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Thread: Fenix LD02 - fix or toss? Flashlights - are they worth it?

  1. #1
    Flashaholic
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    Default Fenix LD02 - fix or toss? Flashlights - are they worth it?

    My much-used daily companion, the Fenix LD02, has developed a fault - it will no longer go to high mode. If I bypass the switch by screwing the head onto ar twisty body, all three modes work - but I really like the rear click switch. It's out of warranty, bought it in 2016. I've always used Energizer L92 or Enelooops in this light, so it's never had a leaky cell in it.

    I can't see how the switch is assembled into the body, there's no visible screw holes or pin holes. While trying to remove the rubber cap, I tore it completely off - and still didn't get any idea of how to remove the switch.

    I've seen variable reviews of Fenix factory service running from "Oh, sure, they'll fix it in a couple of weeks for postage and the cost of a switch" up to 4-month epics of shipment to China.

    It'd cost me $7 or $8 to mail it to a US service facility - I doubt they fix anything in Canada.

    Is it worth considering Fexix factory service?

    Is there a tear-down video out there? If I could get at the switch to body interface, I could probably clean the crud out of it.

    I don't think I'm extremely hard on my pocket flashlights and yet I don't get much life span out of them. The Iluminati CA1s I had a few years back only lasted a year or so, and the NextTorch keychain light fell apart after 18 months. The Fenix UC01 got demoted to a "bag light" because it runs down in my pocket. The Inova AAA got demoted to a "multitool sheath" because of its awkward combination twisty/momentary button user interface.

    That's a lot of money spent on bitty lights in not many years - a couple hundred dollars? - and here I am today with no light! Well, I still have a UC02 which survives because it has a twisty interface so it gets used much less than the LD02 did.

    Luckily my Quark AA still works great - it's a little big for the pocket but maybe that buys more life span. And I just picked up some 14500 LiIons so it can be as bright as a 2AA.

    Maybe I should just buy whatever WalMart has hanging on a pegboard in the 1 x AAA format and throw it away every time the battery runs out - it would probably cost me less per running hour than the small fortune I've paid for more "technical" lights. Walmart has a wall-full of fiercely-named lights which don't cost any more than no-name Ebay items and which are probably as reputable in terms of meting their specs.


    Sadly,


    Bill

  2. #2

    Default Re: Fenix LD02 - fix or toss? Flashlights - are they worth it?

    Well switches are plentiful and cheap on various Chinese sites. Also doesn’t fenix-store offer repair for payment services?

  3. #3
    Flashaholic
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    Default Re: Fenix LD02 - fix or toss? Flashlights - are they worth it?

    Thank you, I will have to hunt down these replacement switches of which you speak. But my big problem is that I don't see how to get the darn thing out. If I could see a ring with some holes it in I could try and unscrew it..but I see nothing like that.

    I've also got an e-mail inquiry to Fenix service, I hope that I get some kind of sensible reply there. I don't want to pay $30 to fix a light that only cost $40 in the first place.

    Bill

  4. #4
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    Default Re: Fenix LD02 - fix or toss? Flashlights - are they worth it?

    Quote Originally Posted by Kitchen Panda View Post

    Is it worth considering Fexix factory service?

    Yes, it's worth considering. In my experience, Fenix customer service has been stellar. I'm not sure how it will be handled with Canadian locations, but if you have an email inquiry in, they will get back to you. See what they say and decide if it is cost effective.

    The Fenix Store has a section here on the forum too, where they've answered questions about warranty procedures, repairs, etc. I have 7 Fenix lights, and every time I've needed customer or warranty service, everything was handled professionally.

  5. #5

    Default Re: Fenix LD02 - fix or toss? Flashlights - are they worth it?

    Quote Originally Posted by Kitchen Panda View Post
    My much-used daily companion, the Fenix LD02, has developed a fault - it will no longer go to high mode. If I bypass the switch by screwing the head onto ar twisty body, all three modes work - but I really like the rear click switch. It's out of warranty, bought it in 2016. I've always used Energizer L92 or Enelooops in this light, so it's never had a leaky cell in it.

    I can't see how the switch is assembled into the body, there's no visible screw holes or pin holes. While trying to remove the rubber cap, I tore it completely off - and still didn't get any idea of how to remove the switch.

    I've seen variable reviews of Fenix factory service running from "Oh, sure, they'll fix it in a couple of weeks for postage and the cost of a switch" up to 4-month epics of shipment to China.

