Imalent        
Page 1 of 3 123 LastLast
Results 1 to 30 of 85

Thread: Thoughts on providing future service for your Arcs

  1. #1
    Flashaholic*
    Join Date
    Jan 2001
    Location
    Mesa, AZ. USA
    Posts
    4,706

    Default Thoughts on providing future service for your Arcs

    We have been working on various ideas on how to provide some form of ongoing service for Arc owners. Obviously, the company is no longer there to provide the kind of service you came to expect. I am sorry again but I would like to think of some sort of system to provide at least some type of assistance to Arc owners should they need it.

    CPF'er "CY" has quite a few of the older Arc parts that he bought in an auction from us a while back. Most of these parts are obsolete but he has offered to help anyone who might be looking for a particular part. This is not free of course, you should make him a fair offer for the part you need.

    Several CPF'ers are fairly handy with fixing and modifying Arcs. I would like to put together a contact list of people who are willing to repair lights. Again, they should be compensated for any work they do. If you would like your name on the official, "Arc Service Technician" list, let me know. Thanks.

    Another avenue for service is through the, "Do It Yourself" help files posted here on the CPF. These files show how to perform the most common service needed by various models. I may be able to add to these if they need more detail. The image hosting will be worked out (a seperate thread).

    And finally, I would like to see if I can post some drawings and specs for various parts here on the CPF. The Technicians can use these to fabricate replacement parts. This is mostly for simple stuff like retaining rings, contacts, foam pieces, etc.

    And now for a personal request..

    As far as anyone else continuing to manufacturer Arcs, I don't want this to happen. The reason is simple: The name "Arc" means that I made it. This has to do with my reputation. I will not assist or approve of any reproduction of any light that purports to be an Arc or made in the "likeness of Arc". If any Arc is to be made, It should only occur with my direct and close supervision. Otherwise, it is not an Arc and should not tread on my good name.

    They say, "power abhors a vaccum". This means that competitors are hungrily eyeing all the posts in this forum where people say things like, "I wish I could buy and Arc", etc. They may want to cash in on your love of the brand. I say they should go build their own brand and leave mine alone. I do not appreciate anyone who would try to rifle through the grave cloths of my dead child.

    Thanks.

    --

    The lastest version of the Arc-AAA and Arc-AA are fairly easy to service. According to our warranty reports, the number one reason for service was a leaking battery. The fix usually involved using a wire brush or steel whool to clean out the battery compartment. Very bad cases required a new battery compartment but those cases were rare.

    Now, there were problems with some of the older AAA/AAs having off center beams, blue tint centers, flickering, etc. We replaced most of those already but there may still be someone who didn't take advantage of our service while we were in business. The fix for those people was to replace the light but that can't be done now. For those people, they could try selling the light for parts and buying a newer model if they can find one. The defective light could then be used for parts to maintain the newer models. Again, this is fairly rare so most people will just need an occasional battery compartment cleanup according to our reports.

    For the LS series, it depends on the model. Real early models had problems with flex, flickering, etc. But again, most of those were either fixed or retired by collectors. With the newer models, the number one problem was the light being dropped on it's side and the LED being sheared as a result. This requires at least a new LED but could also involve a new PCB, optic and retainer nut. If someone is carefull, they can get into the light without ruining the retainer nut. The LED and optic can then be replaced using a stock Luxeon and NX05. If you loose the retainer nut, it will probably be pretty difficult to find a replacement.

    Another problem the LSs have occasionally is the kroll switch getting fouled. This can be fixed fairly easy in about 5 minutes with no tools so I am not as worried about it. The procedure for fixing this is already posted here in the Arc forum.

    The Arc4 was still pretty new and unrefined when we went out of business. Even so, the number one complaint was the switch, which fortunately can be serviced using various methods (see other threads here in the Arc forum). Other than the switch and the numerous symptoms it caused, the Arc4 was fairly stable. This is based on the extensive feedback we recieved from you in the past 9 months while the light has been out in the wild. I know some may disagree on me with this, but trust me, the overwhelming majority of problems that were reported to us were because of that dern switch. We finally got a fix and we were just weeks out to getting it in production but you know what happened. Same with the new software. I have talked to CY about providing the rev3 switch to Arc owners but it is not an easy project. CY has a simpler fix and you may use that of course, but the rev3 fix was the fix I intended for the Arc4. If CY does provide anything, it will be with my blessing so you can work with him confident that he is respecting my wishes.

    I will try to organize this better so people who do need service can have several options at their disposal.

    Peter

  2. #2
    *Flashaholic*
    Join Date
    Dec 2003
    Location
    USA
    Posts
    8,161

    Default Re: Thoughts on providing future service for your

    Thanks to Peter for shutting down graciously. And for offering to help support the thousands of ARC's in circulation.

    I've already made my offer to support the ARC4 switches. As there have been almost no reports of electronics failing on ARC4. If the switch is protected, ARC4 should live happily for years to come.

    The main problem with supporting ARC LS is a lack of boards. I'm in the proccess of fabbing a heatsink to accept a BB or MM board. This will require twisty to be milled deeper to make room.

    I'm willing to mfg locking rings needed to support Arc LS's. I've got a good supply of the plastic support base for optics.

    Please bear with me until I figure how this support is going to work.

  3. #3
    Flashaholic* Stanley's Avatar
    Join Date
    Jul 2003
    Location
    Canberra, Australia
    Posts
    1,532

    Default Re: Thoughts on providing future service for your

    Its no wonder the other thread gained hundreds of posts in the 2 days after you made the announcement!! Even now you're still trying to place your customers ahead of you... [img]/ubbthreads/images/graemlins/bowdown.gif[/img] You are the man indeed!! [img]/ubbthreads/images/graemlins/buttrock.gif[/img]

    Thank you Peter, again, and you have done all you can for now. I think you deserve a nice long break, so that you can come back fresh, bigger and better next time!! [img]/ubbthreads/images/graemlins/thumbsup.gif[/img]

    P/S, Thanks to CY too for his selflessness for the rest of the Arc owners (i.e. almost all of CPF I think!!)!

  4. #4

    Default Re: Thoughts on providing future service for your

    The lifetime warantee lives on in the afterlife!

  5. #5
    Flashaholic* Hallis's Avatar
    Join Date
    Aug 2004
    Location
    Dallas, Tx
    Posts
    2,589

    Default Re: Thoughts on providing future service for your

    Thank you Peter

  6. #6
    *Flashaholic* jtice's Avatar
    Join Date
    May 2003
    Location
    West Virginia
    Posts
    6,331

    Default Re: Thoughts on providing future service for your

    Just another example of the type of customer service Arc has always provided.
    Even in circumstances as bad as this, Arc still "shines".

    Thanks for the offer to help CY,
    So, you plan to make the threaded metal retaining rings also?
    Keep me informed please, if you go through with this, I will want at least 10 to 15.
    I might be intereted in the sinks also, depending on design etc.

    Have you thought about actually threading the sink itself?
    That would eleminate the need for a retainer ring at all.

    -John

  7. #7
    Silver Moderator
    SilverFox's Avatar
    Join Date
    Jan 2003
    Location
    Bellingham WA
    Posts
    12,386

    Default Re: Thoughts on providing future service for your

    Hello Peter,

    Another first in the flashlight industry: "AfterLifetime Warantee!"

    Thanks

    Tom

  8. #8

    Join Date
    Mar 2004
    Location
    Texas, USA
    Posts
    1,673

    Default Re: Thoughts on providing future service for your

    I do some molding and casting in plastic and metal, and am exploring the possibility of getting some rings or special heatsinks reproduced. It shouldn't be a problem getting them done, I don't think.

    I'll let everyone know what happens.

  9. #9
    *Flashaholic*
    Join Date
    Dec 2003
    Location
    USA
    Posts
    8,161

    Default Re: Thoughts on providing future service for your

    [ QUOTE ]
    [b]jtice said:[/b Have you thought about actually threading the sink itself?
    That would eleminate the need for a retainer ring at all.-John

    [/ QUOTE ]

    No threading the entire headsink would be too much work. a better idea is to extend the heatsink to support the optic or reflector, then use one locking ring.

    or just thread a small portion of the heatsink.

    Please note ARC ls w/twisty is one of the shortest luxeon lights made. even shorter than firefly. This lack of length is what make putting a heatsink in dificult without extending the twisty for more room.

  10. #10
    Flashaholic*
    Join Date
    Nov 2003
    Location
    Philippines
    Posts
    1,248

    Default Re: Thoughts on providing future service for your

    [ QUOTE ]
    cy said:

    No threading the entire headsink would be too much work. a better idea is to extend the heatsink to support the optic or reflector, then use one locking ring.

    or just thread a small portion of the heatsink.

    Please note ARC ls w/twisty is one of the shortest luxeon lights made. even shorter than firefly. This lack of length is what make putting a heatsink in dificult without extending the twisty for more room.

    [/ QUOTE ]

    If you could integrate the board and heatsink with the optic into one assembly, that would facilitate centering of the optic because it can be done before being put into the light. I think this is the most difficult thing to do when trying to put the LS together.

    Peter,

    What is the easiest way of removing the loctite from the threads? There's no use having the parts if we can't open up the light in the first place without having to destroy the retaining ring first.

