DavidMB
Newly Enlightened
- Joined
- Jan 5, 2005
- Messages
- 112
I purchased a Nitecore ex11.2 from Battery Junction recently. It was acting strange from the beginning. It was behaving like a ex11. With further testing and research I found it was an ex11 that was sold as a 11.2. I called customer service and told them what was happening. They said people modify lights all the time so what you see online may not be how the product works. I explained that based on the directions, it should go to high, by a double click and hold, and low by a double click.
Problem I had with this whole experience/conversation was that I never felt like they listened or believed what I was saying, and figured I was going to get a hassled for a return or exchange. I ended up calling back and talking to someone else. I explained what happened, they setup a return without the restocking fee, and I ordered the Nitecore D11.2 as the replacement. Later, I actually had to call back to have them credit the restocking fee because they forgot to.
Got the D11.2 light the other day and it was working great for 2 days, now it's acting erratically. Single clicks sometimes act like a double, so when I go to turn it off it goes into low. When I went to turn it on today; I clicked it once, nothing happened. I looked into the head and it went into strobe and blinded me. I've read about other people in this forum having similar problems with the Nitecore's.
I really like this light, but I don't know what will happen if I call them again, describe the problem, what I'll hear this time. Did I just got a bad light, or eventually, based on the way this light works, do they tend to just act this way? I really want this light because the ramping is so useful to get any degree of brightness. Is it worth going for another D11.2 replacement?, or just getting another brand totally, probably the Quark AA, R5
Problem I had with this whole experience/conversation was that I never felt like they listened or believed what I was saying, and figured I was going to get a hassled for a return or exchange. I ended up calling back and talking to someone else. I explained what happened, they setup a return without the restocking fee, and I ordered the Nitecore D11.2 as the replacement. Later, I actually had to call back to have them credit the restocking fee because they forgot to.
Got the D11.2 light the other day and it was working great for 2 days, now it's acting erratically. Single clicks sometimes act like a double, so when I go to turn it off it goes into low. When I went to turn it on today; I clicked it once, nothing happened. I looked into the head and it went into strobe and blinded me. I've read about other people in this forum having similar problems with the Nitecore's.
I really like this light, but I don't know what will happen if I call them again, describe the problem, what I'll hear this time. Did I just got a bad light, or eventually, based on the way this light works, do they tend to just act this way? I really want this light because the ramping is so useful to get any degree of brightness. Is it worth going for another D11.2 replacement?, or just getting another brand totally, probably the Quark AA, R5