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Thread: R50 Pro/R50 Pro LE Discussion

  1. #91
    Flashaholic gteague's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    where are they in providing those of us who bought these lights information? i own like 15 olights and i doubt i'll ever buy another one based on their lack of response. and i'm not paying to send their junk back either--they need to send ups with a prepaid label to my house--it's a 50 mile round trip for me to go into town.

    i've complained to going gear as well--maybe they have more pull with them to make them do the right thing.

    /guy
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  2. #92

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    Default Re: R50 Pro/R50 Pro LE Discussion

    Quote Originally Posted by gteague View Post
    where are they in providing those of us who bought these lights information? i own like 15 olights and i doubt i'll ever buy another one based on their lack of response. and i'm not paying to send their junk back either--they need to send ups with a prepaid label to my house--it's a 50 mile round trip for me to go into town.

    i've complained to going gear as well--maybe they have more pull with them to make them do the right thing.

    /guy
    Given my experience with Olight (not mentioned on any thread at CPF);
    I won't purchase an Olight product - EXCEPT for stuff modified by a local CPF mod'er.
    He gives a basic 6 month warranty and you can purchase up to an additional 2 years.
    I am really interested in the X9 but won't purchase it unless it is a mod'ed product.
    edit - fwiw - I have an r50, r50 pro, SR96 - all that have now been mod'ed.
    Last edited by lstmichel; 02-18-2017 at 01:42 PM.

  3. #93
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    Default Re: R50 Pro/R50 Pro LE Discussion

    Well, it's been over two weeks since Olight asked for my address information to send me a battery replacement and I have heard nothing! I emailed them again to see if anything had been done, asking for some sort of confirmation and still nothing. I am a bit discouraged about it, but will continue to try and be patient.

  4. #94
    Flashaholic gteague's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    Quote Originally Posted by needforspeed View Post
    So, after killing 3 batteries while in the R-dock, I contacted Olight and sent my LE kit back for testing. (I had to pay to ship it back)
    I was told the light was defective (no other specific answer given) and they sent me back a new light w/battery, a new wall charger and the original charging dock.
    The new light has a higher serial number 10301158 vs 1023972.
    All seems well at this point, only time will tell. At least I have a working light again.
    i looked back through the thread and i sent them my details via private message and email on 02/05, so it's been nearly exactly two weeks with nothing at all heard via those methods or on these forums nor does going gear say they heard back on their query on my behalf either. they are hiding under their desks. i've sent them yet another message via their web form today.

    /guy
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  5. #95
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    Default Re: R50 Pro/R50 Pro LE Discussion

    Quote Originally Posted by Kingdomseeder View Post
    I don't pipe in much here, but I sure spend a lot of time reading. I wanted to pipe in because my r50 pro le is experiencing the same failure. I can do the exact same things with mine while in the charger and nothing outside the charger. I have reached out to Olight, but have not heard back yet. Will wait a few more days and hopefully get this resolved. Interesting though that my light was working fine just a couple of days before. I was going to check my yard for the night and it would not work and nadda. I do leave it in the charger when not in use. Wonder if it was a slow drain or just decided to fail?
    Same here! Just got the light a month ago and the battery is STONE dead. I thought something was wrong with the light. Olight has yet to get back to my emails too. Unfortunate. I just ordered a 4 pack of batteries on amazon, hopefully this doesn't happen often.

  6. #96
    Flashaholic gteague's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    well, they're alive after 2-3 weeks of trying to contact them:

    "Olight help
    cs@olightworld.us
    2:40 PM (9 minutes ago)
    to accts
    Hello,
    Please let me know what is going on with your lights and how we can help. Thank you."

    i gave them a brief summary and told them to get their butts here and read all the accounts and details. i also included my mailing address and phone number.

    /guy
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  7. #97
    Flashaholic gteague's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    i just discovered they have a facebook page so i posted there as well. you guys go there and post if you use fb.

    /guy
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  8. #98
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    Default Re: R50 Pro/R50 Pro LE Discussion

    Well, I thought I could get out of it cheap and get some 26650's of Amazon, but they were junk! (EBL's, if anyone interested) good reviews but would not go to turbo and always had blinking red light saying that battery was weak. I don't know enough about'em I figure. Anywho, I ordered some orbtronics and will see what happens there?
    Really disappointed that I still have not heard from Olight. I may try calling them this week? I have tried 3 times through the CS Email and not getting anywhere.
    Too bad, I really like the base stand and want to use it. Hopefully, if I just stay patient.....

  9. #99
    Flashaholic gteague's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    going on a week now with no response from them at any source i contacted them with. unless a package arrives with a new kit by the end of next week, i'm writing olight off for good and i assure you i won't be quiet about it.

