Sorry Terril. The package sent to you was likely lost. As you can imagine, shipping is not the best this time of year. We normally are not too snappy in responding to emails this time of year either but I noticed that your oldest unanswered email is 1 day old. So we have been responding to your messages well within the normal amount of time. I would wait a few more days until Maria answers your most recent message.
Another possibility is that a message didn't get through. We have 4 emails from you, 2 have been responded to by Maria.
The next step is to track the shipment. Maria is probably already working on that. You can send her another email to ask her if she is tracking the package, when another one will be sent, etc.
This sort of thing has happened before. It is a bit more likely to happen around this time of year. It is normal for email messages to be answered within a week unless the question being asked is difficult. With USPS, in december, we usually loose about 6 packages. Of course, for all those people affected, it is a big deal for them and emails fly back forth and there is lot of hand wringing.
But it appears on our end that we are answering your emails in a timely fashion and the problem is actually that your replacement hasn't arrived when expected. This is usually because the package is lost. When a package is lost, it is not usual in this situations for a month to go by as each step is carried out.
peter
I would have never believed this kind (lack) of service from Arc.
