Is this normal?

I ordered an arc aaa-p on Jan 11th, and received my shipping notification Jan 12. My card was charged on the 12th as well. It was scheduled to arrive on the 17th, but I haven't seen it and fedex hasn't progressed beyond ' Package data transmitted to FedEx'.

I'm familiar with desktop shipping as I use it at work, so I know that this just means the days' shipments were transmitted, not necessarily that the package was handed off to Fedex.

I emailed and called but haven't received response on either. Is this a normal sit-tight-and-wait, or should I worry?

Thanks!

I wouldn't worry about it because Arc will take care of you if your shipment was lost.

Alright, well hopefully someone responds to something soon. Thanks!

I doubt there is much amiss Mister.

Peter stands up for his product. Speaking of which last year there was at least a 2 month+ lineup for orders. Fortunately that back order fiasco has (last I heard) been abated.

Lebkuecher said:

I wouldn't worry about it because Arc will take care of you if your shipment was lost.

Click to expand...

I spoke with Arc rep. Maria today. She said other packages shipped that day were delivered fine so she is going to file a loss with fedex. Meanwhile, she is shipping me a second unit via 2nd day fedex.

This is one of the reasons I went arc instead of fenix
Thanks all, cheers!

Arc arrived today. A beautiful machine; the beam is as bright and large as my inova x1, but smoother... it doesn't have the harsh rings.

I picked this up because my inova wouldn't fit in my leatherman sheath, I didn't really expect it to be just as good! :twothumbs

Glad to hear that Maria was able to get another unit shipped out ASAP. I have been dealing with a family emergency for the past 2 weeks and had to take time off from Arc matters. Things are improving now with that and I am chomping at the bit to get back to the LS R&D.

Peter