shop who worked on the wheel before they over tightened and they won't be paying for the damage.
Summary of what to expect when you take your vehicle to
Beaverton Ford
12325 SW Canyon Rd
Beaverton OR 97005
Dealer: We over torqued your wheels, but we're denying responsibility. You need to go blame the installing tire shop for being an installer prior. We over-torqued it and caused ourselves difficulty removing and consequently damaging the wheel, but its anyone's fault but our dealership.
Top center: the locking nut they messed up. The remaining three came off normally. The guy at installing shop used the same torque wrench for all four, hmmm yeah, definitely their fault.. NOT!
I had to get Les Schwab to get it out, because these morons at service dept couldn't get it out nor did I want them trying anymore causing further damage to my car. Les Schwab knows what they're doing when it comes to tires/wheels for the most part.
The service manager admits their techs screwed up, but still insisted that they did not re-torque my wheel lock, which implies they re-torqued three out of four nuts per wheel :ugh:
All sixteen lug nuts, including the wheel locks were installed by a torque wrench in my supervision by a different shop, so even if they maybe incorrectly torqued, which I doubt, I at least know they're torqued equally. The service dept couldn't get that one lug nut off and completely destroyed it, yet the same key was able to remove the remaining three just fine and they look nowhere near as screwed. It is just not possible that only one lug nut got way super tightened at the previous tire shop.
Here is what they did. Even if that wheel lock was torqued to 500ft-lbs by the previous shop, its no excuse for telling me "my tool slipped and screwed up your wheel, you need to go blame the other shop".
Here is the wheel lock they tried to remove. The grooves on the outside is from Les Schwab from when they removed it after the dealer moron got it stuck.
For the record, all other wheel locks that were tightened by the same wheel shop using the same torque wrench at the same setting by the same tech came off just fine at Les Schwab with the original key. (I hand tightened it on the wheel for picture)
Update #2 9/05/06
-----------------------
They've informed that my wheel is "repaired". It looked alright at initial lookover, but after they put it on, dayum. They removed the damage in metal to an acceptable level, but all sides of spokes had visibly less gloss they felt rough, then after I got home, I realized the clear coat on the face of wheel is soft and can be scraped with finger nail. This is clearly not pre-loss conditions.
I'll leave it up to you to intrepret these events:
1.
I said it was "good enough" for the time being since this is becoming a time waster.
2. This old tech takes my wheel into the shop and tries to put my tire on. He struggles. Soon, there were three techs around the tire mount machine. They were unable to put the tire back on my wheel in the service department shop.
3. The old fart tech takes the wheel to their used auto detail/repair area and have the tech in shop install the tire, apparently because he's not skilled enough to do it himself. I was there watching to make sure the whole thing was going ok. The tech there was friendly enough and ask how I'm doing, but as soon as the old fart realized they're being watched, jerk off old fart tells me "step out of the building".
4. After the tech at the used car shop put the wheel on, the old fart brings the wheel back to the service department by rolling the tire all the way through the parking lot, across the street to the service department. Does he have any f'in idea what would happen to the wheel if the tire hits something uneven and tips over on its side? Careless handling, stupidity and laziness seen here makes me feel one of these is what lead to the damage in first place.
After I noticed quality was not to my standards. I mentioned to the service advisor I will take possession of it now and come back later as its becoming a waste of my time, he saysit was a waste of his time too. What a jerk. Waste of his time that he's having to fix something his idiot tech damaged and not having it repaired to pre-loss conditions.
"when you let other people work on things happen, that's just life. things just happen, your car could fly off the road too. I suggest you take your car elsewhere"- service advisor. He's telling me the damage they do should be thought of the same way as what could happen to my car. There's a great difference between something that happened as a result of THEIR negliengece compared to what might happen unrelated to them, but that's just Beaverton Ford way of treating customers.
So I have to waste my time again, go talk to the service manager. If the result does not look good, I have to start preparing for small claims court.
Last edited: