DDS, no, what you're experiencing is not normal and I'm sorry that your light wasn't perfect. Contact me and I'll get things fixed for you straight away if the dealer won't simply send you a replacement.
Actually, Frank, they haven't. Anything done in any quantity above 0 will invariably result in occasional issues here and there, even though I try my hardest to make sure everything leaves here in fine shape. Just because a few people end up with a bug in the works and get disgruntled, yourself among them, does not mean that your blanket statement of all "CR2 Ions have been plagued with similar problems for years" is valid; you blow things out of proportion by making your isolated problem to be commonplace. The same goes for greenLED's comments as well and I suggest to not follow his advice since the chemicals in ProGold have a nasty habit of eating away at the foam washer. However, putting pressure along the stainless steel retaining ring is always recommended by me since on rare occasions the light does get sufficiently jarred during shipment to loosen the light engine, causing an intermittent connection.
Yaesumofo, the "kit" you speak of is offered by its creator to boost the height of rechargeable CR2 cells. The reason that it's needed is because the RCR2s were badly manufactured and are 1mm too short compared to standard cells; though the CR2 Ion accepts rechargeable batteries, it was not explicitly designed for them nor do I recommend their use due to the dangers inherent to lithium-ion technology. The kit is otherwise wholly unnecessary, and the Ion works just fine without it. This kit also does not reduce the turns required from low to high. For that to happen you would have to shorten the contact pin or raise the height of the ring surrounding it, raising the battery height would only serve to make the light longer when fully activated and nothing more. Whether or not you like the light stock is your own thing, but it's misinformation to suggest that it doesn't work on its own; if that were really the case I would have long ago been taken by a massive CPF lynch mob, and then drawn and quartered given the number of Ions out in the world. And, finally, the newer versions of rechargeable CR2 cells out there are 1mm taller than normal (why they aren't simply the regular height of CR2 cells I do not know), so they don't need a height booster of any kind to let the light turn on.
Best regards,
Enrique