Tiablo A9 died

tsask · Feb 18, 2008

After much contemplation when considering my LED thrower, I chose the A9 over the Derelight. I am using the 18650 cell. It is a great thrower and I like it. Sadly this morning it died. :sigh: I swapped cells, nothing, then tried CR123 primary cells nothing. I'll contact Lighthound and return it. This is one of the many things I like about Lighthound, they care about customers.

Draven451 · Feb 18, 2008

tsask said:
After much contemplation when considering my LED thrower, I chose the A9 over the Derelight. I am using the 18650 cell. It is a great thrower and I like it. Sadly this morning it died. :sigh: I swapped cells, nothing, then tried CR123 primary cells nothing. I'll contact Lighthound and return it. This is one of the many things I like about Lighthound, they care about customers.

I'm sorry to hear about your A9. I would make sure that all the contacts are clean and that everything is screwed in tightly and the switches are making contact correctly.

Second Kudos to lighthound for their tremendous customer service - I recently had an issue with my Regalight WT1 and they quickly sent a replacement light with no fuss! :twothumbs

tsask · Feb 19, 2008

After 2 recently charged cells were tried, a faint dim 2-3 lumen glow has appeared. :candle:I still can't figure out what happened.

maxilux · Feb 19, 2008

talk to your dealer and would get help.

tsask · Feb 20, 2008

maxilux said:
talk to your dealer and would get help.

Right you are! :thumbsup:
That's why I am so happy I bought it from Lighthound. My postage paid return envelope is on the way from Lighthound, as is the replacement. When I mentioned I also had a dead 10440 Ultrafire cell, they included a replacement no questions asked.
Maybe this should be moved to 'CHEERS and JEERS" but I also wanted to get some info in the cause of the malfunbction.
Thank you Lighthound for outstanding product selection and service.

tsask · Feb 26, 2008

After hearing about what happened Lighthound immediately sent me a replacement with a postage paid envelope for the return. They didn't wait for the defective light to arrive at their office via postage paid return mail; they immediately sent out the replacement.:twothumbs

This is one of the reasons why I bought the Tiablo (dealer support) from Lighthound (great selection, outstanding service, very CPF friendly!)

Tubor · Feb 26, 2008

Wish we had customer service like that in the UK. Worth paying the bit extra in the first place for. :goodjob:

TimAckerman · Feb 26, 2008

Great to hear you had such good service.

I will keep that in mind when I make my next light purchase

Tiablo A9 died

tsask

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Draven451

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tsask

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maxilux

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tsask

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tsask

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Tubor

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TimAckerman

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