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Thread: Orb RAW delivery issues?

  1. #1
    Enlightened short1uk's Avatar
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    Default Orb RAW delivery issues?

    My brother ordered me one around 18th Nov for my birthday on 23rd. He has not recieved the Orb yet (gutted )

    Anyone ordered a torch recently? are there manufacturing issues??

    I so cant wait to get it,

    C
    Arc AA - Pak Lite green - Krill 360 Green - Orb Raw - Glo Toob FX Blue - FENIX P3D CE - FENIX P3D Q5 - OLIGHT M20 - ZebraH60 - Fenix TK-15, Fenix PD20 newest is Fenix PD32 Ultimate Ed.

  2. #2

    Default Re: Orb RAW delivery issues?

    He had problems getting the chargers. Not sure what the "current" position is.

  3. #3
    Flashaholic
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    Default Re: Orb RAW delivery issues?

    Quote Originally Posted by short1uk
    My brother ordered me one around 18th Nov for my birthday on 23rd. He has not recieved the Orb yet (gutted )

    Anyone ordered a torch recently? are there manufacturing issues??

    I so cant wait to get it,

    C
    I don't think there are manufacturing issues. He gets held up by supply chain problems - e.g. my Raw NS was held up because of a lack of Tritium vials.
    It's worth the wait. Meanwhile you can think about a suitable lanyard and holster.

  4. #4

    Default Re: Orb RAW delivery issues?

    short1uk: I have a couple Orb Raws on order. I just talked with Rob and he had a delay on the nano's until the 20th. He told me as of Monday that he would need 10 more days to dispatch the order. Because of the chargers he has a decent backlog. Hang in there. If you are concerned shoot him an email. He seems like a real stand up guy. I have three on order with him and don't feel concerned yet. I'll shoot him an email dec.13th if I havn't heard from him by then. I'm assuming it won't be a problem.

  5. #5
    Flashaholic* orb's Avatar
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    Default Re: Orb RAW delivery issues?

    There always seems to be something to hold up Dispatching orders.
    It was Nano chargers, this caused the biggest back log ever
    I am still working to get clear outstanding order's..

    There are a bunch of orders to send Today & early next week. Conformations will be sent.
    I am trying to improve dispatch times, it is difficult with this type of product & business. Sometimes i could do better.. Other times I have no control..
    As always I thank everybody for there Patience.
    Big
    www.Lummi.co.uk
    Email (No Pm's) Please lummii@gmail.com

  6. #6
    Enlightened short1uk's Avatar
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    Default Re: Orb RAW delivery issues?

    Ok cool, I have my new Glo Toob to play with for now its sooo bright!! Just need to find a push button top now. Only seem to be able to find packs of 3. Although I only want the push button one

    Cath
    Arc AA - Pak Lite green - Krill 360 Green - Orb Raw - Glo Toob FX Blue - FENIX P3D CE - FENIX P3D Q5 - OLIGHT M20 - ZebraH60 - Fenix TK-15, Fenix PD20 newest is Fenix PD32 Ultimate Ed.

  7. #7

    Default Re: Orb RAW delivery issues?

    Rob,


    I know of a way to fix the issue. Stop making such desirable toys! We always think we can be patient and wait, but its just too hard and our flashaholic nature wins hands down.

    Nick

  8. #8

    Default Re: Orb RAW delivery issues?

    Well to redress the balance. Sent my NS off for an upgrade yesterday afternoon and it was shipped back to me this evening.

    Great service thanks Rob

  9. #9
    Flashaholic leprechaun414's Avatar
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    Default Re: Orb RAW delivery issues?

    I must also agree. If Rob did'nt make such cool things we would'nt have these problems If it means anything, I could'nt wait to get my ORB and it was well worth the wait. Rob is one top notch guy too. If you have any questions about your order he is right there to let you know whats going on.
    "Time to hit the RESET button"


  10. #10
    Enlightened short1uk's Avatar
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    Default Re: Orb RAW delivery issues?

