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Thread: Best way to contact Acebeam?

  1. #1

    Default Best way to contact Acebeam?

    I have a supbeam x40 and the driver died on it. Everything else works, I can make the led's light up by bypassing the driver and the internal charging works, it's just the driver board that's dead and I'm trying to source a replacement. I've emailed Acebeam through their website but not had any reply, does anyone have a different address I could try please.
    Last edited by mr_magicfingers; 05-19-2020 at 02:30 AM.

  2. #2
    Flashaholic*
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    Default Re: Best way to contact Acebeam?

    info at acebeam dot com, correct? Try manually sending them an email through your email page/smartphone app, etc, rather than sending it through their website system.


  3. #3

    Default Re: Best way to contact Acebeam?

    yep, sent two messages to them using that email.

  4. #4
    Flashaholic*
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    Default Re: Best way to contact Acebeam?

    The warranty specifics on their website mentions contacting the dealer where you purchased the light for service.

  5. #5

    Default Re: Best way to contact Acebeam?

    The light is out of warranty, Iím not expecting a free repair Iím just trying to find out if itís a part I can buy and replace the dead one.

  6. #6
    Flashaholic*
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    Default Re: Best way to contact Acebeam?

    There is a phone number listed on their website warranty page. Did you try that?
    Skylumen mods and repairs Acebeam lights. Maybe check with him if no luck with Acebeam.

  7. #7

    Default Re: Best way to contact Acebeam?

    I've sent a third email and I'll try the phone number. The torch was originally bought from and modded by Skylumen but when I contacted him, sadly he no longer has spare drivers for that torch hence trying to see if Acebeam have any.

  8. #8

    Default Re: [Need driver for Supbeam X40] Best way to contact Acebeam?

    Quote Originally Posted by mr_magicfingers View Post
    I've sent a third email and I'll try the phone number. The torch was originally bought from and modded by Skylumen but when I contacted him, sadly he no longer has spare drivers for that torch hence trying to see if Acebeam have any.
    Did your Supbeam X40 retain its original factory driver after it was modded by Skylumen, or did Skylumen supply his custom driver? Which driver is in the light now? Is there any modder that can supply a custom driver for your Supbeam X40? You may need to network around a bit to find the doable referral.
    Last edited by richbuff; 05-20-2020 at 02:24 PM.
    It has been one year since an Arlington police officer defended himself against a loose, charging dog. In this case, someone other than the dogs' owner did Not reap the initial tragic consequences. Usually it is an innocent victim that gets it.

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