It is astonishing to see the kind of abuses that are hidden in ISP and similar user agreements. At one time I used Verizon for internet access, but no more!
After I indulged the time and effort to carefully read the Verizon Terms of Service I discovered a clause that most people are completely unaware of.
Most ISPs offer some free directory space for their customers. Some folks use this space for hosting a simple web site. As a photographer I used mine to upload jobs into directory folders that I could give clients access to so they could peruse the images from a particular project or download final versions for their use. These were never published openly on the internet, it was just for the convenience of my clients.
Using an Orwellian form of doublespeak Verizon states that they do not claim ownership of anything you upload to their servers, BUT you are granting them an irrevocable, permanent license to use your material for whatever purpose they want!
I called Verizon to get some clarification and spoke to several customer service representatives who at first denied this or at least sounded skeptical regarding my inquiries. Each time I directed them to the exact clause in the UA I was questioning and each time I got the exact same reaction, a long pause and then.........Huh? Then they sounded a little sheepish and apologetic but said they didn't really know about this.
Finally, I was directed to a senior executive and I explained to her that I am a professional photographer and I am uploading copyrighted and proprietary commercial intellectual property that belongs to me, my business and/or to my clients and that I am merely uploading these images to a private directory without publishing them. I was curtly told that if I was concerned about signing away the license to my work or work belonging to my clients that it would be best not to use their service!
The issue here is that this clause is BURIED in the fine print of an enormous and confusing legal document that really needs to be download and printed out to be examined and read carefully, but we are all "trained" to just click "OK".
Here is the clause in the Verizon UA I am referring to.
(6.1) Verizon claims no ownership of content you submit, upload, or otherwise make available for storage, inclusion, or appearance in publicly accessible areas on the Service (collectively, \'d2User Content\'d3). With regard to such User Content, you grant Verizon the perpetual, irrevocable, and fully sublicensable license to use, modify, adapt, reproduce, distribute, publicly perform, and publicly display such User Content, in whole or in part, and to incorporate such User Content into other works in any format or medium.