Warranty repair time time for Arc-LSx\'s?
What's the 'back order' time on repair of Arc-LSx's sent in for warranty repair? I know some people have been waiting 3-4 months, or more.
I have been waiting less time, but am growing very impatient for the repair and return of my Arc-LSHP; my EDC light.
Arc's offer to apply the purchase price towards an Arc 4 is a vicious slap in the face, and totally unacceptable. Not only would it cost me a considerable amount of money; it would replace my Arc-LSHP with a light I find totally unacceptable for my needs; too large, and needlessly over complex to use. Plus the switch is very poorly designed, resulting in difficult operation, and easy battery draining accidental activation. But then there is a precedent for this in the 'one ounce of pressure turn on in your pocket' POS Kroll switch Arc mounted on the original LS series, creating a huge demand for the vastly more reliable, and considerably smaller, 123 twisty battery packs.
The 'operating modes' seem to have been designed by a former MicroSoft engineer with a very bad chip on his shoulder, due to his recent firing for incompetence, IMHO.
The 'instructions' provided with the light seem to have first been written in Sanskrit, translated to Aramaic, Phoenician cuneiform, Egyptian hieroglyphics, Byzantine script, and finally to something resembling English. They are all but incomprehensible, using words and phrases which are not defined until several sentences , or paragraphs, later, if at all.
Other people have written vastly superior instructions for this outrageously needlessly complex to use flashlight, and I recommend you burn your stock of existing 'instructions', and humbly ask if Arc can use one or more of the ones which are actually well written and, more importantly, comprehensible.
Other people seem to spend a great deal of time sucking up to Arc, but what I see is Arc selling vast numbers of defective products (Arc-AA's, Arc-AAA's, Arc 4's, the infamous early Arc-LS First Runs, which I foolishly purchased,....isn't that the whole Arc product line, BTW?) and then forcing the helpless consumer to wait MONTHS for warranty service.
And when I shipped my Arc-LSHP to Arc for warranty service, I included a letter SPECIFICALLY asking for information on repair turn around time, updates on progress, etc.
I didn't even receive an E-mail acknowledging the light had been RECEIVED by Arc, much less any information on repair time.
Great 'customer service', that.
After a month, I came across some other posts which revealed the ugly truth which Arc didn't bother to inform me of: the wait ALREADY has been, and would be, VERY LONG.
This is NOT what I consider 'good customer service', by any stretch of the real world imagination.
"Yes Mr. Smith, your high performance sports car has a bad fuel injector, and you can't drive it for 4-6 months while we get a replacement. Since this is so long to wait, I'd suggest you buy one of the huge, poorly engineered and manufactured 4 wheel drive pick-up trucks glutting our lot. One will cost you $15,000 over the trade in cost of your sports car, get 8 miles to the gallon, have a ride so bad it will rattle the fillings from your teeth, and will be in the shop every few weeks due to a bad transmission design, but hey, it's a GREAT offer. Trust me".
Yeah, right. /ubbthreads/images/graemlins/smoker5.gif
What's the 'back order' time on repair of Arc-LSx's sent in for warranty repair? I know some people have been waiting 3-4 months, or more.
I have been waiting less time, but am growing very impatient for the repair and return of my Arc-LSHP; my EDC light.
Arc's offer to apply the purchase price towards an Arc 4 is a vicious slap in the face, and totally unacceptable. Not only would it cost me a considerable amount of money; it would replace my Arc-LSHP with a light I find totally unacceptable for my needs; too large, and needlessly over complex to use. Plus the switch is very poorly designed, resulting in difficult operation, and easy battery draining accidental activation. But then there is a precedent for this in the 'one ounce of pressure turn on in your pocket' POS Kroll switch Arc mounted on the original LS series, creating a huge demand for the vastly more reliable, and considerably smaller, 123 twisty battery packs.
The 'operating modes' seem to have been designed by a former MicroSoft engineer with a very bad chip on his shoulder, due to his recent firing for incompetence, IMHO.
The 'instructions' provided with the light seem to have first been written in Sanskrit, translated to Aramaic, Phoenician cuneiform, Egyptian hieroglyphics, Byzantine script, and finally to something resembling English. They are all but incomprehensible, using words and phrases which are not defined until several sentences , or paragraphs, later, if at all.
Other people have written vastly superior instructions for this outrageously needlessly complex to use flashlight, and I recommend you burn your stock of existing 'instructions', and humbly ask if Arc can use one or more of the ones which are actually well written and, more importantly, comprehensible.
Other people seem to spend a great deal of time sucking up to Arc, but what I see is Arc selling vast numbers of defective products (Arc-AA's, Arc-AAA's, Arc 4's, the infamous early Arc-LS First Runs, which I foolishly purchased,....isn't that the whole Arc product line, BTW?) and then forcing the helpless consumer to wait MONTHS for warranty service.
And when I shipped my Arc-LSHP to Arc for warranty service, I included a letter SPECIFICALLY asking for information on repair turn around time, updates on progress, etc.
I didn't even receive an E-mail acknowledging the light had been RECEIVED by Arc, much less any information on repair time.
Great 'customer service', that.
After a month, I came across some other posts which revealed the ugly truth which Arc didn't bother to inform me of: the wait ALREADY has been, and would be, VERY LONG.
This is NOT what I consider 'good customer service', by any stretch of the real world imagination.
"Yes Mr. Smith, your high performance sports car has a bad fuel injector, and you can't drive it for 4-6 months while we get a replacement. Since this is so long to wait, I'd suggest you buy one of the huge, poorly engineered and manufactured 4 wheel drive pick-up trucks glutting our lot. One will cost you $15,000 over the trade in cost of your sports car, get 8 miles to the gallon, have a ride so bad it will rattle the fillings from your teeth, and will be in the shop every few weeks due to a bad transmission design, but hey, it's a GREAT offer. Trust me".
Yeah, right. /ubbthreads/images/graemlins/smoker5.gif
but they're just flashlights. I guess the frustration vented here and elsewhere is actually a good sign... If we didn't like the lights, the delay wouldn't be such a big deal.
