Folks, I need some help. Here's the situation:
1. Guy orders flashlight from Hong Kong with Visa Debit Card.
2. Guy receives defective flashlight.
3. Guy returns defective flashlight to Hong Kong for repair/replacement and is told that if flashlight is in fact defective, it will repaired/replaced and return shipping refunded.
4. Flashlight store receives flashlight.
5. One month later, no flashlight.
6. Guy is told that flashlight store is waiting for a manufacturer's report from inspection.
7. Guy is then told that there is no sign of malfunction, but that there is damage caused by overheating (impossible, because main bulb never burned brightly enough to cause any damage -- reason for return in first place).
8. Guy is told that flashlight will be sent back.
And that's it so far. So, my question is, if I end up getting screwed over (which seems pretty likely at this point), is there any way that I will be able to contact Visa or the issuer of the debit card for assistance? What kind of assistance can I expect? Anybody have any experience/suggestions? Thanks in advance.
1. Guy orders flashlight from Hong Kong with Visa Debit Card.
2. Guy receives defective flashlight.
3. Guy returns defective flashlight to Hong Kong for repair/replacement and is told that if flashlight is in fact defective, it will repaired/replaced and return shipping refunded.
4. Flashlight store receives flashlight.
5. One month later, no flashlight.
6. Guy is told that flashlight store is waiting for a manufacturer's report from inspection.
7. Guy is then told that there is no sign of malfunction, but that there is damage caused by overheating (impossible, because main bulb never burned brightly enough to cause any damage -- reason for return in first place).
8. Guy is told that flashlight will be sent back.
And that's it so far. So, my question is, if I end up getting screwed over (which seems pretty likely at this point), is there any way that I will be able to contact Visa or the issuer of the debit card for assistance? What kind of assistance can I expect? Anybody have any experience/suggestions? Thanks in advance.