My girlfriend and I have been big Nitecore fans for a while, but that is changing. I don't think we will ever buy another Nitecore light. We have had at least 3 lights fail in the past year. FYI, we have never abused or damaged them. I have also always tested multiple batteries and cleaned and checked all contact points to ensure the issue was in fact the light. Around last September, we got a MH12 which worked for about 5 months before we heard something loose in the head and it would not turn on. Thankfully Amazon still took a return and refunded us. We also had a tube that arrived broken, the soldering was bad. More recently, we got a MH27 (unfortunately not from Amazon) which worked for a few months before it stopped turning on at all. Nitecore made us pay the $25 to ship to them from the US and wait a month to get it back. So she was without a light for quite a while, and I let her borrow my MH20GT (the only Nitecore I maybe trust now).
We got the MH27 back last Tuesday, and by Friday, it was already broken! When clicking the tail switch on, nothing happens. Pressing the left arrow to get the colors does nothing. Pressing the right arrow goes to moonlight mode, which just flashes momentarily but does not stay on. Pressing it again gets to the med, high, and turbo, which are all that works. We emailed Nitecore about it, and they asked us some troubleshooting questions, which we had already tested, and they also told us the light they had sent us was a brand new light. Now they want us to send them a video of it, which I will do. So this brand new MH27 broke in less than a week? Seriously, all I can say is wow! There is no way I'm paying another $25 to ship it to them AGAIN. Even if they send us another one, I can't trust them now. How long until the next one breaks, and the next, etc. We are very upset. What should we do? Anyone else have experiences like this?
We got the MH27 back last Tuesday, and by Friday, it was already broken! When clicking the tail switch on, nothing happens. Pressing the left arrow to get the colors does nothing. Pressing the right arrow goes to moonlight mode, which just flashes momentarily but does not stay on. Pressing it again gets to the med, high, and turbo, which are all that works. We emailed Nitecore about it, and they asked us some troubleshooting questions, which we had already tested, and they also told us the light they had sent us was a brand new light. Now they want us to send them a video of it, which I will do. So this brand new MH27 broke in less than a week? Seriously, all I can say is wow! There is no way I'm paying another $25 to ship it to them AGAIN. Even if they send us another one, I can't trust them now. How long until the next one breaks, and the next, etc. We are very upset. What should we do? Anyone else have experiences like this?
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