Honest Feedback (Mechforce Mechtorch)

alitd said:

Hi All,
I recently purchased a high end, for me, led flashlight.

Rather then come off as drama and badmouth the company unnecessarily, I'd like to state my case and questions and get honest feedback.

The cost of the light is around $200. Upon arrival I noticed the lens was broken and contacted CS. They sent me a link stating I could buy a new one for $5. Let me skip that drama and mention indeed a new lens on them is on the way. However, while I was taking apart the head to make sure I could install the lens, I noticed a couple things.
1.it came with an off brand (not the one they ship with) battery installed. They do NOT intend this or mention it anywhere.
2.the inside of the box lid was a bit dirty.

I asked if this was a return and was told "there had been no returns" the shop guys use batteries for testing and forgot and accidentally left it inside. Also "white boxes get dirty".

Ok, so before I install trits on this, does this story sound reasonable? Are these redflags?

The rest of the light looks ok, but I have little experience and haven't messed with it.

Thanks in advance.

Mods if this is the wrong section please move and advise.

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ironhorse said:

I had a similar situation. I purchased a gas powered air compressor. It looked new. Tags on the engine and pump saying no oil in engine and no oil in pump. I got it home and went to put oil in, and both the pump and engine had oil to the correct level.

I filled it with gas (fresh), and had a miserable time getting it started. Once started, it ran fine. I went to use it several days later, and again nearly 30 pulls to start. The third time it wouldn't start at all. I returned it.

I suspect that someone had it, had the same trouble, then returned it. I can't say for sure though.

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LiftdT4R said:

Unless it's something that's really hard to find I'd ask to return it for a full refund and buy it elsewhere. Just my $.02 but that's one too many problems for me especially for the price. If it was a $20 light I'd say c'est la vie but it's not. It's $200. I've had folks ask for refunds through ebay for more money with less issues and I've always done it as long as they were polite about it.

Just out of curiosity: Have you asked to return it for a full refund? Before naming them here I would try.

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LRJ88 said:

Just wondering, did you purchase the light directly from the company and not a dealer?

Also, have you inspected all the o-rings and examined the threads for possible abuse or improper handling as well so you can be sure it isn't a used flashlight that they've switched some parts on and then try to send it off as new if it's directly from the company?

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alitd said:

Thanks for the replies, more food for thought.



lol, yep, bout sums it up.



I haven't, I'm afraid to ask. Just getting the lens was difficult.



Company direct. I inspected it thoroughly and as an admitted novice, it looks ok. Ran it without the lens. SEEMS fine.

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alitd said:

I've had a couple days to think about this and the replies here really helped. I'm going to go ahead and post the light here for a couple of reasons. Primarily I believe that good customer service IS important and that people on this site deserve a chance to know what they are getting into with this product.
Also, if this is an isolated incident then the company should have no issues.

https://mechforce-usa.com/mechforce-mechtorch-edc-flashlight-titanium-stonewashed/

I will say that this light checks off quite a few boxes for me and other then the very strange interaction while receiving the light I would be a satisfied customer.

I also hope that with this new information you may be able to continue the advice.

Thanks in advance

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