tsask
Flashlight Enthusiast
- Joined
- Oct 6, 2005
- Messages
- 1,759
I just received my forst order from glowbug.com
quick shipping via UPS, not bad.
Unfortunately one of the items is defective the 4 head 12 led track light
http://www.glowbug.com/index.php?main_page=product_info&cPath=12&products_id=376
I called glowbug and they mentioned me sending back the defective unit at my expense:thumbsdow $10-$15 postage!
I mentioned that would meet or exceed the cost of the light.
It is very diffucult for a business to generate a new customer. Vendors like lighthound for example would have sent the replacement out ASAP no questions asked, no return needed. CENTRALED paid the shipping for a defective light was well.
I hope the folks at glowbug make it right, as it is my gift idea has been indefintely delayed.:sigh:
quick shipping via UPS, not bad.
Unfortunately one of the items is defective the 4 head 12 led track light
http://www.glowbug.com/index.php?main_page=product_info&cPath=12&products_id=376
I called glowbug and they mentioned me sending back the defective unit at my expense:thumbsdow $10-$15 postage!
I mentioned that would meet or exceed the cost of the light.
It is very diffucult for a business to generate a new customer. Vendors like lighthound for example would have sent the replacement out ASAP no questions asked, no return needed. CENTRALED paid the shipping for a defective light was well.
I hope the folks at glowbug make it right, as it is my gift idea has been indefintely delayed.:sigh:
