Arc rant....

Lukejt · May 19, 2004

May I? Or will it end in a horrible flame fest? /ubbthreads/images/graemlins/wink.gif

I typed up a rant on my short experience with Arc products, but I really don't feel like heaping it on, or doing it in the wrong place etc.

Just feel the need to vent.

Wishing Peter the best,

Lukejt

PhotonBoy · May 19, 2004

I'm holding my breath hoping that Peter can put Humpty Dumpty back together again and starting making great, competitive products again, the sooner the better. I think it's going to be tough... tougher even than starting from scratch.

Gransee · May 19, 2004

Hello Luke. Please send me an email or better yet a call (1-888-752-8554 x202). I look forward to hearing from you.

If I don't hear from you I am sorry for your negative experience. We have had some difficulty lately that has made customer service quite a challenge. Excuses do not apply to this type of relationship so I am sorry for mistakes we have made.

Peter

Lukejt · May 19, 2004

Hi Peter. I sent you an email.

Lukejt

Bill.H · May 19, 2004

Peter,

Responses like the one you posted above are why you have my very best wishes that it all calms down soon and that you'll continue to be successful. Hang in there, we're pulling for you.

It's no exaggeration to say my 2 Arcs are the best lights I own. /ubbthreads/images/graemlins/clap.gif

Best wishes and Good Luck!

Lukejt · May 20, 2004

Edited for being a smarty pants.

Thanks for the quick reply Peter.

Lukejt

Gransee · May 20, 2004

Has anyone got an AAA/AA from us in the past month and had any problems?

Peter

Lukejt · May 20, 2004

Maybe I'm being misled by the online pics of AAA beamshots. Peter, is the beam on the AAA supposed to be nice and even? What about tint?

Lukejt

Fitz · May 20, 2004

Peter- the 2 AAA's I got work fine. They are fairly blue, but very bright! No problems w/ intermittent operation.

fluorescent · May 20, 2004

I've gotten several of each.. they work but the tint is poor..

Gransee · May 20, 2004

The beams are normal. There will be some rings and other difference in contrast in a top rank Nichia. This is common for all 5mm types actually but the Nichias are some of the best. The tint will be blue in the center with green on the outside. This too is normal but the Nichias are less blue than other brands.

Running the LED through an optic or reflector can blend the beam together and hide some of the variations.

Peter

sstrauss · May 21, 2004

Peter, what are the problems with the AA. I have 2 that I am going to give as presents and I want to make sure they are not going to have problems. Is there a way to tell if they are good without using them a lot.
Thanks
Scott

Gransee · May 21, 2004

I assume you are talking about what the previous issues were because the AAs we are currently produced have not had any problems reported.

Peter

rp42995 · May 21, 2004

so far so good I just got some and no problems. /ubbthreads/images/graemlins/buttrock.gif Thanks Peter /ubbthreads/images/graemlins/thumbsup.gif(ARC 5 /ubbthreads/images/graemlins/bowdown.gif)

sstrauss · May 21, 2004

Yes, I have had these for a few months.

Gransee · May 21, 2004

I would check them out before you gave them because they might be from the older batch. If they seem fine then they are less likely to develope a problem in the future.

Peter

sstrauss · May 21, 2004

What is the problem I should be looking for? I could not find any previous posts on this issue.

Scott

Gransee · May 22, 2004

Ah, now maybe I understand your question. /ubbthreads/images/graemlins/smile.gif Previous problems were sometimes the light would not turn on with a fresh battery but 10 seconds later it would and occasional flickering. Both have been fixed in the past 2 months.

Peter

Tythe · May 22, 2004

I just received my Arc AA today and it does not work every time turned on, works maybe 75% of the time. Also noticed that the beam is off center, about 10 inches at 3 feet.

Gransee · May 22, 2004

Did you get it from us directly or through a reseller? If through a reseller it may be old stock.

If it is just newly from us, I would really really like to see that unit!

Peter

Arc rant....

Newly Enlightened

Flashlight Enthusiast

Flashlight Enthusiast

Newly Enlightened

Enlightened

Newly Enlightened

Flashlight Enthusiast

Newly Enlightened

Flashlight Enthusiast

Enlightened

Flashlight Enthusiast

Newly Enlightened

Flashlight Enthusiast

Newly Enlightened

Newly Enlightened

Flashlight Enthusiast

Newly Enlightened

Flashlight Enthusiast

Newly Enlightened

Flashlight Enthusiast

Similar threads