Watch out for Fenix-store aka 4sevens or who knows what other names they use?

reza · Jan 23, 2009

I ordered many things for Christmas and all but two items arrived.
One was a TK20 from Lighthound and other was a Zebra from Fenix-store (aka 4sevens). I contacted both vendors. Lighthound responded very quickly and shipped out my TK20 (probably a 2nd time). Fenix-store to date has not resolved the issue after a month.

I ordered everything with Paypal. What a mistake? If I had used my credit card and not the received the merchandise, I could have disputed the charge. Paypal has not helped either. Fenix-store, as far as I remember didn't offer insurance or return receipt. Now they are saying I should have purchased it.

I guess that is the difference between two vendors.

Watch out who you order from?

olrac · Jan 23, 2009

I find it hard to believe the David or one of his staff isn't addressing this as they have a sterling record of customer service on the CPF. I personally have had nothing but great experience with 47's and his crew.Have you tried placing a call to them to speak directly to a CS person?

reza · Jan 23, 2009

YES. I have been talking to Pete. I ordered $115.00 worth of light nad battery. He is offering me a $30.00 store credit, which he can keep.

I am not looking for credit. I want what I paid for? Any other vendor would make it right instantly. Not these guts? It's over a month of going back nad forth with no results. Shame on them.

Novaflash · Jan 23, 2009

Deleted

bigfoot · Jan 23, 2009

Umm... I think this belongs in the "Jeers" section...

Splunk_Au · Jan 23, 2009

What do you mean PayPal did not help? They always favour the buyer if the seller is not able to provide proof of shipment and provide you a full refund.

I guess you didn't bother to follow through the protocol which PayPal has to get the refund?

brucec · Jan 23, 2009

olrac said:
I find it hard to believe the David or one of his staff isn't addressing this as they have a sterling record of customer service on the CPF. I personally have had nothing but great experience with 47's and his crew.Have you tried placing a call to them to speak directly to a CS person?

+1 Sorry to hear about your experience, reza, but it's surprising to hear of any CS complaints for 4sevens.com. They have one of the best reputations on CPF. Actually, I have no experience dealing with their CS personally because every transaction has been smooth for me. :twothumbs It's hard for any vendor to have a 100% record, but I think most people will agree that 4sevens is pretty close.

reza · Jan 23, 2009

I filed a claim with Paypal. Since fenix-store is saying they shipped it and have some sort of shipping number, paypal favored them.
I just want everyone on the net to know, that they need to protect themselves. Just ordering something doesn't mean it's going to arrive.

jblackwood · Jan 23, 2009

reza said:
I filed a claim with Paypal. Since fenix-store is saying they shipped it and have some sort of shipping number, paypal favored them.

I really wish 4sevens would weigh in on this. It's their reputation at stake. Also, I was considering getting a Fenix light from them (based on their lifetime warranty and my experiences with them) but now I'm wondering what's going on with this poor fellow. :thinking:

elugelab · Jan 23, 2009

I'm pretty sure the package got shipped and then just got lost on the way.
I'd say that's the price you have to pay for free shipping.
They do have shipping upgrades too, but maybe they should make it more clear, like in the checkout you could get the option to chose which shipping method you want.

Crenshaw · Jan 23, 2009

there is no need to post two threads

http://www.cpfmarketplace.com/mp/showthread.php?p=2258661

forushani said:
I ordered many things for Christmas and all but two items arrived.
One was a TK20 from Lighthound and other was a Zebra from Fenix-store (aka 4sevens). I contacted both vendors. Lighthound responded very quickly and shipped out my TK20 (probably a 2nd time). Fenix-store to date has not resolved the issue after a month.

I ordered everything with Paypal. What a mistake? If I had used my credit card and not the received the merchandise, I could have disputed the charge. Paypal has not helped either. Fenix-store, as far as I remember didn't offer insurance or return receipt. Now they are saying I should have purchased it.

I guess that is the difference between two vendors.

Watch out who you order from?

Crenshaw

Jarl · Jan 23, 2009

reza said:
Just ordering something doesn't mean it's going to arrive.

Whose fault is that? If 4sevens have a shipping reference, then they put the parcel in the post with the shipping options you selected. You can't really argue with that. If you wanted insurance, you could have bought insurance. :poke:

reza · Jan 23, 2009

Thanks for your sympathy. I can post all the communication with 4sevens.
First they said, they were going to make it right, then they offered a 30% tore credit.

B@rt · Jan 23, 2009

Duplicate thread.

Closed.

Watch out for Fenix-store aka 4sevens or who knows what other names they use?

reza

Newly Enlightened

olrac

Flashlight Enthusiast

reza

Newly Enlightened

Novaflash

Newly Enlightened

bigfoot

Enlightened

Splunk_Au

Enlightened

brucec

Enlightened

reza

Newly Enlightened

jblackwood

Enlightened

elugelab

Newly Enlightened

Crenshaw

Flashlight Enthusiast

Jarl

Flashlight Enthusiast

reza

Newly Enlightened

B@rt

Flashaholic

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