Has anybody had to replace their o-rings on an E series Surefire? If you have, where did you get replacement o-rings? Are there readily available replacements available rather than getting them from Surefire? Say for instance at NAPA or somewhere. Thanks for the forums. dtsoll /ubbthreads/images/graemlins/smile.gif
o-ring question
- Thread starter dtsoll
- Start date
Help Support Candle Power Flashlight Forum
Size15's
Flashaholic
Have you called SureFire Customer Service toll-free 800-828-8809 and asked about how to get replacement o-rings for your E Series SureFire?
Now I don't know how SureFire Customer Service will handle your call but it could go something like one of these perhaps:
Best case - "Thank you for calling Mr dtsoll, if you'd like to give me your address I'll send you some replacement o-rings. Thank you for using SureFires."
Worst case - "Thank you for calling Mr dtsoll, replacement o-rings for your SureFire [insert specific model] cost a few Dollars including postage. If you'd like to give me your billing information and your address I'll send you some replacement o-rings. Thank you for using SureFires."
Problem solved.
Or is there something about this I'm not understanding?
Al
Now I don't know how SureFire Customer Service will handle your call but it could go something like one of these perhaps:
Best case - "Thank you for calling Mr dtsoll, if you'd like to give me your address I'll send you some replacement o-rings. Thank you for using SureFires."
Worst case - "Thank you for calling Mr dtsoll, replacement o-rings for your SureFire [insert specific model] cost a few Dollars including postage. If you'd like to give me your billing information and your address I'll send you some replacement o-rings. Thank you for using SureFires."
Problem solved.
Or is there something about this I'm not understanding?
Al
Aluminum Junkie
Newly Enlightened
Just go to the source. They will probably send them to you at no charge. Tell the CS rep yours were not properly lubed from the factory and became unserviceable, or some such blather. Surefire does take very good care of their customers for the most part. Then report your good fortune. Companies that have good CS deserve good press.
Aluminum Junkie
Newly Enlightened
Beat me to it. What Al said! or if not happy with the first response, call back in 5 min. and talk to someone els!
Size15's
Flashaholic
If you are not happy with how you have been treated by SureFire Customer Service, please call back and ask to speak with Michael Mayfield, SureFire's Director of Sales and Marketing Operations/Customer Service.
Al
Al
I had to reread my post. I may have led you astray fellas. I currently don't need o-rings, I guess I just haven't read much about people replacing them. If I ever do need to replace them I'll take both your advices and call SF CS for sure. Thanks Al and Alum junkie for your replies. dtsoll
Size15's
Flashaholic
no worries
I had a question about o-rings, and this post topic caught
my attention. I have a question about the B20 battery pack for the 10X Dominator. The original battery pack that came with the light had 2 o-rings at the threads, and the extra
pack that I just purchased had only 1 on it. Both are new in box, from the factory. Am I missing an o-ring or did I get an extra?
Thanks
my attention. I have a question about the B20 battery pack for the 10X Dominator. The original battery pack that came with the light had 2 o-rings at the threads, and the extra
pack that I just purchased had only 1 on it. Both are new in box, from the factory. Am I missing an o-ring or did I get an extra?
Thanks
Size15's
Flashaholic
SureFire phased in double o-rings for the 10X. I guess they still had stock of B20's with the single o-ring. A call to SureFire should put things in order for you.
I have to have two o-ring on my 10X because of the way I carry it. I also like that it 'firms up' the 10X and that when I want to rotate it I rotate it - otherwise it stays where I leave it.
Al
I have to have two o-ring on my 10X because of the way I carry it. I also like that it 'firms up' the 10X and that when I want to rotate it I rotate it - otherwise it stays where I leave it.
Al
Size15's
Flashaholic
tkl,
Which part is that?
Do you know that o-rings also have a 5+ week wait on them?
Thanks
Al
Which part is that?
Do you know that o-rings also have a 5+ week wait on them?
Thanks
Al
[ QUOTE ]
Size15s said:
tkl,
Which part is that?
Do you know that o-rings also have a 5+ week wait on them?
Thanks
Al
[/ QUOTE ]
i'm waiting on a bezel.
i said that sort of tongue in cheek. if the part is in front of tech support guys they usually get it out fairly quick. if they have to wait on the warehouse to send it over, that's where the huge delay occurs.
my point was, why not just pick them up from the hardware store the same day instead of calling and waiting for first class usps?
Size15s said:
tkl,
Which part is that?
Do you know that o-rings also have a 5+ week wait on them?
Thanks
Al
[/ QUOTE ]
i'm waiting on a bezel.
i said that sort of tongue in cheek. if the part is in front of tech support guys they usually get it out fairly quick. if they have to wait on the warehouse to send it over, that's where the huge delay occurs.
my point was, why not just pick them up from the hardware store the same day instead of calling and waiting for first class usps?
Size15's
Flashaholic
tkl,
The "warehouse" is about 2 minutes walk from tech support.
Perhaps what you mean is that if a part has to be manufactured that's where there are delays?
I envy the USA where a hardware store has walk-in walk-out service that can provide the spec of o-rings needed!
Al /ubbthreads/images/graemlins/grin.gif
The "warehouse" is about 2 minutes walk from tech support.
Perhaps what you mean is that if a part has to be manufactured that's where there are delays?
I envy the USA where a hardware store has walk-in walk-out service that can provide the spec of o-rings needed!
Al /ubbthreads/images/graemlins/grin.gif
[ QUOTE ]
Size15s said:
tkl,
The "warehouse" is about 2 minutes walk from tech support.
Perhaps what you mean is that if a part has to be manufactured that's where there are delays?
I envy the USA where a hardware store has walk-in walk-out service that can provide the spec of o-rings needed!
Al /ubbthreads/images/graemlins/grin.gif
[/ QUOTE ]
when i've called in the past about a delay in getting a part i'm always told they're waiting on it from the warehouse. certain parts are reserved for complete lights, i'm told. whether i'm getting an honest assesment only tech support knows.
over the years and various companies i've dealt with sf takes the longest to get replacement parts. it's great they replace them and stand behind their product but the wait is long sometimes, and yes i've called sf to explore my options.
i doubt an o-ring available at any hardware store would differ from those used by sf. members here have done so with satisfactory results.
Size15s said:
tkl,
The "warehouse" is about 2 minutes walk from tech support.
Perhaps what you mean is that if a part has to be manufactured that's where there are delays?
I envy the USA where a hardware store has walk-in walk-out service that can provide the spec of o-rings needed!
Al /ubbthreads/images/graemlins/grin.gif
[/ QUOTE ]
when i've called in the past about a delay in getting a part i'm always told they're waiting on it from the warehouse. certain parts are reserved for complete lights, i'm told. whether i'm getting an honest assesment only tech support knows.
over the years and various companies i've dealt with sf takes the longest to get replacement parts. it's great they replace them and stand behind their product but the wait is long sometimes, and yes i've called sf to explore my options.
i doubt an o-ring available at any hardware store would differ from those used by sf. members here have done so with satisfactory results.
JackBlades
Enlightened
They are standard O-Rings.
Here's a few sizes that should look familiar......
Flashlight O-rings
ARC LSH-P
#018 3/4" x 7/8" x 1/16" STD Tailcap
ARC-AAA LE
#011 5/16" x 7/16" x 1/16" STD Bezel
X5T
#017 13/16" x 11/16" x 1/16" STD
E2e
#018 3/4" x 7/8" x 1/16" STD Bezel
#015 11/16" x 9/16" x 1/16" STD Tailcap
M3
#024 1.125" x 1.250" x 1/16" STD Bezel
#018 3/4" x 7/8" x 1/16" STD Tailcap
UltraStinger
#028 1.375" x 1.500" x 1/16" Std Bezel
Here's a few sizes that should look familiar......
Flashlight O-rings
ARC LSH-P
#018 3/4" x 7/8" x 1/16" STD Tailcap
ARC-AAA LE
#011 5/16" x 7/16" x 1/16" STD Bezel
X5T
#017 13/16" x 11/16" x 1/16" STD
E2e
#018 3/4" x 7/8" x 1/16" STD Bezel
#015 11/16" x 9/16" x 1/16" STD Tailcap
M3
#024 1.125" x 1.250" x 1/16" STD Bezel
#018 3/4" x 7/8" x 1/16" STD Tailcap
UltraStinger
#028 1.375" x 1.500" x 1/16" Std Bezel
Size15's
Flashaholic
It is reasonable that parts are manufactured in batches and all the parts come together to to assembled into batches of end products.
Having parts leftover would be wasteful so when a bezel is requested it would have to wait until a machine is ready to turn a batch and one extra is added.
So I can understand that boxes of bezels are allocated to complete flashlights which are made to fill orders.
O-rings likely come in large bags and so there is likely to be an excess.
Al
Having parts leftover would be wasteful so when a bezel is requested it would have to wait until a machine is ready to turn a batch and one extra is added.
So I can understand that boxes of bezels are allocated to complete flashlights which are made to fill orders.
O-rings likely come in large bags and so there is likely to be an excess.
Al
[ QUOTE ]
Size15s said:
It is reasonable that parts are manufactured in batches and all the parts come together to to assembled into batches of end products.
Having parts leftover would be wasteful so when a bezel is requested it would have to wait until a machine is ready to turn a batch and one extra is added.
So I can understand that boxes of bezels are allocated to complete flashlights which are made to fill orders.
O-rings likely come in large bags and so there is likely to be an excess.
Al
[/ QUOTE ]
this seems familiar to what i've been told and probably the reason for the hold up i'm sure.
Size15s said:
It is reasonable that parts are manufactured in batches and all the parts come together to to assembled into batches of end products.
Having parts leftover would be wasteful so when a bezel is requested it would have to wait until a machine is ready to turn a batch and one extra is added.
So I can understand that boxes of bezels are allocated to complete flashlights which are made to fill orders.
O-rings likely come in large bags and so there is likely to be an excess.
Al
[/ QUOTE ]
this seems familiar to what i've been told and probably the reason for the hold up i'm sure.
Tombeis
Enlightened
tkl
Russ: I am packing and mailing a M3 bezel to you today 4/23/03. When you get one from Surefire, mail it to me.
I get O-Rings for just about everything from Sears Hardware.
Most hardware stores carry them in the plumbing section. Or ask. Also at Lowe's and Home Depot, Ace Hardware.
Russ: I am packing and mailing a M3 bezel to you today 4/23/03. When you get one from Surefire, mail it to me.
I get O-Rings for just about everything from Sears Hardware.
Most hardware stores carry them in the plumbing section. Or ask. Also at Lowe's and Home Depot, Ace Hardware.
Shark
Enlightened
[ QUOTE ]
Size15s said:
I envy the USA where a hardware store has walk-in walk-out service that can provide the spec of o-rings needed!
Al /ubbthreads/images/graemlins/grin.gif
[/ QUOTE ]
Im not trying to open a can of worms here but my O ring on the tailcap of my A2 dissolved when I lubed it with silicone grease the same stuff I've been using on my surefires for years. The one on the bezel survived but the tailcap did not. I know surefire would send one right away if I called. Their customer service is the best I have delt with to date but I just picked one up at the hardware store they are so darn cheap and the one I bought was a vinton O ring and there pretty much impervious to every thing and readily available here in the US. I just wonder if anyone else had this problem or if the vendor just had a few bad or out of spec ones mixed in.
Size15s said:
I envy the USA where a hardware store has walk-in walk-out service that can provide the spec of o-rings needed!
Al /ubbthreads/images/graemlins/grin.gif
[/ QUOTE ]
Im not trying to open a can of worms here but my O ring on the tailcap of my A2 dissolved when I lubed it with silicone grease the same stuff I've been using on my surefires for years. The one on the bezel survived but the tailcap did not. I know surefire would send one right away if I called. Their customer service is the best I have delt with to date but I just picked one up at the hardware store they are so darn cheap and the one I bought was a vinton O ring and there pretty much impervious to every thing and readily available here in the US. I just wonder if anyone else had this problem or if the vendor just had a few bad or out of spec ones mixed in.