  11. #11
    Flashaholic*
    Join Date
    Jan 2001
    Location
    Mesa, AZ. USA
    Posts
    4,706

    Default Re: Thoughts on providing future service for your

    The best method I have seen for removing the loctite is to get it warm. This can be done carefully a heat gun or partially submerging the head in hot water.

    Peter

  12. #12

    Default Re: Thoughts on providing future service for your

    I just saw this thread and want to agree with Stanley, and to thank Peter for his infinite graciousness in this matter. I do hope the remaining parts supply gets preserved somehow.

  13. #13
    Flashaholic* PEU's Avatar
    Join Date
    Feb 2004
    Location
    Buenos Aires / Argentina (I like ribs)
    Posts
    3,600

    Default Re: Thoughts on providing future service for your Arcs

    [ QUOTE ]
    If any Arc is to be made, It should only occur with my direct and close supervision

    [/ QUOTE ]

    I hope NOT without your autorization, BUT:

    Are the ARC brands, logos, and trademarks still in your posession?


    Pablo

  14. #14
    Flashaholic*
    Join Date
    Jan 2001
    Location
    Mesa, AZ. USA
    Posts
    4,706

    Default Re: Thoughts on providing future service for your Arcs

    No, the brands, logos, etc are property of Arc Flashlight LLC.

    Peter

  15. #15

    Default Re: Thoughts on providing future service for your Arcs

    Peter,

    I'm confused. Did they get the whole business (Trademarks, rights, IP, etc.) or just the assets at your building?

  16. #16
    Flashaholic*
    Join Date
    Jan 2004
    Location
    tennesse, usa
    Posts
    660

    Default Re: Thoughts on providing future service for your Arcs

    Peter,

    I would like to offer my services helping people fix damage Arc-LS's I know where to get the coils and have several in stock and if needed would purchase more. I've also done some board work like replacing the LT1618 chip on damage arcs I would gladly help any way I can.

  17. #17
    Flashaholic* PEU's Avatar
    Join Date
    Feb 2004
    Location
    Buenos Aires / Argentina (I like ribs)
    Posts
    3,600

    Default Re: Thoughts on providing future service for your Arcs

    sh***t, that's bad news Peter... anyway, truckload of luck from Buenos Aires [img]/ubbthreads/images/graemlins/smile.gif[/img]


    Pablo

  18. #18
    Flashaholic*
    Join Date
    Jan 2001
    Location
    Mesa, AZ. USA
    Posts
    4,706

    Default Re: Thoughts on providing future service for your Arcs

    Just some of the assets. But there are many creditors. We have one secured creditor (the bank) that will ultimately get everything, regardless of any claim that the other creditors may have.

    Peter

  19. #19
    Flashaholic*
    Join Date
    Jan 2001
    Location
    Mesa, AZ. USA
    Posts
    4,706

    Default Re: Thoughts on providing future service for your Arcs

    Thanks cgpeanut. I will add you the list of techs.

    Peter

  20. #20
    Flashaholic*
    Join Date
    Aug 2002
    Location
    Saginaw, MI, USA
    Posts
    588

    Default Re: Thoughts on providing future service for your

    Just keeping track for interest's sake Peter. Could you clarify your statement that the trademark belongs to Arc Flashlight LLC? I'm just a dense civil servant, ignorant to the ins and outs of corporate law and liability.

    Specifically, Is Arc Flashlight LLC still in your possession, more importantly, is it safely in your possession?

  21. #21
    Flashaholic
    Join Date
    Jul 2002
    Location
    Florida
    Posts
    307

    Default Re: Thoughts on providing future service for your Arcs

    I have one of cgpeanut's modded Arc ls's.He does fantastic work and is a great guy. [img]/ubbthreads/images/graemlins/happy14.gif[/img]

  22. #22
    Flashaholic*
    Join Date
    May 2003
    Location
    FL (soon to be PA.)
    Posts
    916

    Default Re: Thoughts on providing future service for your

    Peter...if Anyone needs additional work on their Arc lights , I would be willing to help as much as possible.

  23. #23
    Unenlightened
    Join Date
    Jan 2004
    Location
    Ohio
    Posts
    7

    Default Re: Thoughts on providing future service for your

    If anyone can help me fix my LS, I would really appreciate it. I just dropped it today with the 2AA tailpack and it fell in its side and died. It was only a drop of 3-4 feet, but it did land on a tile floor. I wasn't too worried until I got on here and found out Arc is out of business!! What a shame.

  24. #24
    *Flashaholic* greenLED's Avatar
    Join Date
    Mar 2004
    Location
    La Tiquicia
    Posts
    13,261

    Default Re: Thoughts on providing future service for your

    I'm sorry for your loss. If you can't get it fixed, can I have the TSP? [img]/ubbthreads/images/graemlins/smile.gif[/img]

  25. #25
    Unenlightened
    Join Date
    Jan 2004
    Location
    Ohio
    Posts
    7

    Default Re: Thoughts on providing future service for your

    If I can't get it fixed (shudder), I'll put you at the top of the list.

