simplify

Kiessling

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Hi Peter !!

I am sorry to join the hype about you simplifying your product line, but even as I think this might not be appropriate for me to make suggestions concerning your business, I still have to add my thoughts. I just have to.
grin.gif


here's my example of an extremely simple arrangement while adding some extra variety on the "freak-end" of the line.
"basic" means the versions available to the general public through the standard distributors worldwide.
"advanced" should only be available through ArcLights to simplify distribution, ordering and especially reduce confusion amongst the normal consumers (a very important point if you want to sell soemthing).

1. Arc LS

basic:

Arc LS with std. battery pack
just one version, that should be enough. the little difference between LSH and LSL is not worth the confusion and work invested. no one except CPF should even notice a difference.
the standard battery pack is a choice of yours and might include the Kroll (which I personally do not like, but that is of no importance here).of course I mean an 123 pack.

advanced:

other battery packs
- P-123 for a very small size and alomst keychain-like appearance
- TSP-123
- TSP2AA
- 1AA since there might really be someone around to buy it ...
- future ideas, e.g. rechargeable etc.

alternate heads:
- LSH head
- alternate colors, esp. Cyan being liked quite a lot around

2. Arc AAA

basic:

Arc AAA standard anodize
only one kind of anodize, e.g. black or natural, should be sufficient. it is not because of the housing color that anyone would decide against buying an Arc.
in addition to that the LE-version is not necessary, since the improvements of the beam are not even visible to CPFlers and are a source of constant confusion and misunderstandings, just like the LSH and LSP-trouble in addition to the same problem with the Premium versions versus standard LS.
Arc AAA white
Arc AAA turquoise
Arc AAA UV
I would include the turquoise and UV versions because they do have uses and add variety without adding too much complexity.

advanced:

nothing fixed, maybe special runs from time to time

Thus you would end with the following very simple basic line like this:

- Arc LS
- Arc AAA white
- Arc AAA turquoise
- Arc AAA UV

and the advanced options would include all the rest and maybe some beta-test-versions for the CPF freaks.

IMHO this would eliminate a lot of misunderstandings and disappointments on customer side while simplyfying the production along with the costs on producer side. In addition to that the "standard-user" or non-flashaholic could buy an Arc LS and would know what it is and does without having to study "Arc-ism" first while the true CPFlers could still benefit from all the variations you could possibly offer. and finally, for the advanced line, you could change and modify that one according to your needs and the success of the products without affecting the general distribution standards of ArcLights since you would be the only one to sell those items. and using the advanced line as a beta-test center would't be that bad either.

so again, sorry for poining out ideas where I should normally shut my big mouth ... I only dared doing this because you are so open to CPF and it's ideas and because I felt it was necessary because of a lot of threads with confusion and disappointment where showing up recently, where none was necessary if things were clearer.
Arc lights are one of the best available and shouldn't be misunderstood because of such minor marketing issues. and I really would hate to see Arc in trouble because of trying to be too good to everyone.
the average customer is not A CPF-freak and should be treated accordinigly so that he/she buys your product. and you are right, simplicity is the key.
the CPF-guys would have their advanced-line they could be happy with and exchange ideas about and acquire "special items" and limited runs made for specialists IF you can find the time and the recources. this could reduce the stress and pressure on your back if all this is truly optional ...

keep up the great work, Peter!!!

bernhard
 

Gransee

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Good points Bernhard. Remember this thread where I originally expressed frustration with our complicated product line. I notice you contributed to that discussion as well.

The LDs have been planned for a while to be phased out. When this happens is dependent on how much HDs we can get.

See the 2003 time line thread and the 2003 Product line thread . As you can see, I plan on phasing out the colored LEDs. I also provide a estimated timeline for the LD to HD change over.

The usage of H and L for the LS was suggested by Don to help make the products easier to understand. L stands for low dome and H stands for High dome.