    /guy

    Quote Originally Posted by gteague View Post
    well, they're alive after 2-3 weeks of trying to contact them:

    "Olight help
    cs@olightworld.us
    2:40 PM (9 minutes ago)
    to accts
    Hello,
    Please let me know what is going on with your lights and how we can help. Thank you."

    i gave them a brief summary and told them to get their butts here and read all the accounts and details. i also included my mailing address and phone number.

    /guy
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  10. #100
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    Default Re: R50 Pro/R50 Pro LE Discussion

    Update:
    Well, after a month of nothing happening and buying batteries and charger, I finally received a new Olight battery in the mail..... Wish I could've gotten a response earlier, but, now I have extra batteries and a decent charger for my needs of other battery types. Hope they get this snafu fixed soon. I will charge battery and 'NOT' keep it on charger. Will put on charger and charge like a regular charger for now and when topped off will remove.
    Last edited by Kingdomseeder; 02-27-2017 at 05:55 PM. Reason: Spelling

  11. #101
    Flashaholic gteague's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    Quote Originally Posted by Kingdomseeder View Post
    Update:
    Well, after a month of nothing happening and babying batteries and charger, I finally received a new Olight battery in the mail..... Wish I could've gotten a response earlier, but, now I have extra batteries and a decent charger for my needs of other battery types. Hope they get this snafu fixed soon. I will charge battery and 'NOT' keep it on charger. Will put on charger and charge like a regular charger for now and when topped off will remove.
    why would they just send you a battery when they know the chargers are killing them? that makes no sense.

    i still haven't heard a word from them and i've pretty well written them off at this point due to non-response. they even deleted my facebook post on their page. why won't they come on here and defend themselves? i sent them a pm with the link and i put this link in one of my emails to them.

    /guy
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  12. #102
    *Flashaholic* kj2's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    End of this month. My LE has been sitting on the charger for 3 weeks. And... it turns On. Battery is alive and light works as it should.

  13. #103
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    Default Re: R50 Pro/R50 Pro LE Discussion

    I'm glad to here that kj! Not sure what is going on with others, but encouraged to see that there are not problems everywhere

  14. #104
    Flashaholic gteague's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    ok. going gear gave me a ph# to olight and i got a gent named sean in georgia. very nice guy and seemed knowledgeable. i filled him in on all i'd experienced and read from those of us having the issue and he said they knew about it, but couldn't replicate it. but, they have a dozen lights set up as a test which has been running for i think 9-11 days now. i told him not to touch them and leave them for 3 weeks.

    but the problem is that the lights they're using are current production--not from the first batch. i told him someone had sent a light back, but he wasn't aware of it. he said he'd love to have my light and i told him i'd be more than glad to send it to them if he sends a ups pickup here. i live a long way from town and am having my eyes operated on and thus am limiting my driving to the absolute minimum.

    we also agreed that they needed to have posted this info on the forums, but evidently they think only a handful of people are affected and i don't think up to now they're prioritized it very high on their todo list. i told him that a light designed and sold for emergencies to emergency agencies ought to be their highest priority, and he agreed with that.

    hopefully we'll see someone pop up here and if i don't hear back from him via email by monday i'm going to call again.

    /guy
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  15. #105

    Default Re: R50 Pro/R50 Pro LE Discussion

    Quote Originally Posted by gteague View Post
    ok. going gear gave me a ph# to olight and i got a gent named sean in georgia. very nice guy and seemed knowledgeable. i filled him in on all i'd experienced and read from those of us having the issue and he said they knew about it, but couldn't replicate it. but, they have a dozen lights set up as a test which has been running for i think 9-11 days now. i told him not to touch them and leave them for 3 weeks.

    but the problem is that the lights they're using are current production--not from the first batch. i told him someone had sent a light back, but he wasn't aware of it. he said he'd love to have my light and i told him i'd be more than glad to send it to them if he sends a ups pickup here. i live a long way from town and am having my eyes operated on and thus am limiting my driving to the absolute minimum.

    we also agreed that they needed to have posted this info on the forums, but evidently they think only a handful of people are affected and i don't think up to now they're prioritized it very high on their todo list. i told him that a light designed and sold for emergencies to emergency agencies ought to be their highest priority, and he agreed with that.

    hopefully we'll see someone pop up here and if i don't hear back from him via email by monday i'm going to call again.

