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Thread: Jeers to Nealís Gadgets

  1. #1

    Default Jeers to Nealís Gadgets

    I ordered a titanium clip for the Lumintop LM10 and order was confirmed on the 15th June. Ten days later the order had not been shipped. Sent email asking for status of the order. Received no reply. On the 30th June opened a case with PayPal. On. The 1st. July received money back from PayPal. No correspondence from Neilís Gadgets!


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    "Cast forth lightning, and scatter them" - Psalms 144:6

  2. #2

    Default Re: Jeers to Nealís Gadgets

    Ya.. He's not the most reliable.
    I ordered a light from him and a month later I got ahold of him to check up and he never even sent it.. Lol


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  3. #3
    Flashaholic* neutralwhite's Avatar
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    Default Re: Jeers to Nealís Gadgets

    been asking for a release of a light for some weeks now ( MINI GT FLAT WHITE ) , - the reply is always " next week "
    lol.
    Malkoff M61T, Jetbeam E21A 5700k 9080 AAA.

  4. #4

    Default Re: Jeers to Nealís Gadgets

    Iíll pile on. Neil assured me last week that the rrt-01 version 2020 was in stock and even included a pic of a bunch of lights. Now itís out of stock and the only way I could get him to answer an email was by asking about another purchase! Yet others have perfect transactions with him.

  5. #5

    Default Re: Jeers to Nealís Gadgets

    Quote Originally Posted by tadbik View Post
    ordered
    ...
    Ten days later the order had not been shipped. Sent email asking for status of the order. Received no reply.
    ...
    On the 30th June opened a case with PayPal. On. The 1st. July received money back from PayPal. No correspondence from Neilís Gadgets!
    well done!

    now paypal has a record of another dispute against Neal

    and you dont have to deal with the frustration of being ignored

    this is the new normal


    Quote Originally Posted by Jeffg0330 View Post
    Now itís out of stock and the only way I could get him to answer an email was by asking about another purchase!
    open a paypal dispute

    this is the new normal

    speculation:
    Neals cash flow may be managed in a manner similar to a prepaid presale, or "kickstarter"...

    you pay, others pay, when funds are sufficient, he buys the product...
    email asking for shipping predictions before the lights are in hand, are ignored

    ====

    how to have a smooth transaction with Neal

    place your order online

    if it does not ship within whatever amount of time you feel is reasonable

    file a paypal dispute and get a refund

    do not email asking questions about pending orders,
    unless you enjoy being ignored, repeatedly,
    and want to post all about it...

  6. #6
    Flashaholic* SCEMan's Avatar
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    Default Re: Jeers to Nealís Gadgets

    I had the exact same experience. Paypal dispute refunded money after 30 days.

  7. #7
    Unenlightened TimMc's Avatar
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    Default Re: Jeers to Nealís Gadgets

    Quote Originally Posted by Jeffg0330 View Post
    rrt-01 version 2020 was in stock
    Same. Ordered RRT01 on 18th June. Replied within 5min in Facebook when I asked if he'll sell Mini One in Nichia. But no reply about the RRT01 order (not shipped yet).

    EDIT: I asked in Chinese. He replied immediately on FB. He's expecting more stock from JETBeam in a few days. He paid them half a month ago.
    EDIT2: Cancelled order.
    Last edited by TimMc; 08-13-2020 at 05:24 PM.

  8. #8
    Flashaholic
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    Default Re: Jeers to Nealís Gadgets

    I have ordered 3 times from Neal.

    First order (Aug 2018) was a hassle and I eventually received what I ordered after just about 2 months. Multiple emails went unanswered - very spotty communication at best. Should have seen the warning signs but figured - give the guy a chance and after all I did get what I ordered.

    Second order (Sept 2019) went great - quickly shipped and arrived as expected. Did not require any prompting/emails/etc.

