Out of a wild guess I think Zebralight missed one obvious mass production issue: tolerances are too tight to be massively reproduced. So they issue lights that even the shortest unprotected cells do not fit (that are mass produced as well and suffer length deviations as well). This way we've got a good in all other respects light that requires to... hand pick a fitting cell?
Yeah, definitively agree that tolerances is an issue, no question about it. Both with the light itself. Including the pogo pins specifically, but also minor details like the tension of the springs in the pins. Also tolerances with the batteries.
Even if they get every single dimension spot on, there's still the issue of how hard it would push against the cell, and how much pressure the cell will tolerate. That is, not just tolerances on dimensions, but pliability of the cell.
Vaping community (which also relies heavily on 18650s) has had similar issues. I seem to recall people having an impression that some cells are more affected than others, but I don't know if there's a good reason for that, other than those cells being more typically used.
Have an SC600w Mk III on the way, which I assume is "at risk". I'll investigate a bit when it arrives.
Would interesting to see if there's at least a battery type that would be suitable, without having to pick individual cells.