geepondy
Flashlight Enthusiast
Yesterday at Best Buy I purchased what I thought was a Plextor PX-708A DVD burner for $220. I paid cash for the drive which was mistake number one. I get home and opened the box and lo and behold instead of my my nice new burner in the package, in it's place was this old Yamaha CD burner that I don't even think is manufactured anymore. The top part of the box was sealed but the box was not shrunk wrap and the bottom part could open up very easy. My best guess as to what happened is that someone bought the drive, went home and swapped out drives by opening from the bottom and then returned it, claiming they never even opened so that the contents would not be inspected. I should note the software and drive cable were still sealed in their original bags. Brought it back to Best Buy today and to make a long story in my conversations with three different people short, they would not exchange it nor give me my money back. In fact the first words out of the mouth of the first guy was "Sir, there is not way, that box left the store with that drive in it." I explained my theory about it being opened from the bottom and the drives then exchanged and they said that wasn't possible because upon return, they put a return sticker on it and there wasn't one when I purchased it or first brought it in (they did then put a return sticker on it). They said if it was previously returned the sticker would still be there as they don't remove them. So I took the box with the incorrect drive back home and contacted Best Buy corporate thru the number the store gave me. The guy I spoke with (after being on hold for 20 min) said I should first try to contact the manufacturuer and see what they would do. I did try to call Plextor but they are on Holiday according to voice mail. I assume they will be back Monday and will call back then. I now being more cynical then I was 24 hours ago, severely doubt they are going to give me a replacement. This is not only a wrong drive but a entirely different manufacturer.
Meanwhile does anybody have any advice or suggestions or how to proceed, who to contact, etc? I have never dealt with an issue like this before. I feel I'm probably going to end up being a victum of circumstances.
Meanwhile does anybody have any advice or suggestions or how to proceed, who to contact, etc? I have never dealt with an issue like this before. I feel I'm probably going to end up being a victum of circumstances.