To review, the proposed product line is:

Arc-AAA
ASW-NAT (natural HA, standard white)
ASW-NAT-P (" ", premium white LED)

Arc-LS (includes TSP-123 pack)
LSH-NAT (High Dome LED, natural HA, standard)
LSH-NAT-P (" " premium white LED of P or Q flux)

Arc Accessories
TSP-2AA (2AA pack)
C-123 (Nylon carry pouch for LS w/TSP-123 pack)

We will also be adding a new, yet to be announced, product or two to this list this year.

Peter Gransee
 

Kiessling

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hm .. yes, I have to admit this IS pretty simple.
smile.gif

BUT do you really think the the Premium Versions are worth it for us and for you? wouldn't a few extra AAA colors be better? they could be sold to the mass market and add variety to your product line without too much trouble while the Premiums are discussed controversely even here.
and shouldn't a $100+ light be more or less premium anyway?

so, thanx for your patience, I'll stop now.
I see that because of my ignorance of various posts I overlooked that you already have a plan that will work, I hope
smile.gif


bernhard

p.s.: a CPF Arc LS with black-red anodize ... wow! I'd be in for one!
 

sunspot

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p.s.: a CPF Arc LS with black-red anodize ... wow! I'd be in for one!
<font size="2" face="Verdana, Arial">We can start pestering him for this after the SHOT show.
I want one also!!!
 

LLLean

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Yes, I think having the premium line is worth it. Since I'm the one who suggested to Peter to split the line into standard and premium - and i'm glad he took it - I feel I should chime in.

As we all know, the quality of LEDS are not consistent (as yet). When a customer orders an ARC flashlight (say the ARC LS) and pays say $100 for it, he/she may end up getting a good quality beam in that flashlight or he/she may end up getting a below average quality light. What happens then, is that the customer who gets the below average quality beam flashlight may:

a) think that all flashlight of that model/type have an inferior light.
b) think that Peter is over exaggerating his product.
c) calls up ARC (company) to complain or post negative opinions in forums, etc.
d) ask for exchange, refunds, etc.

That means Peter and his company will have to spend time and money taking care of this type of problem (returns, exchanges, phone calls, negative publicity, etc). The money and time spent on this can be better used for R&D, etc. Hence, I suggested to Peter that the ARC line(actually, i only suggested the ARC LS line) should be split into two, one being standard and one being the premium, where the premium are hand-sorted to have P/Q ranked LEDs. This way, the customer pays for whichever light he/she wants or can afford, and at least, he/she will have a better experience when the flashlight finally arrives because the beam will better match the expectation. Of course, there will still be different quality LEDs in each line, but it's better than having just one category.
 

Kiessling

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well, I do not agree, but the choice is already made and we humbly follow
smile.gif

but I think the issue is not that important, I was just thinking aloud ...
bernhard
 

Albany Tom

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To me the premium vs standard makes sense for the LS line, but not for the Arc-AAA.

The Arc-AAA seems like an ideal mass market product. Not only has everyone that I've shown mine too liked it, but many have expressed an interest in buying one. To the average middle income person, $100 is crazy for a flashlight, but $20 isn't. I think an "economy" Arc-AAA, plain black anodize, if that's less expensive than HA, and a price point of about $19.95. I bet they'd fly off the shelves.

It's pretty easy to armchair quarterback somebody else's business, though. Having had one of my own once, I know how that goes...
 

Ron Schroeder

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I like the NAT HAIII on the ARC AAA over the Black but I really think that it is a mistake to not offer the P-123. After carrying the TSP-123 for a week or so, I went back to the 1AA and P-123. I just didn't like the bulk and feel. I also kept inadvertently turning it on in my watch pocket.

So PLEASE keep the P-123 as an option.
 

Carpe Diem

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Originally posted by Ron Schroeder:
I really think that it is a mistake to not offer the P-123. After carrying the TSP-123 for a week or so.... I kept inadvertently turning it on in my watch pocket.
<font size="2" face="Verdana, Arial">I have the very same problem several times a week. I like the Kroll switch on the Arc LS...I just wish it was protected with a guard (along the lines of Don`s prototype that was sent to Peter).

Oh well...
smile.gif


Peter, I do understand from your posts that you`re perhaps going to be using a different type or different size switch in the future. Hopefully side pressure won`t affect the new switch as much as the present clickie.
tongue.gif
 

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