The Surefire No-Hassle Guarantee.
I'd had my T1A Titan (1xCR123A) for a few years. Couple months ago, I noticed when I took it out of my EDC pack, it was still "on". 1 lumen level. I just used it and then turned it off and put it back in the pack. Thought it was my fault for not turning it off correctly. Next time I used it and turned it off. But this time I double checked to see that it did turn off. It remained "burning" @ the 1 lumen level. I rotated the switch again and it turned off. No problem I thought.
Think again. Successive tries proved that it would turn off less easily. Still "on" at 1 lumen and became more and more difficult to turn off.
I contacted Surefire and sent it back. The cust svc rep said if they could reproduce the "effect", they would repair it.
Got it back a week ago. It's a new one. Different serial number. I may be mistaken but it sure seems brighter than the old one. Flawless function. Lesser blue tint? Couldn't be sure without the original to compare. I myself am happy as a clam with Surefire's integrity and No-Hassle Guarantee.
Excelsior!
I'd had my T1A Titan (1xCR123A) for a few years. Couple months ago, I noticed when I took it out of my EDC pack, it was still "on". 1 lumen level. I just used it and then turned it off and put it back in the pack. Thought it was my fault for not turning it off correctly. Next time I used it and turned it off. But this time I double checked to see that it did turn off. It remained "burning" @ the 1 lumen level. I rotated the switch again and it turned off. No problem I thought.
Think again. Successive tries proved that it would turn off less easily. Still "on" at 1 lumen and became more and more difficult to turn off.
I contacted Surefire and sent it back. The cust svc rep said if they could reproduce the "effect", they would repair it.
Got it back a week ago. It's a new one. Different serial number. I may be mistaken but it sure seems brighter than the old one. Flawless function. Lesser blue tint? Couldn't be sure without the original to compare. I myself am happy as a clam with Surefire's integrity and No-Hassle Guarantee.
Excelsior!
:rock: its great hearing these surefire customer care stories!. this is the main reason surefire are so worth it. 
. As a result, the inside of the lens was all clouded over, and it looked like there was some damage to the reflective material on the reflector. I called SF CS, and explained what happened. They said to send it in and they would fix it free of charge. Total time from when I shipped it to when I received it was 2 weeks. They installed a whole new bezel/lens/reflector assembly, and even installed a new bulb. Can't complain about that at all.
