Nitecore MH 25 Nightblade

bdogps · Sep 24, 2014

Hello,

I am just wondering if the spots on the lens on the rim, is that normal? I bought this light this month. What should I do? Thank you.

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Labrador72 · Sep 24, 2014

First time I see anything like this on a light and I don't think it's normal. It looks like some sealant badly applied. Was it on the light when you got it?
In any case, I'd get it replaced - that's poor QA that a light like that ends up in the shelves!

ven · Sep 24, 2014

As above,probably too much sealant and squashed out,would replace and make sure they check before sending.

bdogps · Sep 24, 2014

Yes, it came like that right out of the box. When I first saw it, I was trying not to be too precious about it, but when I remember how much I paid for it, it started to bother me, a lot. Thank you

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bdogps · Sep 24, 2014

I was going to deal directly with the ebay store to get the torch replaced, but it seems all of their torches come like that.

http://www.ebay.com.au/itm/251598293639?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
So, now I am going to deal with nitecore directly. I will update if I get anything resolve. Cheers

bdogps · Sep 27, 2014

Well I Email them on Wednesday Melbourne, Australia Time and got response on Thursday late afternoon. They wanted the serial number of the flashlight(torch) and reply to them on the same day. I did not get a response. Still waiting and will update if they respond.

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mcnair55 · Sep 27, 2014

When spending decent money it pays to buy from a decent vendor,i avoid the flea as it is full of stitch up merchants.

bdogps · Sep 27, 2014

mcnair55 said:
When spending decent money it pays to buy from a decent vendor,i avoid the flea as it is full of stitch up merchants.

In your humble opinion, it is better to buy from a distributor that has a great reputation, instead of dealing directly with company? If that is the case, I rather stay away from the company all together mate.

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bdogps · Sep 29, 2014

It is Monday here in Melbourne Australia and its about 1800 and we are only ahead by two hours where Nitecore in China is located. I still have not received a response from them since the last post. This is pathetic! :rant:

All that I was asked for my serial number of the torch and I show them the image of the torch.

Has anyone dealt with Nitecore in the past? If you have, what is the best way you deal with them effectively?

CelticCross74 · Sep 29, 2014

I hate to say it but that actually looks like oxidation running over onto the lens a bit on the inside likely from where the lens is contacting its fitting place on the head

ven · Sep 29, 2014

bdogps said:
It is Monday here in Melbourne Australia and its about 1800 and we are only ahead by two hours where Nitecore in China is located. I still have not received a response from them since the last post. This is pathetic!All that I was asked for my serial number of the torch and I show them the image of the torch.

Has anyone dealt with Nitecore in the past? If you have, what is the best way you deal with them effectively?

Re send your email with further added disgruntledness,i had to with Fenix and Klarus(all similar communication tbh from my experience)

Once you get a reply you will be on right track,dont give in,make it a daily re-send like i did. Once Fenix(took over a week) replied all was good,Klarus took a month..........i gave in with them............for good

bdogps · Sep 29, 2014

CelticCross74 said:
I hate to say it but that actually looks like oxidation running over onto the lens a bit on the inside likely from where the lens is contacting its fitting place on the head

If that is true, then this brand of torches is crap!! That is how it came straight out the box when I first bought it.

bdogps · Sep 29, 2014

Well, they replied today and asked me to send the torch back to their headquarters in China. Will update on how long it takes and if they fix it or replace it.

bdogps · Oct 3, 2014

I posted the flash light today. Costing now around 100$ 81 AUD for the torch and 18.25 AUD for shipping the thing. There is not much you can do since most manufactures are in China.

bdogps · Oct 7, 2014

Well Australia Post is useless as **** on a bull when it comes to delivering packages. I post it on Friday and it was sitting on their warehouse which is only 3 minutes from my house all day Monday. They process it today and it is in the city. I am beginning to regret buying crap from ebay to save 15 bucks and free shipping.

CelticCross74 · Oct 9, 2014

keep us posted

bdogps · Oct 15, 2014

Well tomorrow is going to mark 2 weeks since mailing the torch to Nitecore. This is not Nitecores fault, but Australia post. At this point, it might take more than a month to get back.

Luckily I have back up torches...

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bdogps · Oct 24, 2014

Turns out, that Nitecore received my flash light on 15/10/14 and shipped it on the same day. It should come back next week to me. I had to chase them, because they did not keep me updated with the progress and it took two emails for them to respond. They said that they replaced it and if they have, the torch wont have the same serial number.

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bdogps · Oct 26, 2014

Well I got my replacement MH25 in the mail today and yes I am happy with the way nitecore dealt with my issues with the torch.

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