Lumens Factory EO-E1R DOA!!!!

I received my first Lumens Factory order today 1-HOM3T and 1-EO-E1R. The HOM3T works great in my M4 with 2-17670s. However, the EO-E1R is a different story. I installed it in my E2E with a 17670 cell and it was putting out about 3 yellow lumens instead of the 90 pure white advertised lumens. I thought it might be the cell so I replaced it with a fully charged one with the same results. Upon inspection of the lamp I found that it was a cloudy blue inside as if the gas had escaped. This must have happened at the factory because neither the package nor the lamp canisters were damaged in any way. I hope someone at Lumens Factory can help me out. I will update when I know more.

Paul

Paul, I think you will find that Mark at Lumens Factory is an utter gentleman when dealing with any problems

Paul,

You could always contact our customer service by sending us an email or sending me a PM. We will be more then happy to help you out with any problems or questions.

Thanks and sorry about the inconvenience.

Mark

+1 for Lumens factory. I have ordered about 10 bulbs from them and haven't had a bad one yet. Come to think of it, I need to order some more right now!

I buy mine from Mike@PTS. Excellent customer service, warranty service, shipping, etc.

This is one factor about these lamps that is such a plus for me and others.....both Mike and Mark are excellent to deal with and for all of us here it is a win-win situation....customer service goes a long way and when you combine excellent products as well we all benefit.

come to think of it I also need to place a few new orders.....I knew I should not have logged on tonight...hehe

I got a quick response from Gabriel stating that he would take care of the problem. It is great to have good customer service and I truly appreciate companies that take the time and effort to do the right thing for their customers.
:twothumbs

I had a couple of issues with some of my bulbs and they took care of them promptly. Mark and the people at Lumens Factory have a tireless and indefatigable dedication to their customers. When it comes to customer service I would put them in a elite category.

i'm almost sure that lighthound now carries the full line of lumens factory bulbs!!