Surefire Warranty Dept, call or email?

For you unlucky folks that have needed to contact Surefire's Warranty Department, have you had any problems with them by phone or by email?

I have contacted them a few times by email. My 1st attempt got no reply. The 2nd attempt got the problem resolved. I emailed them about another problem. The reply was simply that the part could not be repaired in the field. They gave no offer to send what I needed or request that I send in the part for them to replace the bad part. A follow up email from me received no reply.

So, is my experience normal when emailing Surefire? Would I be better off by talking to someone there on the phone? Duh, dumb question right? I couldn't be any worse off.

Surefire likes e-mails about as much as vampires like the Sun.

Call them. They respond far better to calls than e-mails.

x2.. always call them.

CALL emailing surefire is useless

CALL Call call call call call call call call.

EDIT: CALL CALL CALL CALL CALL CALL CALL CALL CALL CALL CALL
:sick2:
I have never had Surefire E-mail me back. EVER

I have called them once and got prompt service.

I don't think anyone mentioned this, but call them.

haha - do you think Mr. Kim ever reads these threads?

No - the weenie.

I'm not sure if I'm following you. Are you saying that maybe I should try calling them? :thinking:

Thanks guys. I'll give them a call tomorrow. :twothumbs

I'm sure this is a dumb question but who is Mr. Kim?

Mr SF.

flip said:

I'm sure this is a dumb question but who is Mr. Kim?

Click to expand...

No better introduction:

http://www.youtube.com/watch?v=8Sw_uHNiywc

:twothumbs

This is going to be another mega post response to this same question. Question asked, question answered. Call.

Bill

flip said:

I'm sure this is a dumb question but who is Mr. Kim?

Click to expand...

If Paul Kim didn't exist, neither would Surefire. "Nuff said.

A phone call worked!

Just curious: What's the average response from SF regarding a problem. I broke the clip on my E2E, called them and got a new one in the mail about two weeks later. My guess was that they ship warranty parts on a set dates. Anyone know for sure?

swampgator said:

Just curious: What's the average response from SF regarding a problem. I broke the clip on my E2E, called them and got a new one in the mail about two weeks later. My guess was that they ship warranty parts on a set dates. Anyone know for sure?

Click to expand...

I've heard a whole range of shipping times from SF - some super-quick, some slow as hell.

My only experience was with a broken tailcap which took them over a month to get to me... No complaints though!

I got a tailcap and bezel in 2 weeks

SF customer service is hit or miss. I've had some really good experiences, and some that were not so great.

Over the years, I emailed SF several times and IIRC, they responded fairly promptly just about every time. The irony however, is that per their instructions, I would email for an RMA number...but rather than provide an RMA number in their return email, they instructed me to call them. In the end, everything worked out fine, so I have no complaints (thus far!).