    Is it not possible to ship the Orbs and then ship the nano chargers later?

    God i am having torch withdrawal symptoms!!!

    I use my new upgraded mag lite last night while we had an electrician round. He commented on how bright it was and how white the light was enabling him to see the wires better.
    I love the 3w terrelux led for the mag lites just sooo cool!
    Arc AA - Pak Lite green - Krill 360 Green - Orb Raw - Glo Toob FX Blue - FENIX P3D CE - FENIX P3D Q5 - OLIGHT M20 - ZebraH60 - Fenix TK-15, Fenix PD20 newest is Fenix PD32 Ultimate Ed.

  11. #11
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    Default Re: Orb RAW delivery issues?

    I got an email from Rob last week regarding my order also. He say it would take up to ten days before my order would be shipped (ordered placed on 18 Nov 2006). I'm glad that he posted here to give reassurances. I will be patient and hopefully all will receive their orders shortly.
    Last edited by mauiblue; 12-01-2006 at 11:26 PM.

  12. #12
    Flashaholic* Concept's Avatar
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    Default Re: Orb RAW delivery issues?

    I have found Rob to be a great communicator and his product is excellent.
    Concept

  13. #13
    Enlightened short1uk's Avatar
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    Default Re: Orb RAW delivery issues?

    Still waiting, its now killing me!!!!!
    Arc AA - Pak Lite green - Krill 360 Green - Orb Raw - Glo Toob FX Blue - FENIX P3D CE - FENIX P3D Q5 - OLIGHT M20 - ZebraH60 - Fenix TK-15, Fenix PD20 newest is Fenix PD32 Ultimate Ed.

  14. #14
    Flashaholic* Concept's Avatar
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    Default Re: Orb RAW delivery issues?

    Hold in there.

    One tip, don't buy anything else while you are waiting as it is a viscious circle. I have had up to 5 lights coming all at once and still have 4 at various stages ATM.

    What am I saying, I can't even keep to my own advice!
    Concept

  15. #15

    Default Re: Orb RAW delivery issues?

    I'm still waiting too, but don't worry about it. The 10 days hasn't been up yet. You should get into custom knives. That will help out with the waiting. It can take anywhere from 6 months to several years to get a knife. That can be torcherous. You get used to it though. Think of it this way. A good thing, or 3 in my case, is worth waiting for.Nick

  16. #16
    Flashaholic
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    Default Re: Orb RAW delivery issues?

    Rob says that an email will be sent out confirming shipping of the torch. I'm just being as patient as I can be and hope for the best.

  17. #17
    Flashaholic*
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    Default Re: Orb RAW delivery issues?

    Be patient, i've heard it's worth the wait.
    If it's that important you get the light earlier. You could always purchase a lithium charger from elsewhere.
    - EL Pentalux - Inova T2 - ROP 3D - SF E2e - Fenix P1 - Fenix L2T - Fenix LOD CE - ML1 - D-mini - Malkoff Devices 2D - EL QSP (finally arrived) -

  18. #18
    Flashaholic* Essexman's Avatar
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    Default Re: Orb RAW delivery issues?

    I would just like to add to this, I sent my Orb raw back for repair (tritium locator died) a while ago, it was returned in under a week!
    Fantastic customer service.

  19. #19
    Flashaholic* orb's Avatar
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    Default Re: Orb RAW delivery issues?

    Short1UK, What is your Real Name? Send me a email with your order details.
    www.Lummi.co.uk
    Email (No Pm's) Please lummii@gmail.com

  20. #20
    Enlightened short1uk's Avatar
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    Default Re: Orb RAW delivery issues?

    Email sent!

    Thanks!
    Arc AA - Pak Lite green - Krill 360 Green - Orb Raw - Glo Toob FX Blue - FENIX P3D CE - FENIX P3D Q5 - OLIGHT M20 - ZebraH60 - Fenix TK-15, Fenix PD20 newest is Fenix PD32 Ultimate Ed.

