DVD\CD-RW issue?? Can't read any data.

I verified a user at work was unable to read any CD\DVD from her system, but they work on other systems. I tried store bought audio CD, burned CD's and DVD's, still no luck.
This is what I have done so far:

1) Replaced the DVD\CD-RW. Same issue.
2)Replaced the SATA cable. Same issue.
3) Tried the other SASA connectors on the MB. Same issue.
4) Removed the device from device manager and did a refresh. Same issue.
5) Attempted to burn some data to a CD. This was a success, but the files could not be read from her system.
6) The registry for the CD drive type is set correctly.

Can anyone shed any light on this?

If you replaced the DVD\CD-RW drive and the cables with no success, what does the cable plug into? probably the motherboard..

Might be a problem with the motherboard itself...

OK - in the world of firmware or software. My laptop would not recognize the built in ethernet adapter. The fix - refresh the system BIOS. basically just a save and exit....

Is Auto-Play turned OFF in the software for that drive ?

If the drive works in another computer, then the problem is with the OS.

Let me guess... Windows Vista?

Does the drive appear listed with the hard disks or is just missing ?

5.0Trunk said:

5) Attempted to burn some data to a CD. This was a success, but the files could not be read from her system.

Click to expand...

Was step 5 done while the optical drive was installed in her machine?

Thanks for all the replies,

TooManyGizmos: Auto-Play is turned off by group policy.

will: I am starting to think it maybe the MB.

vali: the new drive I installed caame from a working system.

JCD: Yes, the data was burned from her system, once it completed, a new window popped up, and it should have shown the content od the disk, but it was empty. I put the disk in another system and I could see the data that was just burned.

If I find out whats going on, I'll let you all know.

Doesn't sound like this to be the issue as I assume you are seeing the ODD listed in My Computer & the device manager does not show an error for the device. You can try deleting the high & low filters in the registry, won't hurt anything. Be sure to reboot after deleting the strings.

Darkzero: only the upperfilter was in the reg, which I did delete and rebooted. Still a no go.

Use another SATA optical drive and see if it can read anything.

Try any sata device and see if it experiences any malfunctions, maybe the problem is with the sata controller

See if you can boot from a knoppix CD/DVD. If you can read data from the drive under knoppix, that pretty clearly implicates the software.

Unfortunately, if it doesn't work, that doesn't necessarily implicate the hardware, unless you can try the test on identical hardware, because not everything works under knoppix on every PC.

Any update on this?

can you set machine to boot from the cd?
put in anything - an ms setup. bypasses a lot of stuff
if can't boot then bios?
but then it did burn a disk!