quark mini 123

kody23

Newly Enlightened
Joined
Jan 21, 2014
Messages
3
So I just got my quark mini 123 titanium version in and it will not function properly. It always stays in high mode and will not switch back to low when I shut it off and to shut it off I have to take the battery completely out of it. I'm new to flashlights and I would love any help I could get.
 

sandalian

Enlightened
Joined
Jun 2, 2012
Messages
281
Location
ICAO:WARJ
Do you mean that you can't turn off the light just by loosen its head?
Then I agree with BillSWPA, contact Fourseven for help.
 

kody23

Newly Enlightened
Joined
Jan 21, 2014
Messages
3
Yeah I have to literally the battery out to get it to shut off. Is four sevens customer service any good?
 

cland72

Flashlight Enthusiast
Joined
Nov 23, 2009
Messages
3,276
From what I've seen on this forum, FourSevens customer service is outstanding. Give them a call or write them an email and they should take care of you quickly.
 

kody23

Newly Enlightened
Joined
Jan 21, 2014
Messages
3
I told them my problem and I got it fixed right away. They are probably the best customer service I've ever experience. The guy told me the problem was a piece of debris was shorting out the circuit on the contacts in the emitter head. I ran a qtip through there and it works flawless now.
 

cland72

Flashlight Enthusiast
Joined
Nov 23, 2009
Messages
3,276
The best customer service repair is the one where you don't have to mail it back to them. Glad it worked out! :D
 

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