One of the most damaging characteristics of society is also one that permits a great advantage over past failures. That characteristic is the tendency to develop systems, and attempt to turn over reason and self determination to them. The damaging aspect, or at least much of the damaging aspect, is that the systems don't generally address every single possibility that arises.
Systemization, is in effect what these platitudes, clichés, quotes or rules of thumb are. There may be some that seem absolute, such as "you can't have your cake and eat it too", but most if evaluated from all aspects can be found fallible.
As a lesson, and a replacement for lengthy lectures or sermons, they can serve as an encapsulated version of great thoughts and concepts. There are some though, and apparently here, that get caught up in the systemization and miss the wisdom and lessons. They view an exception, and dismiss it in it's entirety.
An example as has been mentioned; "the customer is always right". The wise involved in business understands the power in conducting their business with an eye to serving the customer's wishes. The customer can make or break you. The business exists by virtue on a customer's satisfaction. Without it, the business fails. "The customer is always right" embodies an attitude that recognizes that. Is it always right? No. Like the rest of these, they're not laws.
They're bookmarks on life's lessons. Wisdom smiles upon them, foolishness treats them with contempt.
:nana::devil:
