brightnorm
Flashaholic
- Joined
- Oct 13, 2001
- Messages
- 7,160
Earlier this afternoon I called Surefire to order some MN02's. This is a nearly verbatim account of my conversation with the nice lady who was the customer service representative:
SF: Hello, Customer Service
BN: Hi, I'd like to order three MN02's
SF: (Pause)…
BN: You know, the low power bulb for the E2..
SF: Oh yes, we're selling a lot of those now, how many would you like?
BN: Three. By the way, do you give a special discount for CPF?
SF: CT—What?
BN: CPF-CandlePowerForums
SF: (Sound of giggling)
BN: Excuse me, are you laughing?
SF: Well--Yes, I was laughing
BN (Slightly put out) Why?
SF: That's a funny name, Candlepowers!
BN: You mean you've really never heard of us?
SF: I'm sorry Sir, I've never heard that name, what is it?
BN: CandlePower Forums. We're the biggest internet group devoted to discussing, evaluating and testing high tech flashlights.
SF: Really? Oh—
BN: Paul Kim and Ken Goode are members
SF: (Sounding impressed) Really!
BN: Many of the top flashlight dealers and manufacturers are members of our group and they are very aware of what we think of their products; we even help develop some of them
SF: (Sounding very impressed) Sir, I wasn't aware of all that!
BN: We are the most prominent group of its kind on the web—really, in the world.
SF: (Sounding extremely impressed) Sir, I had no idea it sounds like a really important group.
BN: We actually influence the buying patterns of people looking for specialty lights, and probably the biggest reason you're selling all those MN02's is because of our influence.
SF: Sir, I really had no idea!
BN: So, in light of all I've told you it would certainly make sense for Surefire to extend a discount to members of our group, don't you think?
SF: (Silence)
BN: Doesn't that seem logical?
SF: Sir, I'm afraid that's impossible.
BN: Well, OK, I understand.(A few minutes pass as I give my name, address, credit card, etc) ….. Then you'll send those MN02's right out by 2nd day air?
SF: Yes sir, we'll send those right out.
BN: Great, and could you possibly knock a little off the shipping price?
SF: …….Oh, Sir!!
Well, I tried!!
Brightnorm
SF: Hello, Customer Service
BN: Hi, I'd like to order three MN02's
SF: (Pause)…
BN: You know, the low power bulb for the E2..
SF: Oh yes, we're selling a lot of those now, how many would you like?
BN: Three. By the way, do you give a special discount for CPF?
SF: CT—What?
BN: CPF-CandlePowerForums
SF: (Sound of giggling)
BN: Excuse me, are you laughing?
SF: Well--Yes, I was laughing
BN (Slightly put out) Why?
SF: That's a funny name, Candlepowers!
BN: You mean you've really never heard of us?
SF: I'm sorry Sir, I've never heard that name, what is it?
BN: CandlePower Forums. We're the biggest internet group devoted to discussing, evaluating and testing high tech flashlights.
SF: Really? Oh—
BN: Paul Kim and Ken Goode are members
SF: (Sounding impressed) Really!
BN: Many of the top flashlight dealers and manufacturers are members of our group and they are very aware of what we think of their products; we even help develop some of them
SF: (Sounding very impressed) Sir, I wasn't aware of all that!
BN: We are the most prominent group of its kind on the web—really, in the world.
SF: (Sounding extremely impressed) Sir, I had no idea it sounds like a really important group.
BN: We actually influence the buying patterns of people looking for specialty lights, and probably the biggest reason you're selling all those MN02's is because of our influence.
SF: Sir, I really had no idea!
BN: So, in light of all I've told you it would certainly make sense for Surefire to extend a discount to members of our group, don't you think?
SF: (Silence)
BN: Doesn't that seem logical?
SF: Sir, I'm afraid that's impossible.
BN: Well, OK, I understand.(A few minutes pass as I give my name, address, credit card, etc) ….. Then you'll send those MN02's right out by 2nd day air?
SF: Yes sir, we'll send those right out.
BN: Great, and could you possibly knock a little off the shipping price?
SF: …….Oh, Sir!!
Well, I tried!!
Brightnorm
