Pelican Customer Service
- Thread starter JAS
- Start date
Help Support Candle Power Flashlight Forum
LEDAdd1ct
Flashlight Enthusiast
From their website:
800.473.5422 (Toll Free) or 310.326.4700.
I would give it a shot, as I've always had better results talking to someone on the phone (not with Pelican, I mean in life in general).
You can chat, joke around, etc. I think it adds the human touch.
800.473.5422 (Toll Free) or 310.326.4700.
I would give it a shot, as I've always had better results talking to someone on the phone (not with Pelican, I mean in life in general).
You can chat, joke around, etc. I think it adds the human touch.
HIDblue
Enlightened
+1. I heard calling Pelican gets a much faster response than emailing them.
I did finally call them by telephone yesterday and they gave me an RMA number. Interestingly enough, they did reply to my earlier e-mail this afternoon and asked how long I have had the light. Does the warranty coverage vary depending on how long it has been owned?
LEDAdd1ct
Flashlight Enthusiast
From what I recall, I think it's a lifetime warranty- if it breaks, they fix it.
PCC
Flashlight Enthusiast
It's an unconditional lifetime warranty on the light itself. It doesn't matter if you bought it originally or if you bought it second-hand or it was willed to you. The light will be covered. Period. Too bad I don't really like their flashlight designs or else I would own many more due to their awesome warranty.
I did receive my Pelican 7060 back from repair. They didn't include the charger, however, so I called them and they are sending another one. Even though I am disappointed in that, they do seem to have good customer service.
