Surefure (doesn't answer email)

Dave63 · Nov 19, 2008

Hi All,

I was looking at buying a couple of Surfire items (new light plus LED uggrade for my G2). I sent Surefire a couple of emails from the address on got off their website. However I didn't get any replies. I have heard positive remarks about Surfires customer service so I don't know why they didn't reply. Turned out ok as I bought Jet Beam instead and saved a couple hundred dollars. I'm stil considering Surefire for a future purchase but am reluctant.

Does anyone else have problems contacting Surefire or problems with there customer support?

Also, I realize it's mainly personal prefereance but does Surefire really have so much better quality to justify the high price? I'm not trying to disparge Surefire and I'm willing to spend it if they truly are worth it.:candle:

1996alnl · Nov 19, 2008

My Surefire lights are the only ones i can toss across a parking lot and feel confident enough that they would still work.
Not that i would do it though

Take care

Size15's · Nov 19, 2008

The prevailing opinion and experience is that it is far better to call SureFire rather than email them. It's a completely different experience.

faucon · Nov 19, 2008

Surefire do have excellent products. that in my experience last for years. They do have some competition now, however, in the form of newer companies that put out a good product for much less.

I am also awaiting a return e-mail from Surefire regarding a replacement tailcap. It's been a week and I haven't heard back from them yet. I may have to telephone customer service instead. I have had one prior experience with their customer service and it was a generally good one.

Carpenter · Nov 19, 2008

Size15's said:
The prevailing opinion and experience is that it is far better to call SureFire rather than email them. It's a completely different experience.

+1

Absolutely - Call them and you will get the answers you are looking for.

Outdoors Fanatic · Nov 19, 2008

Dave63 said:
Hi All,

I was looking at buying a couple of Surfire items (new light plus LED uggrade for my G2). I sent Surefire a couple of emails from the address on got off their website. However I didn't get any replies. I have heard positive remarks about Surfires customer service so I don't know why they didn't reply. Turned out ok as I bought Jet Beam instead and saved a couple hundred dollars. I'm stil considering Surefire for a future purchase but am reluctant.

Does anyone else have problems contacting Surefire or problems with there customer support?

Also, I realize it's mainly personal prefereance but does Surefire really have so much better quality to justify the high price? I'm not trying to disparge Surefire and I'm willing to spend it if they truly are worth it.:candle:

Use the phone bro, SureFire aren't exactly the heaviest users of e-mail.

Superdave · Nov 19, 2008

Outdoors Fanatic said:
Use the phone bro, SureFire aren't exactly the heaviest users of e-mail.

The rep i talked to said that they get about 200 emails a day and have a hard time answering all of them in reasonable amount of time. :duh2:

Sgt. LED · Nov 19, 2008

Not many people come on thos forum and talk about how much help it is to email Surefire - because it isn't.

I have never gotten a reply email, ever.

You must call them if you want to get anywhere. Do not be afraid to use the phone to talk to a stranger.

MorpheusT1 · Nov 19, 2008

Ive always had luck with emailing Surefire...
It takes a while but they always reply.

Benny

arjay · Nov 19, 2008

They usually reply to my emails in less than 24 hours...
I'm just lucky I guess.

Monocrom · Nov 19, 2008

Surefire's attitude toward phone calls = :clap:

Surefire's attitude towards emails = :sick2:

Surefure (doesn't answer email)

Dave63

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1996alnl

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Size15's

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faucon

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Carpenter

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Outdoors Fanatic

Flashlight Enthusiast

Superdave

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Sgt. LED

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MorpheusT1

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arjay

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Monocrom

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