How about you answer my enquiry HDS??

I ordered a light from you to be shipped to Australia, i also contacted your listed email on the site zero response.
All i got was a single email from Paypal stating my light has been shipped and the tracking number provided is an item delivered to Italy in Sept 2019.
I already have 2 other cases open with Paypal about items not received from US using USPS

I mean, did you message Hogo on the forum or call the number on the website? Really easy to get ahold of.

I used the contact form on their website, international phone rates suck only use as a last resort.

I'd pm hogo see what's up , if not you may just have to bite that bulllet ,

What would be worse? The payment for the call or the price and loss of a hds?

Goodluck to you though my friend , let us know the outcome

Henry is a pretty good dude, he could be busy. I don't think HDS is the only thing in his life.
Even if phone rates suck it sounds like you're pretty adamant about getting a hold of him, I would call.
One of the few companies that gives the owners direct phone number.

Agreed^^^^ [emoji817]

I just spoke with him about an order not twenty minutes ago via email.

I pmd you

Stoneking said:

Henry is a pretty good dude, he could be busy. I don't think HDS is the only thing in his life.
Even if phone rates suck it sounds like you're pretty adamant about getting a hold of him, I would call.
One of the few companies that gives the owners direct phone number.

Click to expand...

I mean, it doesn't really matter how busy you are or what else you have going. When you take money for a service you have an obligation to follow up. 7 months is certainly enough time.

That said, Henry always responded to me, even when an order took /significantly/ longer than quoted. He was always kind and fast. I imagine it's possible he isn't seeing your message.

Maybe message Hogo. You have an in on the forums. And he's also a nice dude.

If you check your sent email, are you sure it was typed in just as so on the website?

[email protected]

I recall a while back someone had a problem getting a hold of a small maker and quite upset and it turned out they had input the email wrong. Heck I have done that with some of my customers and they contact me days later and ask why I didn't send the bid, which I did, but to the wrong address. Gahhhh.

nbp said:

If you check your sent email, are you sure it was typed in just as so on the website?

[email protected]

I recall a while back someone had a problem getting a hold of a small maker and quite upset and it turned out they had input the email wrong. Heck I have done that with some of my customers and they contact me days later and ask why I didn't send the bid, which I did, but to the wrong address. Gahhhh.

Click to expand...

I've also done this

Several times . Because of autocorrect sometimes it messes me up.

daffy said:

I already have 2 other cases open with Paypal about items not received from US using USPS

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Wait, the USPS fudged a third PayPal delivery to your address in Australia??? Maybe the problem is with USPS/Paypal.

HDS doesn't have the most responsive comms, but they take care of their customers.

Robe said:

Maybe message Hogo. You have an in on the forums. And he's also a nice dude.

Click to expand...

Do you mean nice and cantankerous?

See below.

lion504 said:

Do you mean nice and cantankerous?

Click to expand...

You have no idea how much I redacted this response.

See below.

Hogokansatsukan said:

You have no idea how much I redacted this response.

Click to expand...

Even when I said it I questioned my wording. Lol. Why is the rum gone?

Exact time line:

3:17 First label printed
3:38 You sent your email to HDS Systems.
3:47 You create this thread. 9 minutes after not having received a response!!!!
4 :15 Cancelled original label
4:18 Henry replied to your email.
4:23. New shipping label created.

Ooooo. The plot thickens.

No rum. But I have whiskey. Come over, Hogo. 6 feet tho.

For posterity.

daffy said:

I ordered a light from you to be shipped to Australia, i also contacted your listed email on the site zero response.
All i got was a single email from Paypal stating my light has been shipped and the tracking number provided is an item delivered to Italy in Sept 2019.
I already have 2 other cases open with Paypal about items not received from US using USPS

Click to expand...

We have been enlightened [emoji23]

Hogokansatsukan said:

Exact time line:

3:17 First label printed
3:38 You sent your email to HDS Systems.
3:47 You create this thread. 9 minutes after not having received a response!!!!
4 :15 Cancelled original label
4:18 Henry replied to your email.
4:23. New shipping label created.

Click to expand...

Oh man. Here I was thinking this was over the course of days or weeks, not a couple hours. Good gravy.

nbp said:

Oh man. Here I was thinking this was over the course of days or weeks, not a couple hours. Good gravy.

Click to expand...

Not a couple hours... 9 minutes.

That's crazy. For some reason I got the impression he's been waiting for a reply since September?

That sure changes things. Lol