    Third order (Oct 2019) was absolutely horrible - was told product was back-ordered but due in soon. Then he sent me pictures showing the flashlight on hand and would ship out the following week. Several weeks go by with multiple unanswered emails with me asking for shipping confirmation/tracking info - no response. Like several others above - after 2 months of frustration I filed a PayPal dispute and he quickly cancelled my order and refunded my money.

    Lesson learned for me - will never order from Neal's Gadgets again.

    Hopefully this thread will help others if they are on the fence...

    Cheers,
    Tim
    Last edited by CobraMan; 07-05-2020 at 10:54 PM. Reason: Spelling error - filled changed to filed.
    More Lights Than I Care to Admit but Not Enough to Stop Buying!

  9. #9
    *Flashaholic* LuxLuthor's Avatar
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    Default Re: Jeers to Nealís Gadgets

    I just wanted to give my voice in my dealings with Neal from China who recently is selling the new 100W FF5 HID light which is well described in the spotlights section. A number of us have purchased this light and spare parts with good communication and successful transactions.

    Iím not disputing the above jeers, but for me he has been a reliable seller at least for this light.

  10. #10
    Flashaholic* Alex1234's Avatar
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    Default Re: Jeers to Nealís Gadgets

    Quote Originally Posted by LuxLuthor View Post
    I just wanted to give my voice in my dealings with Neal from China who recently is selling the new 100W FF5 HID light which is well described in the spotlights section. A number of us have purchased this light and spare parts with good communication and successful transactions.

    Iím not disputing the above jeers, but for me he has been a reliable seller at least for this light.
    Same. I have had a great experience with neals gadgets. I bought two ff5s and a ton of accessories. No delays in shipping and he always uses dhl even if you don't pick it in checkout so you get the stuff you order super fast.
    Flashlights: R90TS, Maxtoch Xsword L2K LEP, K75vn, Fire Fox FF-5 3400k, Fire Fox FF-5 6000K, Wowtac A4, K1VN90, Weben L60, Fenix LD42, W10VN, BLF 18650 flashlight, UVBEAST V3, LM10VN90, Brandless LEP, F21VN, E10VN VNX2 W2.1, Nitcore TIP SE


  11. #11
    Flashaholic* Tejasandre's Avatar
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    Default Re: Jeers to Nealís Gadgets

    Iíve had good dealings with Neal. This is the age of covid. International shipping is taking way longer than usual.

    Probably for him to get lights & ship em.

  12. #12
    *Flashaholic* BVH's Avatar
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    Default Re: Jeers to Nealís Gadgets

    No issues for me with 4 orders in last 3 weeks.
    WWII 60" Carbon Arc (Sold), 1.6KW NightSun, 1KW VSS-3A, .8KW TrakkaBeam, 600W M-134 Light, 500W X-500-14s, 500W Starburst, 500W A120b, 450 Watt AEG German Leopard 1 Tank Light, 300W Locators, Megaray, 150W Communicator, Maxabeam Gen3, Syniosbeam by Enderman

  13. #13
    Flashaholic
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    Default Re: Jeers to Nealís Gadgets

    My experience with Neil is mostly on the positive side. All my previous orders were fulfilled, more or less on schedule, with all orders arriving within seven days of the forecast delivery date. (I'll give the benefit of the doubt to Neil, and attribute the minor delays in order delivery to the efficiency of China Post in completing overseas deliveries.) That noted, one light arrived with a small glitch (a mode change hiccup...the light itself worked just fine), and I asked him about the possibility of a replacement light. My inquiry was never answered.

    I would consider ordering from him again, if something really piques my interest. But since his is a relatively small operation, I would caution against expecting the same level of responsiveness that is common among the larger and well-established merchants.
    Last edited by DaveTheDude; 08-21-2020 at 03:17 PM.

  14. #14

    Default Re: Jeers to Nealís Gadgets

    I just bought 2 lights from Neal and the shipping was pretty fast, considering they were coming from
    china to USA. He answered some questions quickly on the best cells. Will def order from him again

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