Ultralife 9v lithium Warranty honoured, if a little overpackaged !

The postman brought me a large box this morning.

It had Ultralife marked on the outside.

It made me smile for a couple of reasons, knowing what was inside the box.

I recently had a "rogue" Ultralife 9v lithium battery, which Ultralife replaced under their excellent warranty scheme, sent from USA to UK.

I cannot fault their service, an abject lesson to others in how to keep a customer satisfied, even though the "rogue" 9v battery was originally bought from a UK dealer, through eBay.

(The UK eBay seller did not acknowledge emails.)

I got 9 months life out of it, in a smoke detector that gave me 18 months life several times using normal 9v alkaline batteries.

Here is the packaging !!

The box is 10.5" x 9" x 5".

Needless to say, the battery arrived undamaged...











Thank you, Ultralife.

This reminds me of when I asked ST for some sample chips. I recieved a HUGE box via courier which contained a small quantity of small chips...

abvidledUK said:

I recently had a "rogue" Ultralife 9v lithium battery, which Ultralife replaced under their excellent warranty scheme, sent from USA to UK.

I cannot fault their service, an abject lesson to others in how to keep a customer satisfied, even though the "rogue" 9v battery was originally bought from a UK dealer, through eBay.

(The UK eBay seller did not acknowledge emails.)

I got 9 months life out of it, in a smoke detector that gave me 18 months life several times using normal 9v alkaline batteries.


Thank you, Ultralife.

Click to expand...

Update 2011...

Ultralife now refuse to honour their warranty because I didn't buy my Ultralife 9v's direct from them !

A couple of duds recently, unused.