  21. #21
    Flashaholic* orb's Avatar
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    Default Re: Orb RAW delivery issues?

    No Email I can see matches you Short1Uk???
    Email address info@theorb.co.uk or Lummii@gmail.com
    Please try again.
    www.Lummi.co.uk
    Email (No Pm's) Please lummii@gmail.com

  22. #22

    Default Re: Orb RAW delivery issues?

    The Orb RAW is soooo worth the wait, it's a brilliant little light, I just can't bear to part with my one even though i don't even use it that much
    Semper Paratus

  23. #23
    Enlightened short1uk's Avatar
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    Default Re: Orb RAW delivery issues?

    just resent the email to both of the addresses listed.

    Catherine
    Arc AA - Pak Lite green - Krill 360 Green - Orb Raw - Glo Toob FX Blue - FENIX P3D CE - FENIX P3D Q5 - OLIGHT M20 - ZebraH60 - Fenix TK-15, Fenix PD20 newest is Fenix PD32 Ultimate Ed.

  24. #24
    Flashaholic LawLight's Avatar
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    Default Re: Orb RAW delivery issues?

    My son and I have been loving our 5 slot ice blue Raw Ns lights. Very worth the wait, and Rob gives the best customer service in the business. You won't be disappointed in these lights.

    LawLight

  25. #25
    Enlightened short1uk's Avatar
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    Default Re: Orb RAW delivery issues?

    Yeah everyone keeps telling me about the great customer service but neither me nor my brother has had a reply and he ordered this a month ago now. And its not like its a fiver.
    Arc AA - Pak Lite green - Krill 360 Green - Orb Raw - Glo Toob FX Blue - FENIX P3D CE - FENIX P3D Q5 - OLIGHT M20 - ZebraH60 - Fenix TK-15, Fenix PD20 newest is Fenix PD32 Ultimate Ed.

  26. #26

    Default Re: Orb RAW delivery issues?

    My order has been sent. If you are having a problem with email I'm guessing it is getting lost in cyber space or being filtered by a spam filter. Rob gets back to me fast.

  27. #27
    Flashaholic* orb's Avatar
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    Default Re: Orb RAW delivery issues?

    My Guess also, the spam filter is having it??
    What is the name on your order?
    www.Lummi.co.uk
    Email (No Pm's) Please lummii@gmail.com

  28. #28
    Flashaholic* Thujone's Avatar
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    Default Re: Orb RAW delivery issues?

    I sent several emails back and forth with orb yesterday... Definitely responds quickly...
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    00101100000011010000101001100001011011100110010000 10000001110100011010000110010100100000011101110110 1111011100100110110001100100
    00100000011010010111001100100000011101000110100001 11001001100101011000010111010001100101011011100110 1001011011100110011100101110


  29. #29
    Flashaholic
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    Default Re: Orb RAW delivery issues?

    Quote Originally Posted by short1uk
    Yeah everyone keeps telling me about the great customer service but neither me nor my brother has had a reply and he ordered this a month ago now. And its not like its a fiver.
    I placed my order on 18 Nov 2006 and gotten a couple response messages from Robert saying it would take up to *ten days* for my order to be *dispatched*. This coming Monday will make one month since I placed the order. I really would rather get the torch than look at other resolutions to this issue of nondelivery. If I could just get some correspondence without me eliciting a response would really ease the wait and the frustration of the delay.

  30. #30
    Enlightened
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    Default Re: Orb RAW delivery issues?

    Quote Originally Posted by mauiblue
    I placed my order on 18 Nov 2006 and gotten a couple response messages from Robert saying it would take up to *ten days* for my order to be *dispatched*. This coming Monday will make one month since I placed the order. I really would rather get the torch than look at other resolutions to this issue of nondelivery. If I could just get some correspondence without me eliciting a response would really ease the wait and the frustration of the delay.
    Ordered my RAW 11 NOV and have been promised to receive it before christmas.

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