Woods Walker
The Wood is cut, The Bacon is cooked, Now it’s tim
Not sure if this is the right area of CPF for this. If not my apologies. It has been said that only people with problems speak out. Those who are happy say nothing but I never believed that. That in part is why I am posting this thread. I had a positive CS experience from Armytek. Granted the best CS is the one yea never use but nothing in life is ever perfect.
SO here is what happened.
1. I had an issue with a light.
2. I contacted AT CS via Email.
3. Sandra got back to me fairly fast asking that I make a video of the issue. She gave me clear instructions as to what they were looking for. On a side note I honored their request the video be private on Youtube.
4. After review they said the issue was covered under the guarantee and to mail the gear item to Canada. That's right fokes. Not China but Canada. They said to use the cheapest means possible.
5. They got it fast and a brand new light was mailed to me fast. It came from Canada not China so was faster than I expected. They even emailed me to verify the address first.
6. Sandra then asked me to email them my receipt for the shipping. Like the original video my iPhone took care of that. Isn't technology wonderful. Some take it for granted but I am still amazed.
7. Sandra got back to me in a few days asking for my Paypal name. She did this without me asking aka proactively. Soon after I got a credit on my account for the shipping. In fact I think there was an extra 2 dollars credited LOL! 14 and change total.
That's it. I mean it really wasn't all that hard or complex. Just posting my positive experience. The new light has been functioning just fine.
SO here is what happened.
1. I had an issue with a light.
2. I contacted AT CS via Email.
3. Sandra got back to me fairly fast asking that I make a video of the issue. She gave me clear instructions as to what they were looking for. On a side note I honored their request the video be private on Youtube.
4. After review they said the issue was covered under the guarantee and to mail the gear item to Canada. That's right fokes. Not China but Canada. They said to use the cheapest means possible.
5. They got it fast and a brand new light was mailed to me fast. It came from Canada not China so was faster than I expected. They even emailed me to verify the address first.
6. Sandra then asked me to email them my receipt for the shipping. Like the original video my iPhone took care of that. Isn't technology wonderful. Some take it for granted but I am still amazed.
7. Sandra got back to me in a few days asking for my Paypal name. She did this without me asking aka proactively. Soon after I got a credit on my account for the shipping. In fact I think there was an extra 2 dollars credited LOL! 14 and change total.
That's it. I mean it really wasn't all that hard or complex. Just posting my positive experience. The new light has been functioning just fine.