The Fenix-Store        
Results 1 to 25 of 25

Thread: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is normal

  1. #1

    Default Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is normal

    I have an Olight M3x. On R1234s it runs perfect...no issues. On 18650s, it sometimes requires excessive clicks to turn on. By excessive I mean, maybe as many as 5, or as few as 1...completely random.

    Below is a transcript of my emails with Olight on the issue. As you see on the last email I clarified further the issue I am having, but I was hoping to get some support from you guys instead of waiting for their response.

    Cory Fri, Nov 25, 2011 at 9:35 PM
    To: olightworld
    My light works perfect with 123 batteries, but with 18650s it takes sometimes takes several clicks to turn on.
    Any ideas?



    Eileen < [address deleted]

    >
    Sun, Nov 27, 2011 at 7:33 PM
    Reply-To: service1

    Cc: Olight Service [address deleted]

    Hi Cory,

    Could you tell us which model did you buy?

    Best Regards,
    Eileen Peng,

    Olight Technology
    [address deleted]

    From: [address deleted]

    Date: 2011-11-28 08:40
    To: Service1
    Subject: Re: Strange battery issue


    Cory Simpson [address deleted]

    [Quoted text hidden]




    Cory Sun, Nov 27, 2011 at 7:36 PM
    To: service1 < [address deleted]

    >
    Im sorry,
    I would have included that in the previous email but i did not have the flashlight. The model is m3x triton.

    [Quoted text hidden]



    Cory Wed, Dec 7, 2011 at 8:30 AM
    To: service1 < [address deleted]

    >
    Do you have any idead on what is causing my issues?[Quoted text hidden]



    Cory Thu, Dec 8, 2011 at 3:32 PM
    To: service1 < [address deleted]>
    I was going to buy 6-7 of these as Christmas gifts for the guys in my family... but with the lack of communication on this problem... I have decided maybe I need to go with a brand that has better customer support. [Quoted text hidden]



    Eileen < [address deleted]> Fri, Dec 9, 2011 at 3:15 AM
    Reply-To: service1 < [address deleted]>
    To: "cory
    Dear Cory,

    Sorry for my late response!
    We have checked with our engineer,there is no problem with the torch,usually ,it need twice clicks to light on the torch while using rechargeable battery.

    Any question,please feel free to contact us.Thanks for your supports for Olight flashlights!

    PS.:We will attend SHOT show in Las Vegas from Jan. 17th-20th. 2012, you are welcome to visit us at booth: 8211




    Best Regards,
    Eileen Peng,

    Olight [address deleted]


    From: [address deleted]

    Date: 2011-12-09 05:32
    To: [address deleted]

    Subject: Re: Re: Strange battery issue


    [Quoted text hidden]



    Cory Fri, Dec 9, 2011 at 7:49 AM
    To: service1 < [address deleted]>
    It can sometimes take 4-5 clicks... And it's different number each time.
    Last edited by DM51; 12-09-2011 at 12:29 PM.

  2. #2
    Super Moderator
    DM51's Avatar
    Join Date
    Oct 2006
    Location
    Borg cube #51
    Posts
    13,339

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    Welcome to CPF, Cory; but moderating your post has been quite a PITA. Please do NOT include contact details in posts here.
    Resistance is futile...

  3. #3

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    I apologize for the trouble. I left their contact information in the email because it is public available on their website, and thought it help people in the future get a hold of them if needed (google search results etc) As I hit submit I noticed I missed editing one of my email addresses in the thread...but couldn't edit the post due to the moderation controls on the forum.

  4. #4

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    I have an M3X Triton that I run with Callie's Kustom 3100 maH li-on batteries and I have no troubles at all--turns off and on with one click each and every time. FWIW, the CK's cells are a button top and not a flat top. What cells are you using? Flat top or button top? NP
    Last edited by Nonprophet; 12-09-2011 at 05:49 PM.

  5. #5
    Retired Administrator Norm's Avatar
    Join Date
    Jun 2006
    Location
    Australia
    Posts
    9,515

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    Cory it might help you to understand if your read rule #12

    Norm

  6. #6

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    Yes, what make and model of 18650 batteries are you using???
    Your flashlight can play up if you are using Ultrafires, Trustfires, and other cheap batteries.

  7. #7

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    I am using Ultrafire push buttons, wasn't aware they were cheapies. I will try another brand and report back..thanks!

