Be careful using USPS this month

Gransee · Dec 13, 2007

Fellow flashlight lovers, please be careful using USPS. Especially this time of year. We have found that the number of delayed or even lost packages dramatically goes up with USPS this time of year.

As you may remember, we used to only offer FedEx because it is more reliable. However you guys repeatedly asked that we provide a discount shipping option. I agreed, but only on the condition that you assume the responsibility. This is why it says in bold, on our website, in several places, "We will not replace orders lost by USPS, so use at your own risk."

peter

Sub_Umbra · Dec 13, 2007

Thanks for the timely reminder. USPS has been doing very well here lately with Priority Mail, but in December...all bets are off.

Bullzeyebill · Dec 13, 2007

I think this month might be bad too. Stuff lost may not be really "lost" and become Xmas presents. Just my paranoia, maybe. The only items I have lost through USPS (priority-no insurance) was delivered via a USPS contract person, not an employee of USPS. The package never made it to its destination. Some post offices use contract workers instead of their own staff to deliver mail and packages. USPS mail deliverers in my are are USPS employees who purchase their own jeeps and get paid a handsome salary as USPS employees, with all of the benefits, health care, pensions, and upward mobility that USPS offers.

Bill

Cyclops942 · Dec 14, 2007

I think I detect a hint of sarcasm in that last sentence. My sister is a USPS carrier, my uncle is a retired US Postmaster, and three of my cousins are or have been USPS carriers. I don't recall them describing the job quite that glowingly.

Anyway, do be careful with packages this month. Insurance is worth the cost to me at this time of year.

Bullzeyebill · Dec 14, 2007

Cyclops942 said:
I think I detect a hint of sarcasm in that last sentence. My sister is a USPS carrier, my uncle is a retired US Postmaster, and three of my cousins are or have been USPS carriers. I don't recall them describing the job quite that glowingly.

Anyway, do be careful with packages this month. Insurance is worth the cost to me at this time of year.

No sarcasm intended. I am very appreciative that my local carriers are USPS employees, they are paid better than the contract people, and they are more invested in what they do.

Bill

Numbers · Dec 14, 2007

How about UPS? They lost a package of mine today, not a light (but I have two coming by FedEx), a Maxpedition pouch. Hope they find it. At least it wasn't as expensive as the lights.

MacTech · Dec 19, 2007

I'd also extend that warning to Fedex as well....

I ordered a DS AAA on Dec. 13, paid *extra* for TWO day fedex shipping, I was promptly emailed by Arc, with a shipment notification and tracking number, exemplary service as always from Arc.....

HOWEVER

that tracking number does not work, even today, December 19, the Fedex database claims that there is no package with that tracking number...

"Not found
No information for the following shipments has been received by our system yet. Please try again later or contact Customer Service."

So, yesterday, I called Arc, and spoke with a very nice woman over the phone, who very kindly shipped out another, at the same two day shipping level, hopefully, the light will arrive tomorrow, if/when I recieve the first one, I'll ship it back to Arc

excellent service from Arc, as always, however, fedex is beyond incompetent, they've clearly dropped the ball on this one

Caveat Emptor....

Illum · Dec 19, 2007

EDITED, GOT IT, NVM

cybersoga · Dec 19, 2007

I appreciate the option to ship by USPS as fedex's UK partners add a huge, disproportionate administration fee in addition to the customs charge when the package enters the UK.

brotherbob · Dec 19, 2007

Aw heck if you receive the first one just send Arc some more money and keep them both.

MacTech said:
I'd also extend that warning to Fedex as well....

I ordered a DS AAA on Dec. 13, paid *extra* for TWO day fedex shipping, I was promptly emailed by Arc, with a shipment notification and tracking number, exemplary service as always from Arc.....

HOWEVER

that tracking number does not work, even today, December 19, the Fedex database claims that there is no package with that tracking number...

"Not found
No information for the following shipments has been received by our system yet. Please try again later or contact Customer Service."

So, yesterday, I called Arc, and spoke with a very nice woman over the phone, who very kindly shipped out another, at the same two day shipping level, hopefully, the light will arrive tomorrow, if/when I recieve the first one, I'll ship it back to Arc

excellent service from Arc, as always, however, fedex is beyond incompetent, they've clearly dropped the ball on this one

Caveat Emptor....

Be careful using USPS this month

Gransee

Flashlight Enthusiast

Sub_Umbra

Flashlight Enthusiast

Bullzeyebill

Flashaholic

Cyclops942

Flashlight Enthusiast

Bullzeyebill

Flashaholic

Numbers

Enlightened

MacTech

Enlightened

Illum

Flashaholic

cybersoga

Newly Enlightened

brotherbob

Banned

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