Earlier this week, I looked ahead on the repair schedule. Uhhh, wait a minute, I'm the only bicycle mechanic working on Friday and there's HOW MANY tune-ups scheduled?!
"Oh, don't worry... the guy with the three tune-up appointments will probably bring in just one. Or maybe none at all."
Oh. So we've held about six hours worth of labor time for someone who may not even come in. And if he does bring in three tune-ups, there's no way I can possibly get everything done. Brilliant. No wonder I haven't gotten a raise for more than a year, if we're running the business this way.
So I get there early to do the one Friday repair that's actually on-site, instead of a drop-off by appointment. Two of the appointments show up eventually, but not the guy who'd had us hold three time slots for him. Well, at least I don't have to attempt the impossible...
Then the first bomb drops. To make a long story short, the sales guys mistakenly gave one guy's bike to another guy. We're talking $3000+ bikes here.
They call up the one guy and try to convince him that he has some other guy's bike and we need it back. I was completely out of the picture, but still embarrassed. I can only imagine what these customers must think of us... "honey, did you go pick up my bike on the way home?" "No dear, they gave it away to a complete stranger. But they're trying to get it back."
A while later, I hear myself being paged around 4:30PM. It's the guy with the Klein Palomino that ended up getting $650 worth of work, including an overhaul of the rear suspension pivots and the Maverick forks. It turns out the sales guys had not listened carefully to the customer when booking the repair, and now he's wasted about $200 because my supposed "teammates" slated it for the rear-suspension rebuild when all he wanted was to have the rear shock snugged up in the rear triangle. Good job, guys.
This stuff keeps happening. The weird part is that my co-workers aren't newbies. They shouldn't need much guidance, not to mention outright hand-holding. Maybe I can just go be a janitor or something :sigh:
Anyway, thanks for viewing my rant :wave:
"Oh, don't worry... the guy with the three tune-up appointments will probably bring in just one. Or maybe none at all."
Oh. So we've held about six hours worth of labor time for someone who may not even come in. And if he does bring in three tune-ups, there's no way I can possibly get everything done. Brilliant. No wonder I haven't gotten a raise for more than a year, if we're running the business this way.
So I get there early to do the one Friday repair that's actually on-site, instead of a drop-off by appointment. Two of the appointments show up eventually, but not the guy who'd had us hold three time slots for him. Well, at least I don't have to attempt the impossible...
Then the first bomb drops. To make a long story short, the sales guys mistakenly gave one guy's bike to another guy. We're talking $3000+ bikes here.
They call up the one guy and try to convince him that he has some other guy's bike and we need it back. I was completely out of the picture, but still embarrassed. I can only imagine what these customers must think of us... "honey, did you go pick up my bike on the way home?" "No dear, they gave it away to a complete stranger. But they're trying to get it back."
A while later, I hear myself being paged around 4:30PM. It's the guy with the Klein Palomino that ended up getting $650 worth of work, including an overhaul of the rear suspension pivots and the Maverick forks. It turns out the sales guys had not listened carefully to the customer when booking the repair, and now he's wasted about $200 because my supposed "teammates" slated it for the rear-suspension rebuild when all he wanted was to have the rear shock snugged up in the rear triangle. Good job, guys.
This stuff keeps happening. The weird part is that my co-workers aren't newbies. They shouldn't need much guidance, not to mention outright hand-holding. Maybe I can just go be a janitor or something :sigh:
Anyway, thanks for viewing my rant :wave:
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