    /guy
    I think I was the first to post about this problem here and I still haven't done anything, been waiting to see how things sort out. If he's willing to foot the shipping I'll be glad to send mine in, can drop it off at UPS. Perhaps you could PM me his contact info?
    Too many lights to list in the signature three line limit

  16. #106
    Flashaholic gteague's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    Quote Originally Posted by HughJorgan View Post
    I think I was the first to post about this problem here and I still haven't done anything, been waiting to see how things sort out. If he's willing to foot the shipping I'll be glad to send mine in, can drop it off at UPS. Perhaps you could PM me his contact info?
    done

    /guy
    Last edited by gteague; 03-03-2017 at 04:15 PM.
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  17. #107

    Default Re: R50 Pro/R50 Pro LE Discussion

    I replied a long time ago, when this topic was new: http://www.candlepowerforums.com/vb/...=1#post4997721

    I finally selected this light for purchase, the LE Dock version, and a friend paid for it because I selected this item for him.

    He was interested in my collection, he asked me to choose his first real led light, and I chose this item. In addition to the LE Dock version, I instructed him to purchase an additional regular 26650 cell and an external Li ion charger, so he has additional option to charge up and power up the light.

    I told him that when the dock completes its charge, to remove the light from the dock, but no rush, immediacy is not needed.

    Jim just received this item from Vinh54, and Jim is very happy with his initial familiarization of his new light.
    It has been one year since Arlington police officer defended himself against a loose, charging dog. Someone other than the dogs' owner did Not reap the initial tragic consequences in this case. Usually it is an innocent victim that gets it.

  18. #108
    Flashaholic gteague's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    <orig text removed>
    Last edited by gteague; 03-21-2017 at 11:17 AM.
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  19. #109

    Default Re: R50 Pro/R50 Pro LE Discussion

    http://www.candlepowerforums.com/vb/....php?p=5071272

    See the last post there from Olight. their tests show defective batteries and they've offered to replace.

    Quote Originally Posted by Olightworld View Post
    We tested 20 samples at the same time. Our technicians found out that it is a bad batch of batteries that we received from our supplier that are getting drained prematurely from the dock. When we replaced it with a battery from the new batch it didn't happen again in the same test. If you have an issue with your battery just contact us and we will send you a new one.

  20. #110
    Flashaholic gteague's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    i just got off the phone with olight. i noted before i'd spoken with sean and i got him again. when asked to explain why they hadn't contacted me he said they had decided that they couldn't replace my light since it was 'so expensive' and because, since i'm having operations on my eyes, i needed a ups pickup for my old light. but that's no excuse for not telling me that. you'd have thought they would have jumped at the chance to have an affected light back to test, but evidently not.

    at any rate, they still won't replace my light if and until they get my old one back which i think very shitty of them and combined with their lack of communications via any venue concerning this issue, i'm very frustrated and disappointed--especially since i've bought probably 12-20 of their lights--so many i can't even count them all as they are stashed around the house and car and in various emergency and survival kits.

    sean did say he'd send me 3 batteries to replace the one that came with the light and the two i bought. i'm not holding my breath to see if they honor this promise, so we'll see if they arrive.

    btw, my estimate of 2-3 weeks seems to have been right on as sean said the 4 batteries they had die on them came at the 2-1/2 weeks mark. so if you want to test your light, 3 weeks without touching it seems to be the formula.

    /guy
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  21. #111
    Flashaholic gteague's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    marking the date mon 27 mar 2017

    olight sent me 3 new batteries and i put one in the r50 and tested it, then put the light into the dock and it's charging now. i'm going to ignore it for 3 weeks and then test. i'm setting a reminder for mon 17 april 2017. i'll report back.

    /guy
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  22. #112

    Default Re: R50 Pro/R50 Pro LE Discussion

    Quote Originally Posted by gteague View Post
    marking the date mon 27 mar 2017

    olight sent me 3 new batteries and i put one in the r50 and tested it, then put the light into the dock and it's charging now. i'm going to ignore it for 3 weeks and then test. i'm setting a reminder for mon 17 april 2017. i'll report back.

    /guy
    Thanks for the updates. We may not all be responding, but we are all following the thread and interested in your findings.

  23. #113

    Default Re: R50 Pro/R50 Pro LE Discussion

    I also contacted them. They're sending me a new battery, I didn't have to send anything back. I'll be doing the same test.

    The amazon review I edited and down-rated because of this issue, I'll wait for it to pass the test before editing again and rating back up.
    Too many lights to list in the signature three line limit

  24. #114
    Flashaholic gteague's Avatar
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    Default Re: R50 Pro/R50 Pro LE Discussion

    well, it's 17th april. i admit i've checked once a week and it's been working fine although i didn't check voltage. let's go haul it out of the dock where it's been for 3 weeks with only those two very short disturbances ....


