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NKON.nl negative experience

tcglog

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I first sent a light back to them with expensive shipping fees because I didn't like the beam / tint. I asked them if they can specifically select a unit according to my wishes if I order again, to which they said yes. Now I got a message that my light has been sent. I mailed them and asked if they selected the unit as we had agreed to. They replied "unfortunately we forgot, we hope that it is ok".

Well no it's not OK! Now I may have to pay for the international return shipping fees again, and wait for 6 additional weeks of the lamp going back and forth if the tint lottery doesn't work out :(



edited thread title
 
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tcglog

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Re: NKON.nl screws you over

And it is a 100$ light! Let's see if they even refund me for the light I sent back.
 
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tcglog

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Re: NKON.nl screws you over

In a reply I got from NKON they said that they are not going to have a flashlight specialist employed anymore in the future, and they will not be able to check flashlights before sending them. So in the future if you want a hand picked unit you will have to look elsewhere :(
 
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Mr. LED

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Re: NKON.nl screws you over

That's too bad... Nkon has always been nice to me, I have zero complaints. I've seen their sales guy looking for a job on his Facebook page, that's bad. He was really nice and could pick tints when I needed.

Without a "specialist" they'll be just like other stores. But I'll still buy from them, they're the only choice in Europe for me.
 

usdiver

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Re: NKON.nl screws you over

Knives and tools???
I don't know of any companies that hand pick lights and never had anyone do it. Only knives and stuff I ve been able to choose like serial numbers.

So in reality this isn't being screwed over however if they said they'd look after you then they should have done so otherwise made it clear to start with.
 

tcglog

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Re: NKON.nl screws you over

That's too bad... Nkon has always been nice to me, I have zero complaints. I've seen their sales guy looking for a job on his Facebook page, that's bad. He was really nice and could pick tints when I needed.

Without a "specialist" they'll be just like other stores. But I'll still buy from them, they're the only choice in Europe for me.

Yes well it's when something goes wrong that a shop's customer service shows. It is easy to be nice when everything goes right.
Oh really, you mean Arjan or Vince? Yes now NKON doesn't have that possibility anymore that may be important to flashaholics. There are always other shops. Some brands you may have to order from overseas though.

usdiver said:

Knives and tools???
I don't know of any companies that hand pick lights and never had anyone do it. Only knives and stuff I ve been able to choose like serial numbers.

So in reality this isn't being screwed over however if they said they'd look after you then they should have done so otherwise made it clear to start with.


If a product / service is agreed upon prior to transaction, and the agreement is not honored
after the money changes hands, to me that is screwing someone over regardless of the matter, be it selecting a flashlight specimen with a nice tint or doing some plumbing work.
 

usdiver

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Re: NKON.nl screws you over

Yes I agree that as I mentioned you were told one thing and got something else. Can you send it back for a refund and then go somewhere else?

I heard knives and tools are great folks but I have no experience except I ve ordered from them and got what I ordered
 

archimedes

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Re: NKON.nl screws you over

.... They replied "unfortunately we forgot, we hope that it is ok". Well (mod edit) NKON, I'm not going to use their "service" ever again :( Now I may have to pay for the return shipping fees again if the tint lottery doesn't work out. If you want a specifically selected unit don't bother with NKON.nl.

And it is a (mod edit) 100$ light! ....

A brief reminder than the "C'n'J" subforum has additional rules here, including "keep it civil" , "be reasonable" , "don't post correspondence" , and "avoid negative advisement to others"

Thanks in advance for reviewing those, here ...

https://www.candlepowerforums.com/vb/announcement.php?f=143&a=24
 
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alpg88

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Re: NKON.nl screws you over

honestly i think op had an unreasonable request. if i was CS representative i'd politely issue a refund the first time,
 

tcglog

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Re: NKON.nl screws you over

Yes I agree that as I mentioned you were told one thing and got something else. Can you send it back for a refund and then go somewhere else?

