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Thread: My post about Fenix problems

  1. #1

    Default My post about Fenix problems

    So I posted a thread here (http://www.candlepowerforums.com/vb/...=249589&page=5) about my problems with the Fenix L1D series and how I was done buying Fenix. Man, I never knew it would turn into such a fiasco. The original thread was closed. I want everyone to know that I tried the suggestions offered with no result. I want to respond to some rather insulting comments made.

    Quote Originally Posted by batmanacw
    I think we can lock this sucker up now. Can't believe the OP hasn't bothered to tell use how turning the ring worked, if he ever got his mind around the concept.
    I see no reason for your insult. If you read page 1 of the original thread, you will see that I tried this with no result. please click this link to be taken directly to the relevant post: http://www.candlepowerforums.com/vb/...6&postcount=28

    Quote Originally Posted by Crenshaw
    Actually the reason people want to share bad experiences should be to find a solution. otherwise it IS just bashing a product, and that IS against the rules. No one is saying that its impossible that the OP had problems, or even denying that fenix can have problems, but we are offering solutions.What some of us are taking as insult is that the OP hasnt bothered to come back to the thread and take up the suggestions. I personally can understand if he is truely busy, and has not had time to check CPF, however in that case, i hope all this will clear up in time.
    So criticizing a product is against CPF rules? that seems quite draconian. also, I was away for a while. I didn't mean to insult anyone, and can't imagine why you took it that way. part of the reason I was frustrated was that I was going on a trip and needed a flashlight, and my Fenix failed again. I just got back yesterday and checked the thread and WHOA.

    Quote Originally Posted by DM51
    I think this has gone far enough. I'll consider re-opening it if I receive a persuasive PM from the OP, but for now it's closed.
    Kindly inform me what forum rules I have broken so that I can seek to abide by them in the future.

    Many people seem to be blaming me for the light's (repeated) failure. well, I didn't cause it to fail with just over a year of very light use. I can clean contacts, tighten the ring, and do other reasonable things, but when you start talking about solder points and whatnot, I don't have the equipment of knowhow to do this. your average user doesn't either; in fact, by posting here on CPF, I'm doing more than the average user would. it may be that the light is still under warranty; however, since buying the light I have moved to Canada and the postage required to exchange the tailcap (again) would probably come to at least $20, and at this point I'd rather put it toward a new light.

    Perhaps people don't realize that not everyone is a "Flashaholic." I don't have dozens of flashlights lying around; this is my primary light, and I depend on it. I don't have the knowledge to disassemble a tailcap and solder it or the like. and I don't WANT to bash Fenix-- I bought it with expectations of quality and I REALLY like the light despite everything. If I could say anything positive I would, but it has caused me a lot of grief. 3 out of 4 of the lights I purchased appear to be bad. Now, if you have 25 lights that's not a bad average, but if you have just 1 light and maybe a Photon backup it is MAJOR to have a non-usable flashlight that cost $60.

    If threads involving criticisms are routinely closed down, as people have indicated in my (now closed) thread, what is the point of an online forum? if everything we say about flashlights has to be positive, what is the point of a forum about flashlights? just wondering.


    and mods, so you don't close this thread:
    a) I love Fenix and every product they make
    b) any failing in the light is obviously my fault and I seek the wisdom of others to correct my errors and appease the god of lumens

  2. #2
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    Default Re: My post about Fenix problems

    Quote Originally Posted by dantecubit View Post
    and mods, so you don't close this thread:
    a) I love Fenix and every product they make
    b) any failing in the light is obviously my fault and I seek the wisdom of others to correct my errors and appease the god of lumens
    Glad I read the post all the way through, the last paragraph is great!

  3. #3

    Default Re: My post about Fenix problems

    Hey dantecubit I understand your complaints but really don't take to much personally CPF is a great place with great people usually always to go out of their way to help a complete stranger.

    Don't let that thread make you not come back and post again. Your consecutive failures with the Fenix was really rare and I think it baffled many including me. We have all heard of switch failures but to have so many in a row is strange to say the least. This may account for any logical explanations.

    Oh yeh about the mods and the thread being closed it has happened to us all and we suck it up and keep going. they have alot of content to look through and hey maybe sometimes they get it wrong and maybe sometimes we think they get it wrong but don't. I've been there done that.

    So anyway stay around for awhile it really is a wonderful forum.
    My flashlight collection HERE

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    Default Re: My post about Fenix problems

    jhc is right, stick with us. I still enjoyed the last paragraph though!

  5. #5
    Flashaholic* burntoshine's Avatar
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    Default Re: My post about Fenix problems

    don't worry, the god of lumens has a plan for you.

    have faith brother.

    If it wasn't for disappointment, I wouldn't have any appointments.

  6. #6

    Default Re: My post about Fenix problems

    CPF do not produce or sell Fenix lights, you should complain where you bought it.

    People have offered advice how to fix it in your earlier thread, if it still acts up, then send it to where you bought it, no one else can help you.

    I own 8 Fenix lights, my oldest P2D Q5 is in my pocket almost every day, my L0D Q4 is on my keys, never had a problem

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    Default Re: My post about Fenix problems

    I appreciate the post, I don't think he was trying to do anything to harm the company just stating the facts that relate to his experience with a particular brand of light. I do believe this is the appropriate place to post such experiences....as far as the soldering solution C'MON MAN are you serious? I would never consider such a repair, it's going back. Just my two cents. Hang in there Dantecubit.

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    Default Re: My post about Fenix problems

    I'm a relatively new addition to CPF and I must say; it's a cool place. I like it because I like great gear and gadgets. Where else in the world is there a forum for (flashlight) mavens? This is a huge; repeat huge source of valuable knowledge and info for the designers, manufactures, distributors, dealers and end users of flashlights. Conventional marketing strategies have been stood on their conventional heads with the advent of the discovery of market mavens etc.

    The proud, the few; flashlight 'mavens'.

    This forum is instrumental in a huge way, in bringing better products to the markets of the world, to which many could probably attest. What a truly remarkable thing. American exceptionalism - no disrespect to the rest of the world's forum users.

    I hope Fenix et al appreciate that too; send the OP a new flashlight, heck they're not that expensive to produce!!

  9. #9
    *Flashaholic* kramer5150's Avatar
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    Default Re: My post about Fenix problems

    I read through your entire (now closed) thread.
    And I am agreement with moderators that your intent was never to really troubleshoot your broken light, but rather to bash an entire brand.

    There were several great troubleshooting suggestions, most notably:
    1) Contact the retailer and ask for a warranty replacement.
    2) Short -B to the body tube with a paperclip, and post back your results.

    If you actually did make an effort to troubleshoot the problem, you definitely did not post back your results often/frequently/clearly enough between rants to give members anything to feed off of.

    But my opinion means nothing. In the eyes of moderators you were in violation of rule #4, and I agree.
    http://www.candlepowerforums.com/vb/...&postcount=111

    You are not banned (yet). There is still hope to get your light up and running... IF you can post cleanly without ranting against a manufacturer, and limit your comments to the cause-effect-result of your troubleshooting efforts.

    This is a pointless thread, but I sense moderators will hopefully give you a second chance.

    1) Did you contact your Fenix retailer for an RMA? What did they say?
    2) Did you try connecting -Batt to the body tube with a paperclip? what were the results?... light or no light from that test? Until you perform this test you have to way to tell if the problem is isolated to the tailcap.
    Last edited by kramer5150; 12-12-2009 at 12:03 PM.
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    *Flashaholic* kramer5150's Avatar
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    Default Re: My post about Fenix problems

    edited
    Last edited by kramer5150; 12-12-2009 at 02:36 PM.
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    Default Re: My post about Fenix problems

    Quote Originally Posted by kramer5150 View Post
    Name calling is also against forum rules/policy, your "draconian" comment could be seen as violating that rule as well.
    "Draconian" is not name calling.

  12. #12
    *Flashaholic* kramer5150's Avatar
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    Default Re: My post about Fenix problems

    PM sent to OP
    Last edited by kramer5150; 12-12-2009 at 02:32 PM.
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  13. #13

    Default Re: My post about Fenix problems

    Kramer is 100% right. The OP abandoned his original brand bashing thread which was closed.

    With that not being enough, he boldly starts yet another thread just to get in the last word-- this time to take a crack at 2 members, CPF, and a moderator, and ends it with a ridiculously sarcastic comment again aimed at Fenix.
    Last edited by sabre7; 12-12-2009 at 01:20 PM.

  14. #14

    Default Re: My post about Fenix problems

    Quote Originally Posted by sabre7 View Post
    Kramer is 100% right. The OP abandoned his original brand bashing thread which backfired badly and was closed.

    With that not being enough, he boldly starts yet another thread just to get in the last word-- this time to take a crack at 2 members, CPF, and a moderator, and ends it with ridiculously sarcastic comment again aimed at Fenix.
    If you read what I quoted above, batmanacw insulted me. He said I could tighten the ring "if [I] ever got [my] mind around the concept". I didn't "take a crack" at anyone, but he clearly did.

    I then stated that I did not mean to insult anyone, if indeed people had felt insulted. I asked the mod to let me know what forum rules I had violated. Again, please explain to me how this is "taking a crack" at anyone.

    I did not "abandon" my original thread, I was away. And yes, I did try all suggestions short of soldering, including the paperclip one. My last sarcastic comment was perhaps unnecessary, but it was not directed at Fenix. I was not trying to "get in the last word", but I did want to explain that none of the suggestions had worked, and couldn't do that in the original thread since it had been closed. I PM'd the mod who closed it but got no reply, so I created a new one.

    kramer5150, I don't think that calling forum policy "draconian" amounts to name calling, since it is not directed against an individual. in fact, I would say some of the responses to my posts constitute insults, like the one quoted above.


    So here's how I see it: I create a thread saying that, because of multiple bad experiences, I won't buy Fenix anymore. People offer suggestions to fix the problem and I do them, no result. I am then informed that creating a thread to "bash" a company is not permitted. but let me ask you: what would have happened if I had created a thread called "need some help with Fenix problems." The suggestions would have been the same, none would have worked, and then at the end of it all if I still had 3 dud lights I would be expected to just stay mum about it, since saying I have 3 duds and won't buy again from the company amounts to "bashing".

    people, I assume, come here to research what flashlights to buy. I did before I bought my L1D's. there are many threads breathlessly describing the wonders of various flashlights. so if there are quality issues, even if they are extremely isolated, with a particular flashlight/brand, shouldn't we be allowed to post about them? I think the average poster here is a flashlight hobbyist, and the forum is geared toward them interacting. that's fine and all, but I don't think most realize that the average user doesn't have 18 different lights, heads, tailcaps, a circuit checker and a lumens box.

    Thanks to all who offered suggestions, and when I am next in the US I will probably send the light back (again) and get a new tailcap or whatever's wrong. but for now it's off to Chinatown to buy a 5 dollar cheapo LED.

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    Default

    I simply can not believe that someone gets THREE individual Fenix and all do not work.
    All the time I am in here (and that Fenix entered and stomped the market), there were no three such defects for all the ppl here in the forum.

    1. Possible You got fakes?

    2. Is it possible the batteries have been inserted wrong way?
    (user fault then)

    3. What about where You got them?
    They are ~50 a piece! I would CERTAINLY become a "problem customer" should such a 150,-- "problem" happen to me



    ... and, just to add: the mods in here do not have to kick in often, thats the reason why I like CPF so much.
    Also if one is not bashing without a cause, but types his/her arguments - even when they are a bit indiviually - nothing happens.
    (If dont believe, search f.e. for posts from me to minimag led, Led Lenser, ...)
    To add even more: often I am really surprised how much they "eat" before reacting. To accuse them anything is simply not fair.
    Last edited by yellow; 12-12-2009 at 02:03 PM.

  16. #16
    *Flashaholic* kramer5150's Avatar
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    Default Re: My post about Fenix problems


    So here's how I see it: I create a thread saying that, because of multiple bad experiences, I won't buy Fenix anymore. People offer suggestions to fix the problem and I do them, no result.


    I didn't see you post the result of your paper-clip tailcap test... did you try that? if your light does work consistently with the paperclip touching -Batt to the body tube metal, all you have is a bad switch... thats a cheap $10 solution (lighthound.com).

    This is what I want you to try and post back the result:


    Last edited by kramer5150; 12-12-2009 at 02:17 PM.
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    Default Re: My post about Fenix problems

    Sometimes, rather than telling the OP that his posting is wrong time after time after time in the forum, it may be better to continue a conversation via PM. Not everybody wants to read the continued postings of either the OP or the one acting like the forum security guard.

    In before the lock...
    Last edited by wacbzz; 12-12-2009 at 02:29 PM.

  18. #18
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    Default Re: My post about Fenix problems

    nm... PM sent to OP
    Last edited by kramer5150; 12-12-2009 at 02:33 PM.
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    Default Re: My post about Fenix problems

    Where is the smiley with the violin?

    We had to explain to you how to tighten the ring with the indents about 10 times. I am still not sure that you understand and now your feelings are hurt.

    Have you actually figured out how to turn the ring?

    Can you show us that you do know how by taking a picture of your switch taken out of the tail cap? Just keep spinning the ring counter clockwise until it comes out. http://www.4sevens.com/index.php?cPath=27_40

    If you can take the switch out, then can you put a new one back in for about $6 to save a $50 light?

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    Default Re: My post about Fenix problems

    Quote Originally Posted by kramer5150 View Post
    I didn't see you post the result of your paper-clip tailcap test... did you try that?
    Quote Originally Posted by dantecubit View Post
    I did not "abandon" my original thread, I was away. And yes, I did try all suggestions short of soldering, including the paperclip one.


    Quote Originally Posted by batmanacw View Post
    Have you actually figured out how to turn the ring?
    Quote Originally Posted by dantecubit View Post
    If you read page 1 of the original thread, you will see that I tried this with no result. please click this link to be taken directly to the relevant post: http://www.candlepowerforums.com/vb/...6&postcount=28
    Using the two indents to play with various levels of tightness for the metal ring in the tailcap does not appear to have an effect. the light still fails to turn 'on'.
    Last edited by Seb71; 12-12-2009 at 02:49 PM.

  21. #21
    *Flashaholic* kramer5150's Avatar
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    Default Re: My post about Fenix problems

    Oops I missed that.... in all the confusion thanks

    I think the OP has a bum light. Hopefully one of them is still under the Fenix warranty.
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  22. #22
    *Flashaholic* Marduke's Avatar
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    Default Re: My post about Fenix problems

    Given the OP's apparent lack of understanding of the simple "fixes" suggested previously, or even the basic mechanics of how the lights are put together and function, I have a hard time believing that *ANY* of the troubleshooting methods were correctly conducted, or that there is even any real "problem" to begin with.

  23. #23
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    Default Re: My post about Fenix problems

    Did he try cleaning the threads on the head, and make sure it was tight?
    If shorting it with a paper clip didn't work that leads me to think its in the head end.
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  24. #24

    Default Re: My post about Fenix problems

    Quote Originally Posted by dantecubit View Post

    Thanks to all who offered suggestions, and when I am next in the US I will probably send the light back (again) and get a new tailcap or whatever's wrong. but for now it's off to Chinatown to buy a 5 dollar cheapo LED.
    Problem solved.

  25. #25
    Flashaholic* mcnair55's Avatar
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    Default Re: My post about Fenix problems

    Did you ever think of contacting Fenix direct and asking for advice?

