benw
Newly Enlightened
Hi Team CPF,
I am hoping this post will lead to a resolution to my problem.
1) I sent in a defective H30-Q5 into Lillian Xu with the RMA# that she provided me.
2) Item was shipped with USPS priority mail and tracking showed it was recevied *Delivered, August 30, 2010, 3:13 pm, IRVING, TX 75063*
3) I have attempted to follow up with Lillian by email several times, last time on September 13 and have never heard a single peep back.
4) There is no Customer Service phone number that I can find on their website
I don't think that I am "hanging them out to dry" by posting this. I know many of you are dealers or similar that may have a way to help me resolve my issue.
Has anyone had similar Customer Service issues? I was planning on purchasing two more SC50's and two H51's but with service like this I am very concerned!
I can be contacted at bweissmark (at) gmail (dot) com
Regards,
Ben
I am hoping this post will lead to a resolution to my problem.
1) I sent in a defective H30-Q5 into Lillian Xu with the RMA# that she provided me.
2) Item was shipped with USPS priority mail and tracking showed it was recevied *Delivered, August 30, 2010, 3:13 pm, IRVING, TX 75063*
3) I have attempted to follow up with Lillian by email several times, last time on September 13 and have never heard a single peep back.
4) There is no Customer Service phone number that I can find on their website
I don't think that I am "hanging them out to dry" by posting this. I know many of you are dealers or similar that may have a way to help me resolve my issue.
Has anyone had similar Customer Service issues? I was planning on purchasing two more SC50's and two H51's but with service like this I am very concerned!
I can be contacted at bweissmark (at) gmail (dot) com
Regards,
Ben
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