  26. #26
    *Flashaholic* greenLED's Avatar
    Join Date
    Mar 2004
    Location
    La Tiquicia
    Posts
    13,261

    Default Re: Thoughts on providing future service for your

    I was only kidding, but thank you (yes, I'd appreciate being at the top of the list for a change). I really hope somebody can fix it. Apparently "Cy" has a bunch of spare parts. Maybe he can help.

  27. #27
    Flashaholic ZuluWhiskeyFox's Avatar
    Join Date
    Feb 2004
    Location
    Ottawa, Canada
    Posts
    405

    Default Re: Thoughts on providing future service for your

    cbr123,
    Earlier in this thread Peter mentions that senario you mentioned. That is LS's landing on their sides from a fall often damages the emitter. If in fact this is the case the fix is an easy one. Replace the emitter. There will be several qualified people that Peter will probably post a list as those he recomends. Sit tight. No need to shudder yet.

  28. #28
    *Flashaholic* gadget_lover's Avatar
    Join Date
    Oct 2003
    Location
    Near Silicon Valley (too near)
    Posts
    7,138

    Default Re: Thoughts on providing future service for your

    I have two smaller ARCS ( and AA and AAA) that have the intermittant 'wont turn on till I turn it off and on again" problem. I did not send them in for warranty service because I did not want to add to Peter's burden this last year. I figured I'd send them in after things get better at ARC. I had several, so it has not been an urgent need.

    There was a thread where Peter said the problem was in the fabrication of the circuit board and not just a grounding problem. He said the only fix was to send it back for replacement.

    My question; Are these two lights likely to get worse with age, or should they continue to function the way they do now? Is there anything that can be done to correct the problem if one has sufficient tools?

    Thanks

    Daniel


    P.S. I agree, trying to help your customers at this point is a mark of a very good guy!

  29. #29
    Flashaholic* koala's Avatar
    Join Date
    Mar 2003
    Location
    Melbourne, Australia
    Posts
    2,292

    Default Re: Thoughts on providing future service for your

    Man I am so glad for you all, this is like " ARC is alive again". I've no problem with soldering(10yrs of experience) work with smd most of the time. I know how to flash/program various microprocessors and eeproms. ARC4+ rev3 hint* hint*. [img]/ubbthreads/images/graemlins/grin.gif[/img]

    I also manufactured(filed down the ends) my own lock ring remover for the ARC and have operated on numerous ARC LSx to upgrade the Luxeon and replace custom circuits.

    Although I am not a free person(works 40hours per week like everyone) I would like to offer my expertise for broken ARC. Provided that you send me the parts and pay for postage two ways. I just regret that the location I am is not where majority of people are which makes postage cost $$$ and longer.

    I have around 35 ARC-AAA BSx LED on populated board and 26 empty heads spare. I bought these parts from member dpr earlier this year. Was thinking of modding to set of color LEDs but never manage to do it. Now I am going to use this to fix your faulty ARC-AAA.

    Regarding the battery leak, I have some bad experience. The twist on/off action of ARCAAA creates pressure on the AAA cell. Which compresses the body and makes the substance leak from cell vents. I have personally experience this with my ARCAA, AAA, CMG Infinity, many types of battery will leak when crushed. Fortunately these batteries only begin to leaked when I remove them from the lights.

    My advice is to clean the battery contact of your twisting switch lights and wipe clean your battery terminals before you put it in to ensure good conductivity. You can use a rubber eraser. Don't let the thread grease contaminate your light especially at the foam and battery contacts unless you are using conductive grease.

    Clean and lightly grease your light with silicon grease frequently to ensure smooth twisting action so you don't have to use too much strength when switching on. If your light is very tight to turn, it might be lacking of grease or the o-rings are too wide. Some people suggest to file them down.

    If you come to a stop when twisting on but the light doesn't come on, don't apply more strength. You will only crush your battery. Instead, unscrew and try again. The contacts of the ARCAA/AAA is pretty reliable when clean. Check frequently for leakage by disassembling your light and it is not sinful to remove batteries when your lights are not in use. Your precious ARC lights is like your vechicle it needs servicing, it's build to be bombproof but everything in this world perish, just a matter of time. Hope you find this helpful.

    Vince.

  30. #30
    Flashaholic* jtivat's Avatar
    Join Date
    Jun 2002
    Location
    Grand Rapids
    Posts
    2,375

    Default Re: Thoughts on providing future service for your

    What about items you have for service? I sent in a AAA UV about a month ago will I get it back?

    Thanks
    JT

Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •