How to contact Surefire Customer Service by email

guncollector · Oct 16, 2002

Can of those lucky folks who have been able to get assistance from Surefire by email, advise what email address they used?

Five days ago I attempted contacting Surefire twice at [email protected] and received no reply. A day or two ago, I re-emailed the Customer Service Manager with the same issues at [email protected], again with no resultant reply.

TIA

Darell · Oct 16, 2002

Bummer -

I just now used [email protected], and received a response in 23 minutes (from George Syrengelas). Not only that, but the response took care of my issue in its entirety.

I have to say though, that I've also had the same experience you are seeing when I tried this in the past. It has taken four days for a response before. Couldn't be happier today though.

guncollector · Oct 16, 2002

Well...third time's the charm I guess. I re-emailed "[email protected]" and this time received a phone call from also George Syrengelas within about an hour!

Anyway, everything's taken care of!

Way to go, Surefire!

Bushman · Oct 16, 2002

I also just emailed (George is who answered) about my M6 battery carrier coming apart at the seams. He said, ship it back with an RMA and we will get you a new one. Good Show!!!

tkl · Oct 16, 2002

i've gotten answers usually in a few days. sometimes never.

Carpe Diem · Oct 17, 2002

I`ve had two recent excellent contacts with George at the customer service department at Surefire.

I can`t praise George enough. He was absolutely great!

Thank you, again, George for your fine efforts and your help.

jtivat · Oct 17, 2002

I have had good results calling or e-mailing PK and Steve Ryan.

Deviant · Oct 18, 2002

yes Geogre is helpful i got myself a 2nd hand E1E-HA, however the tailcap was faulty. sent a mail to SF enquiring if i could purchase a replacement tailcap and Geogre offered to sent a tailcap with compliments from SF.

however another mail was sent saying that SF doesn't ship international

i hope they will change their mind. honestly, i don't blame them. i believe they have their reasons for not wanting to ship international.

How to contact Surefire Customer Service by email

guncollector

Enlightened

Darell

Flashaholic

guncollector

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Bushman

Flashlight Enthusiast

tkl

Flashlight Enthusiast

Carpe Diem

Flashlight Enthusiast

jtivat

Flashlight Enthusiast

Deviant

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