    .... and it's still alive! and the emergency function works when i yank the power. so i guess i have to eat my words about it not being batteries since that's the only variable that changed in my case. i think i'll put another of the batteries they sent me in and let it charge and sit for 3 weeks as well and if that one survives i'll feel much better about the system.

    i'll check it again in 2-3 weeks to make doubly sure and i'm not sure if i'll every trust it 100% as a true emergency lighting source, but for right now things are looking good.

    /guy
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  25. #115

    Default Re: R50 Pro/R50 Pro LE Discussion

    Quote Originally Posted by gteague View Post
    well, it's 17th april. i admit i've checked once a week and it's been working fine although i didn't check voltage. let's go haul it out of the dock where it's been for 3 weeks with only those two very short disturbances ....


    .... and it's still alive! and the emergency function works when i yank the power. so i guess i have to eat my words about it not being batteries since that's the only variable that changed in my case. i think i'll put another of the batteries they sent me in and let it charge and sit for 3 weeks as well and if that one survives i'll feel much better about the system.

    i'll check it again in 2-3 weeks to make doubly sure and i'm not sure if i'll every trust it 100% as a true emergency lighting source, but for right now things are looking good.

    /guy
    Thanks for the update. I keep mine in my work truck LE charger during the day and the magnetic charger at night. It never has a chance to sit multiple days in a row to see if it malfunctions. Thanks for the test.
    Last edited by noboneshotdog; 04-17-2017 at 03:56 PM.

  26. #116

    Default Re: R50 Pro/R50 Pro LE Discussion

    I contacted olight a few weeks ago and the replacement battery they sent me just arrived. I gave it a quick test to make sure it worked and now it's on the LE charger. I'm going to give it a full month without being touched. Still works after that, I'll be satisfied.
    Too many lights to list in the signature three line limit

  27. #117

    Angry Failed Light

    I've tried every means available to contact this company about this same problem, Facebook, email, phone, private message. Absolutely zero response. I now have a useless brick on my hands. Failed after one use. Very disappointed in this company.

  28. #118

    Default Re: Failed Light

    Quote Originally Posted by donjo1 View Post
    I've tried every means available to contact this company about this same problem, Facebook, email, phone, private message. Absolutely zero response. I now have a useless brick on my hands. Failed after one use. Very disappointed in this company.
    Are you in the US? I used this contact form on their website:
    https://olightworld.com/contact-us/

    They responded 3 days later.
    Too many lights to list in the signature three line limit

  29. #119
    Flashaholic gteague's Avatar
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    Default Re: Failed Light

    just had a power outage. i looked around the room and no emergency light. when i got some light going i checked my r50 and guess what? the *inappropriate language removed* dead again. this time i had let it go for 3 weeks without touching it, then checked it once a week for 3-4 weeks. so i'd say it lasted about 4 weeks. so this light is dead to me and olight is dead to me. i was pretty sure their battery excuse was just that--a pathetic attempt to keep from replacing all the $150 lights they'd sold.

    i can still use it, but it's useless as an emergency light--i'm going to trash the charger right now. i'll have to charge the batteries in my other non-le r50 which only has the usb charger in the tailcap as i don't have a charger that will even work for the r50 batteries unless the one with the two magnetic leads that olight makes will do it. and i'm sure that would take 12-24 hours to charge considering how much amperage that battery is and how tiny and thin that little charger is.

    /guy
    Last edited by Greta; 05-16-2017 at 04:54 AM. Reason: Inappropriate language removed. This is a family friendly forum.
    We were somewhere around the Withywindle on the edge of the Old Forest when the drugs began to take hold. ~Hunter S. Tolkien

  30. #120

    Default Re: Failed Light

    Quote Originally Posted by gteague View Post
    just had a power outage. i looked around the room and no emergency light. when i got some light going i checked my r50 and guess what? (EDIT) this time i had let it go for 3 weeks without touching it, then checked it once a week for 3-4 weeks. so i'd say it lasted about 4 weeks. so this light is dead to me and olight is dead to me. i was pretty sure their battery excuse was just that--a pathetic attempt to keep from replacing all the $150 lights they'd sold.

    i can still use it, but it's useless as an emergency light--i'm going to trash the charger right now. i'll have to charge the batteries in my other non-le r50 which only has the usb charger in the tailcap as i don't have a charger that will even work for the r50 batteries unless the one with the two magnetic leads that olight makes will do it. and i'm sure that would take 12-24 hours to charge considering how much amperage that battery is and how tiny and thin that little charger is.

    /guy
    That's a bummer. Disappointing.......
    Last edited by archimedes; 05-16-2017 at 07:11 AM. Reason: fixed quote
    "There ain't no bones in a hotdog" F. York.

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