    All decent leading manufacturers will at least listen and suggest a solution,I had a certain model of Renault vehicle a couple or three ago and once out of the warranty period the ecu failed with a price tag of £350 plus labour plus roadside recovery.

    I got in touch with Renault and told them about my plight,they paid 90% of all costs as a way of goodwill.

    They were well within there rights to say tough on you but in my eyes did the decent thing and the next vehicle I bought was again a Renault.

    We all get bad things now and then, it is just part of life,I have one Fenix light and for sure will buy another product off them within the next day or two.

  26. #26
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    Default Re: My post about Fenix problems

    Quote Originally Posted by Marduke View Post
    Given the OP's apparent lack of understanding of the simple "fixes" suggested previously, or even the basic mechanics of how the lights are put together and function, I have a hard time believing that *ANY* of the troubleshooting methods were correctly conducted, or that there is even any real "problem" to begin with.
    Dantecubit, I feel your pain in expressing on CPF anything negative about a certain brand of light, or dealer, that just happens to be revered by others. You end up enduring rabid comments such as the above, where in one fell swoop the poster manages to insult you, blame you, and ultimately suggests you are a liar and your light works just fine. It's exactly how I was treated by a few "Disciples of the Church of Brand-X" a while back:

    www.candlepowerforums.com/vb/showthread.php?t=160446&highlight=scratch+reflecto r


    You are not alone. There is help. It's just not here, if you have something negative to say about Fenix. Lesson learned.
    Last edited by Turbo DV8; 12-12-2009 at 06:06 PM.

  27. #27
    Flashaholic* Search's Avatar
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    Default Re: My post about Fenix problems

    This thread and the other have almost proven it..

    .."Fenix: The new SureFire".

    Need I say more.


  28. #28
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    Default Re: My post about Fenix problems

    I am sorry but we'll have to close this one, too. I am ashamed of CPF right now.

    Marduke ... your contribution to this new mess will be evaluated by staff.

    bernie
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  29. #29
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    Default Re: My post about Fenix problems

    Thank you Bernie for locking down this thread. I have a few things to add though.

    Quote Originally Posted by Marduke View Post
    Given the OP's apparent lack of understanding of the simple "fixes" suggested previously, or even the basic mechanics of how the lights are put together and function, I have a hard time believing that *ANY* of the troubleshooting methods were correctly conducted, or that there is even any real "problem" to begin with.
    What the HELL kind of post is this?!? And I pick this one out because it really does sum up all of the other "OP bashing" posts in this thread. It is positively AMAZING to me that you all are jumping on the OP because he is having trouble with the "fixes" that you are recommending. Let's do something REALLY off the wall here and try to wrap our heads around THIS thought...

    WHY THE HELL SHOULD ANY "FIXES" BE NEEDED?!?!?!

    Sorry gentlemen, but if I buy a product... ANY product of ANY price... I expect it to work as described out of the package. FIXES?!?!? Does the Fenix packaging say on it, "Some 'fixes' required'"? I doubt it. As far as I'm concerned, the OP has a very legitimate gripe here and I, too, am ashamed of CPF right now for the way the majority of you in this thread have behaved.

    A lot of you "Fenix fanboys" consistantly run around CPF bashing anything not Fenix and aren't the least bit shy about it either. Some of you even feel that it's perfectly ok to sabotage a non-Fenix thread so it will get closed... oh wait!! That's what you did here!! ... "We can bash whatever we want but don't EVER bash a Fenix!!" ... grow up boys.

    TO SET THE RECORD STRAIGHT...

    It is not CPF's policy to go around closing threads that badmouth a manufacturer or dealer.

    You guys just haven't figured it out, have you?

    It isn't WHAT you say, it's HOW you say it!

    You may NOT insult other members, you may NOT engage in petty name-calling, you may NOT use foul language, you may NOT be a total IDIOT on CPF... PERIOD!! Get that through your heads guys... or take it elsewhere. We will NOT put up with this kind of CRAP on CPF!... Got it?!?! ... it's in your best interest to...

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