I heard knives and tools are great folks but I have no experience except I ve ordered from them and got what I ordered

Yes with the cost of international postage fees and delay of a few weeks. Thanks for the suggestion, I'll check them out!
 

tcglog

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Re: NKON.nl screws you over

honestly i think op had an unreasonable request. if i was CS representative i'd politely issue a refund the first time,

Wow what a bad case of totally missing the point. It's so unreasonable that they've actually provided that kind of service in the past up until now. But if you say that is an unreasonable request then is it still OK for the company to agree to that request and fool me into a transaction, then not keeping the agreement? If it's unreasonable don't they have to be clear about it when I ask them prior to the transaction? Sigh..
 
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alpg88

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Re: NKON.nl screws you over

Wow what a bad case of totally missing the point. It's so unreasonable that they've actually provided that kind of service in the past up until now. But if you say that is an unreasonable request then is it still OK for the company to agree to that request and fool me into a transaction, then not keeping the agreement? If it's unreasonable don't they have to be clear about it when I ask them prior to the transaction? Sigh..

you expect them to open number of boxes, turn on lights, and guess which tint you would like? that is unreasonable. maybe they do not do it anymore because they realized it was unreasonable. i do fault them for giving you false hopes thou, should have given you full refund.
 

archimedes

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Re: NKON.nl screws you over

OP, it might help to know the details of which flashlight was involved and the precise wording of your request.

Specifically, how were they to know that a particular tint would be satisfactory for you, presumably before popping it into the post ?
 

tcglog

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Re: NKON.nl screws you over

you expect them to open number of boxes, turn on lights, and guess which tint you would like? that is unreasonable. maybe they do not do it anymore because they realized it was unreasonable. i do fault them for giving you false hopes thou, should have given you full refund.

I don't know how unreasonable it is if they have been doing it for all those years. But whether or not it was unreasonable is irrelevant. Relevant is what was agreed upon and how that was honored after the transaction.

They themselves told me that there is a lot of tint variation within lights of the same model and as I was uncertain whether or not to make a purchase they promised to select a specimen with a tint according to my wishes. You know the rest.
 

tcglog

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Re: NKON.nl screws you over

I had good experiences with k&t but I highly doubt they will check lights for a specific tint.

That's the second recommendation already for them, thanks. You mean knivesandtools.com right? Apparently they ship from the Netherlands too.
 

tcglog

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Re: NKON.nl screws you over

OP, it might help to know the details of which flashlight was involved and the precise wording of your request.

Specifically, how were they to know that a particular tint would be satisfactory for you, presumably before popping it into the post ?

As I wrote above, they confirmed that there is a lot of beam/tint variation within the same model light and as I was uncertain whether or not to make a purchase they promised to select a specimen with a tint closest to my wish. I asked for one that would show no green color in the beam, and also have as little beam edge discoloration artefact as possible. The light in question was the Zebralight H604c, which is not the worst regarding tint lottery, but it is there. And them promising to hand pick one is what decided the purchase for me. I have a lot of lights and don't need another one with a satisfactory beam/tint. I wanted to make sure that this specimen would be a worthy addition to my collection. But I guess now I'll have to participate in the tint lottery anyways.
 

archimedes

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Re: NKON.nl screws you over

As I wrote above, they confirmed that there is a lot of beam/tint variation within the same model light and as I was uncertain whether or not to make a purchase they promised to select a specimen with a tint closest to my wish. I asked for one that would show no green color in the beam, and also have as little beam edge discoloration artefact as possible. The light in question was the Zebralight H604c, which is not the worst regarding tint lottery, but it is there. And them promising to hand pick one is what decided the purchase for me. I have a lot of lights and don't need another one with a satisfactory beam/tint. I wanted to make sure that this specimen would be a worthy addition to my collection. But I guess now I'll have to participate in the tint lottery anyways.

That sounds quite subjective to me.

Did you ask for photos or beamshots, or just whichever they thought was "best" in their opinion, of their stock on hand ?
 

tcglog

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Re: NKON.nl screws you over

That sounds quite subjective to me.

Did you ask for photos or beamshots, or just whichever they thought was "best" in their opinion, of their stock on hand ?

If you have only one specimen it is very subjective and impossible to tell. But if you have many of the same model that you can compare, finding the least green one is not that difficult - or at least ruling out the greenest specimens. Same with the beam edge artifact and discoloration, ruling out the worst ones can be done easily if someone is just willing to do it. I asked their flashlight specialist (who they no longer have in the future) to make the pick. I don't / didn't think they would go that far as to send me pictures of different beams.
 
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