GhostMeat
Newly Enlightened
- Joined
- Sep 25, 2010
- Messages
- 27
So, I guess a previous thread got all jacked up and was closed. A few of us were in the middle of a conversation about a repair I have in for warranty service.
In response to ledmitter_nli below, yep, I sent my light in to those people. I think they are "official" because They are servicing my light and are not asking for money (uhh, though, of course, they still haven't sent my XT11 back). So I guess they are an authorized retailer or distributor?
I actually bought the light from Going Gear and, yes, I did send the light in to them at first. They sort of fixed it ...but not really. That's why I ended up sending it to Klaruslights.com, thinking they were some kind of official representation of the Chinese company here, stateside. Details about this are in SelfBuilt's review thread and now spread across like 3 different threads because that other one got messed up .
Ledmitter wrote:
Originally Posted by GhostMeat
For the record, I've actually been dealing with a bad switch. I was documenting it over in SelfBuilt's review thread. I know, it should be documented here.
Long story short, my switch failed and I sent it to the retailer who said they would perform any warranty work. They sort of fixed it, but it was buggy (details in the other thread) and I had to send it in to Klarus USA themselves. The darn light's been there in California for almost a month. I should note that Klarus has been pretty responsive to email though. It's just been slow. I haven't actually physically seen my Klarus XT11 since early May sometime.
And, uh, yeah, my tac ring actually came broken, new out of the box. Weird. Anyway, they are replacing that too. And the clip. I think I won't add much more to that...seems you guys have it covered!
gm.
A month in Cali? klaruslights.com right? (notice the "s" at the end) You should realize they are not Klarus Lighting Technology Co., Ltd. (china), but a reseller who is using the Klarus namesake for their own merchantability.
For all things Klarus people need to work with their originating authorized dealer or through klaruslight.com (china, and without the "s")
In response to ledmitter_nli below, yep, I sent my light in to those people. I think they are "official" because They are servicing my light and are not asking for money (uhh, though, of course, they still haven't sent my XT11 back). So I guess they are an authorized retailer or distributor?
I actually bought the light from Going Gear and, yes, I did send the light in to them at first. They sort of fixed it ...but not really. That's why I ended up sending it to Klaruslights.com, thinking they were some kind of official representation of the Chinese company here, stateside. Details about this are in SelfBuilt's review thread and now spread across like 3 different threads because that other one got messed up .
Ledmitter wrote:
For the record, I've actually been dealing with a bad switch. I was documenting it over in SelfBuilt's review thread. I know, it should be documented here.
Long story short, my switch failed and I sent it to the retailer who said they would perform any warranty work. They sort of fixed it, but it was buggy (details in the other thread) and I had to send it in to Klarus USA themselves. The darn light's been there in California for almost a month. I should note that Klarus has been pretty responsive to email though. It's just been slow. I haven't actually physically seen my Klarus XT11 since early May sometime.
And, uh, yeah, my tac ring actually came broken, new out of the box. Weird. Anyway, they are replacing that too. And the clip. I think I won't add much more to that...seems you guys have it covered!
gm.
A month in Cali? klaruslights.com right? (notice the "s" at the end) You should realize they are not Klarus Lighting Technology Co., Ltd. (china), but a reseller who is using the Klarus namesake for their own merchantability.
For all things Klarus people need to work with their originating authorized dealer or through klaruslight.com (china, and without the "s")