Olight Customer service.....need help finding them

Hi all,

I have a Olight ST25 that needs repair, but I cannot get in touch with customer service. The purchase was made almost a year ago. So it is outside the sellers warranty period, but still within the manufacturers. I don't even remember who I bought it from.

I have emailed the US, Asia, and Europe CS addresses with no replies.

I have called, no one answers.

I have even made a post here on CPF under Olight's section in the manufactures forum. So far no replies.

I am starting to think I am chasing a unicorn.

Any Ideas?

think I had the same issue a few years ago, someone on here reccomended I go through facebook which seemed to work and I got my replacement light shortly after. I will try to go through my emails see if I can get u an address that I used

well I found this, hopefully he is still the rep:

Stuart Yager

[email protected]

If that doesnt work try the facebook route or shoot me a PM, there was an address and phone numbers in that email body as well

Thanks Blackbeard, I will try the email.

Thank you for the suggestion, but I am not on Facebook... Don't plan to sign up either. So that route is closed to me.

well, that Stuart email failed.....Now what

Bicycleflyer said:

Thanks Blackbeard, I will try the email.

Thank you for the suggestion, but I am not on Facebook... Don't plan to sign up either. So that route is closed to me.

Click to expand...

have you asked your question in the Olight forum here?

LJUSMC said:

have you asked your question in the Olight forum here?

Click to expand...

Yes, check my OP

Success!!!

My light is Georgia bound for repair.

One of my emails must have finally landed on the right desk

Going Gear is suppose to be the main contact/dealership for Olight which they are located in Georgia.

Bicycleflyer said:

Success!!!

My light is Georgia bound for repair.

One of my emails must have finally landed on the right desk

Click to expand...

FlashKat said:

Going Gear is suppose to be the main contact/dealership for Olight which they are located in Georgia.

Click to expand...

I had read that somewhere too. But when I contacted going gear about this I was told the rumors were not true. The Georgia address must be just coincidence.

Well I have to hand it to folks at Olight. After the initial problems communicating, they really did well. While they say they were not able to duplicate my problem, it appears a new light was sent. I say this because what I received had no dings in the finish, and I am quite certain that the one I sent had a few scratches. Anyway my ST25 is working fine now. Additionally I found a little surprise in the package. An I3E Eos single mode. This is a neat little light. I already carry a ITP Eos three mode. The I3E is smaller and just as bright. It may replace the ITP version on my key ring 🙂