Welcome to CPF!
I've had nothing but outstanding customer service from Brightguy.com; they are one of the best on the 'net. They don't always have the lowest prices on all of their lights, but they stock an amazing number of lamps and accessories for virtually every light they sell. So you can order several lights and tons of accessories, and only pay one shipping charge; and come out ahead.
If you run a search in the cheers and jeers section, I'm sure you'll see a couple of good threads about Brightguy, and some negative ones about Botach.
I'm in S. Minneapolis, BTW; where are you?