    It'd cost me $7 or $8 to mail it to a US service facility - I doubt they fix anything in Canada.

    Is it worth considering Fexix factory service?

    Is there a tear-down video out there? If I could get at the switch to body interface, I could probably clean the crud out of it.

    I don't think I'm extremely hard on my pocket flashlights and yet I don't get much life span out of them. The Iluminati CA1s I had a few years back only lasted a year or so, and the NextTorch keychain light fell apart after 18 months. The Fenix UC01 got demoted to a "bag light" because it runs down in my pocket. The Inova AAA got demoted to a "multitool sheath" because of its awkward combination twisty/momentary button user interface.

    That's a lot of money spent on bitty lights in not many years - a couple hundred dollars? - and here I am today with no light! Well, I still have a UC02 which survives because it has a twisty interface so it gets used much less than the LD02 did.

    Luckily my Quark AA still works great - it's a little big for the pocket but maybe that buys more life span. And I just picked up some 14500 LiIons so it can be as bright as a 2AA.

    Maybe I should just buy whatever WalMart has hanging on a pegboard in the 1 x AAA format and throw it away every time the battery runs out - it would probably cost me less per running hour than the small fortune I've paid for more "technical" lights. Walmart has a wall-full of fiercely-named lights which don't cost any more than no-name Ebay items and which are probably as reputable in terms of meting their specs.


    Sadly,


    Bill

    Hello Bill,

    Sorry to see what you have encountered. You bought the light in Canada or in USA? Have you tried to contact the local distributor?

    If no, please try to contact, and check what Fenix customer service replied. Anyway, I will be right here and help you to solve this problem.

    Fenix

  6. #6
    Flashaholic
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    Default Re: Fenix LD02 - fix or toss? Flashlights - are they worth it?

    Quote Originally Posted by fenix1 View Post
    Hello Bill,

    Sorry to see what you have encountered. You bought the light in Canada or in USA? Have you tried to contact the local distributor?

    If no, please try to contact, and check what Fenix customer service replied. Anyway, I will be right here and help you to solve this problem.

    Fenix
    Hello ! Purchased in Winnipeg, I have contacted the store from which I'd purchased the light. I've also sent off an inquiry to service@fenixlight.com. Hope to get responses soon, I will update this thread with any results.

    Bill

    H

  7. #7
    Flashaholic
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    Default Re: Fenix LD02 - fix or toss? Flashlights - are they worth it?

    Strike 1 - original store says flashlights are too complicated to fix. Hah! Don't buy anything "electronic" from them and expect after sales service. But this is pretty typical of Canadian retail - once they have your money, they lose all interest in supporting you afterward. They did give me another e-mail address to try at Fenix. It's a warranty e-mail and this isn't a warranty claim but maybe someone at Fenix can give me the information I need.

    Bill

  8. #8
    Flashaholic
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    Default Re: Fenix LD02 - fix or toss? Flashlights - are they worth it?

    Things are looking up! I re-transmitted my request for assistance yesterday, and in today's e-mail I had a response from Fenix in China. They directed me to fill in the warranty claim form at the Canadian importer's Web site (https://notosora.com/warranty/) and contact that importer for further instructions. To my surprise, they give a 5 year warranty on this site compared to 2 years printed on the box! This is good news. Now to e-mail them and see if I can get an RMA, probably tomorrow (Monday).

    Browsing through the importer's Web site, I was distressed to see every Fenix product I own is in the "retired" category. LD02 - replaced by Mark 2, which I don't like because it's bigger and has a less than useful UV LED. UC02 keychain light - retired. UC01 keychain light - retired. HP11 headlamp and the awe-inspiring TK70 - are so long retired, they aren't even on the Web site! True, the TK70 puts out the same lumens on high as my little headlamp...but unlike the headlamp, it will do that for an hour straight.

    Ever hopeful,
    Bill

  9. #9

    Default Re: Fenix LD02 - fix or toss? Flashlights - are they worth it?

    There's a second hand one in the WTS section for$15.
    John 3:16

  10. #10

    Default Re: Fenix LD02 - fix or toss? Flashlights - are they worth it?

    There's a second hand one in the WTS section for$15.
    John 3:16

  11. #11

    Default Re: Fenix LD02 - fix or toss? Flashlights - are they worth it?

    Hello Bill,

    Any info updated, have you got your own one repaired?

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