Turnaround time for repair/replace?
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fuelblender
Enlightened
ARC received my LSHP on the 20th of April, I spoke to Merri by phone that day and she said I would get it in maybe 2 weeks. At the time I also ordered (verbally) an ARC LSHP-F and she said it could be 5 or 6 weeks before they are available so, depending on if they send everything to me all at once or not, I could be in for a long wait. Hope you're not.
Gransee
Flashlight Enthusiast
It depends on the light. If it is an AAA product, think 2 months. If it is an Arc4, 1 week. If in doubt about your return, drop us a line!
Peter
Peter
matt_j
Enlightened
Honestly if every company had the same customer service as Arc does I think BBB would be out of business. Example:
Small type-o created a mistake on my shipping addy. I called fedex and cleared it up. Morons at fedex still screw it up which is nothing new. I call Arc talk to "the man", he calls Fedex and gets stuff straighten up. We have a small chat about ARC4 and instead of giving me a run around, typical corporate bs he tells me how it is, what the problem may be and what he is goign to do to fix it in case problem occurs. I don't want a run around. I want solutions. So in my honest opinion when Arc says they are on top of that I belive them and trust them.
Matt
Small type-o created a mistake on my shipping addy. I called fedex and cleared it up. Morons at fedex still screw it up which is nothing new. I call Arc talk to "the man", he calls Fedex and gets stuff straighten up. We have a small chat about ARC4 and instead of giving me a run around, typical corporate bs he tells me how it is, what the problem may be and what he is goign to do to fix it in case problem occurs. I don't want a run around. I want solutions. So in my honest opinion when Arc says they are on top of that I belive them and trust them.
Matt
It's an LS1 123 battery twist tail only switch.
I did send you an e-mail Peter last Friday (copy below) no reply yet.
From: Scott, John
Sent: Friday, April 23, 2004 9:57 AM
To: '[email protected]'
Subject: RE: Warrantee?
Hello Peter,
I'm checking on the status of my ARC-LS (LS1-3071). Now that you have had it for two weeks I'm hoping it (or a replacement) will be coming my way shortly.
If it is necessary to replace rather than repair it and if, since you no longer manufacture this model, you do not have a comparable replacement available, an "upgrade" could be a possible solution with an additional cost that would keep either of us from "losing".
Thanks, anxiously awaiting your product in my pocket.
John Scott
________________________________________
From: Peter Gransee [mailto
[email protected]]
Sent: Monday, April 05, 2004 7:55 AM
To: Scott, John
Subject: RE: Warrantee?
Hello Scott. Thanks for your email. Yes, our products have a lifetime warranty. Please send it to the address below for repair or replacement and include your shipping address.
The model you are referring we stopped manufacturing over a year ago. LEDlight.com has not bought from us since last year so their stock is old.
Arc Flashlight
1835 E. 6th Street
Suite 21
Tempe, AZ. 85281
--
Peter Gransee
www.arcflashlight.com
I did send you an e-mail Peter last Friday (copy below) no reply yet.
From: Scott, John
Sent: Friday, April 23, 2004 9:57 AM
To: '[email protected]'
Subject: RE: Warrantee?
Hello Peter,
I'm checking on the status of my ARC-LS (LS1-3071). Now that you have had it for two weeks I'm hoping it (or a replacement) will be coming my way shortly.
If it is necessary to replace rather than repair it and if, since you no longer manufacture this model, you do not have a comparable replacement available, an "upgrade" could be a possible solution with an additional cost that would keep either of us from "losing".
Thanks, anxiously awaiting your product in my pocket.
John Scott
________________________________________
From: Peter Gransee [mailto
[email protected]] Sent: Monday, April 05, 2004 7:55 AM
To: Scott, John
Subject: RE: Warrantee?
Hello Scott. Thanks for your email. Yes, our products have a lifetime warranty. Please send it to the address below for repair or replacement and include your shipping address.
The model you are referring we stopped manufacturing over a year ago. LEDlight.com has not bought from us since last year so their stock is old.
Arc Flashlight
1835 E. 6th Street
Suite 21
Tempe, AZ. 85281
--
Peter Gransee
www.arcflashlight.com
it took you guys so long to repair?
i sent back my LSH-S back for repair last year, Merri sent me a new one within a few days!
the same problem happened on my LSL-P yesterday so i've sent it back (that LSH-S was lost /ubbthreads/images/graemlins/frown.gif )
i really don't want to wait 1 month for repair....
i sent back my LSH-S back for repair last year, Merri sent me a new one within a few days!
the same problem happened on my LSL-P yesterday so i've sent it back (that LSH-S was lost /ubbthreads/images/graemlins/frown.gif )
i really don't want to wait 1 month for repair....
Called ARC, found out that my LS1 will need to be replaced and that will happen as soon as they have a chance to build a replacement. None "on the shelf".
So it seems that turnaround time has increased a bit but I would much rather wait a while (it's not like I don't have any other lights...) then see ARC try to expand to meet all the recent demands and either loose control of quality or costs. I look forward to buying more of their lights in the future.
So it seems that turnaround time has increased a bit but I would much rather wait a while (it's not like I don't have any other lights...) then see ARC try to expand to meet all the recent demands and either loose control of quality or costs. I look forward to buying more of their lights in the future.
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