  8. #8

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    Quote Originally Posted by Norm View Post
    Cory it might help you to understand if your read rule #12

    Norm
    yes, thank you for the link. I guess I didn't consider a communication with a generic helpdesk email box as a private communication.

    I only included the email to be as transparent as possible on their response in order to not pass misinformation, and to help with a quick resolution. Please feel free to remove it if you feel it is inappropriate.

  9. #9
    Flashaholic*
    Join Date
    Aug 2000
    Location
    Silicon Valley, CA
    Posts
    2,200

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    Quote Originally Posted by Cory S View Post
    I am using Ultrafire push buttons, wasn't aware they were cheapies. I will try another brand and report back..thanks!
    As long as "another brand" means AW, Redilast, or Callie's Kustoms, that should be an improvement. Still, the idea that "two clicks for on" is a feature rather than a bug is abominable. Hopefully it is just the crappy battery -- if it really is a feature, that'd swear me off Olight with rechargeables period.

  10. #10
    Flashaholic cummins4x4's Avatar
    Join Date
    Mar 2011
    Location
    Near Lethbridge Alberta
    Posts
    320

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    I had an issue with my SR51 on XXXFIRE 18650's, mostly switching to low and flickering but occasionally would not turn on at all until I removed and reinstalled the batteries. Switched to AW2900's, problem solved.

  11. #11
    Flashaholic
    Join Date
    Jul 2011
    Location
    Hong Kong
    Posts
    130

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    I got this issue in my Olight M3x too when using two 18650 , but i have changed and use the olight by using 4 CR123 .

  12. #12

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    Quote Originally Posted by matthewcyho View Post
    I got this issue in my Olight M3x too when using two 18650 , but i have changed and use the olight by using 4 CR123 .
    Out of interest, what make and model of 2x18650 batteries were you using Matthew?

    I have a Zebralight SC600, and it uses 1x18650.
    The SC600 is a modern XM-L emitter with a very high amperage, of over 2 amps, and heading towards 3 amps.
    My Ultrafire 2400 mAH Protecteds [which work fine in my RRT-2 XP-G R5] - however when used in the high current drain SC600, on turbo the SC600 turns on for so many seconds, then it automatically cuts off, and locks out permanently! It cannot be switched back on with the side switch again.
    The only way to turn the SC600 back on, is to untwist the battery carrier 180 degrees, therefore cutting off the power supply, then twisting the battery tube 180 degrees clockwise and tight again, to resupply the current, and re-start the circuit.
    On Redilast 3100 mAH button tops, which is actually a protected version of Panasonic 3100 mAH cells, the SC600 works fine on Turbo mode.
    Thus, it's not just the voltage and mAH capacity - the higher quality batteries also have a faster discharge [amperage] rate.
    If you want a cheap version of the Redilast 3100's, you can also try callieskustoms.com batteries, which seem to be the same Panasonic cells, with aftermarket protection circuits added, in cheaper looking wrapping.

    Thus, you guys may check your batteries first?
    What make and model 18650's were you using Matthew?
    The Olight M3X is also an XM-L emitter with possibly a full 3 amp circuit!
    It's like driving a Porsche on regular low octane unleaded petrol/gasoline.

    If it still doesn't work properly with good batteries, then send it back to Olight for warranty!
    Last edited by peterharvey73; 12-10-2011 at 02:20 PM.

  13. #13
    Flashaholic*
    Join Date
    May 2009
    Location
    north carolina
    Posts
    1,209

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    i dont remember anyone commenting on the same issue with the M31 which was being driven around 4 amps.

  14. #14

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    True, the M31 was an SST-50 which runs up to 4 amps etc.
    If the M3X still plays up on quality batteries, then we must send it back to Olight...

  15. #15
    Flashaholic Johnbeck180's Avatar
    Join Date
    May 2011
    Location
    Central Indiana
    Posts
    387

    Default

    I had the same problem with one of my light. It took quite a few clicks for it to come on. I found that on the inside of my tail clicky, the spring that makes contact with the battery is attached to a removable disk that unscrews. It was loose, I tightened it and that fixed the problem. Mine had to small holes on opposite sides so I used two ball point pens.
    You can see the two holes
    Hopefully this helps.
    Last edited by Johnbeck180; 12-10-2011 at 02:54 PM.

  16. #16

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    As Johnbeck 180 posted, please check the tailcap.

    It would appear that with a single, slightly shorter cell you may not be putting enough pressure on the switch.

    The 2-cell config is just a bit longer, compressing the taicap switch.

    Please tighten everything, then report back.

  17. #17
    Flashaholic* Lou Minescence's Avatar
    Join Date
    Mar 2011
    Location
    New England US
    Posts
    1,058

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    Every time any of my Olights act strange it is because of the tail cap contact with the body. Usually loosening and a hard re-tightening of the tail cap gets the light working correctly again.

  18. #18

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    Quote Originally Posted by Johnbeck180 View Post
    I had the same problem with one of my light. It took quite a few clicks for it to come on. I found that on the inside of my tail clicky, the spring that makes contact with the battery is attached to a removable disk that unscrews. It was loose, I tightened it and that fixed the problem. Mine had to small holes on opposite sides so I used two ball point pens.
    You can see the two holes
    Hopefully this helps.
    Thanks, that helped a lot. The first time I use the light it takes 3 clicks to activate...but everytime after that for the next 15 minutes or so is only a single click. That is an improvement over 4-5 clicks everytime I tried to use it. Although, it still murders any sense of familiarity with the flashlight...never knowing how many clicks it will take to activate.

    One thing I did notice is if I use a piece of metal on the back of the battery to the flashlight housing, it works fine each time. Would that not rule out the batteries?
    Last edited by Cory S; 12-14-2011 at 10:58 AM.

  19. #19
    Flashaholic* tre's Avatar
    Join Date
    May 2010
    Location
    Northern IL USA
    Posts
    1,222

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    I have NO such issue with my M3x. Mine always turns on with the first click using 18650 cells. I would send that back if they refuse to fix it. I use AW 2200 18650 cells, Redilast 2900 18650 cells, and IMR 18650 cells all without issue in this light. I've never used cr123a cells in this light and it always turns on with the first click. Clearly your light has a problem and Olight tech support sounds fairly misinformed to think this is "normal".

  20. #20

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    I think I've tracked down the problem..

    If I tighten the metal disk too much, the light takes several clicks to activate, but if I loosen it just a tad then it only takes one click. The issue is it tends to loosen up too much over time because it's not torqued down.

  21. #21
    Flashaholic Johnbeck180's Avatar
    Join Date
    May 2011
    Location
    Central Indiana
    Posts
    387

    Default

    Quote Originally Posted by Cory S View Post
    I think I've tracked down the problem..

    If I tighten the metal disk too much, the light takes several clicks to activate, but if I loosen it just a tad then it only takes one click. The issue is it tends to loosen up too much over time because it's not torqued down.
    One more thing I totally forgot that I did was to pull on the spring a bit to stretch it out. Hope this helps also.

  22. #22

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    Quote Originally Posted by Johnbeck180 View Post
    One more thing I totally forgot that I did was to pull on the spring a bit to stretch it out. Hope this helps also.
    Mine doesn't use a spring exactly, it's a copper dowel with a spring inside of it that pushes up through the disk. I have thought about using a little tin foil or something...or maybe even a bead of solder on the tip of the dowel.

    The light is now working perfectly with the disk slightly loosened up.

  23. #23
    Flashaholic Johnbeck180's Avatar
    Join Date
    May 2011
    Location
    Central Indiana
    Posts
    387

    Default

    Quote Originally Posted by Cory S View Post
    Mine doesn't use a spring exactly, it's a copper dowel with a spring inside of it that pushes up through the disk. I have thought about using a little tin foil or something...or maybe even a bead of solder on the tip of the dowel.

    The light is now working perfectly with the disk slightly loosened up.
    Cool!!

  24. #24

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    I would suggest that maybe you also rub the end of the contact point with some steel wool or a scotchbrite pad to make sure any residue from the poor connection is gone

  25. #25

    Default Re: Issue with Olight on 18650s.takes several clicks to turn on..Olight says it is no

    Well, I bought three M31s to use as Christmas gifts. One had the same issue mine did. One more worked okay for a few minutes then quit. The third never worked at all.

    Guess it's time to switch brands.

    UPDATE: Olight contacted me about the defective lights I purchased for Christmas gifts, and is helping to expedite replacements. It's nice to see they read the forums.
    Last edited by Cory S; 12-28-2011 at 11:40 AM.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •